Permanent | Part-time: 30 hrs per week
We are looking for a Bookings Co-ordinator to join our busy CAMHS Mental Health Support Team. You will manage appointment bookings, handling telephone enquiries in a contact centre environment, and ensuring appointments align with Trust waiting time standards. You will also use rotas and run reports from IT systems to support smooth operations.
You will enjoy being in a team environment, with the confidence to work independently, be customer focussed and a confident communicator . An organised approach, with competent IT skills is necessary .
You will be based at Centenary House (S6) with a requirement to cover at other sites , if needed .
If you’d like to join our supportive team at Sheffield Children’s, we look forward to your application!
Reporting into the Operational Support Manager, your responsibilities will include:
Provide administrative support to a multi-disciplinary clinical team during the assessment stage of the patient journey.
Prioritise workload to ensure appointments are booked following Trust waiting time standards and Patient Access Policy, with guidance from the Team Leader/Admin Manager when needed.
Follow defined procedures to optimise clinical capacity and help the Trust meet local and national waiting time targets.
At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
Outstanding Patient Care
Brilliant Place to work
Leaders in Children’s Health
We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children’s health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.
Sheffield Children’s provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discounts—helping you succeed at work and beyond.
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children’s uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at Catherine.Gilbert7@nhs.net . Together, we’re building a workplace where everyone belongs

Please refer the Job description for details