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Jobs Search
Start Date
Immediate
Expiry Date
23 Nov, 26
Salary
0.0
Posted On
25 Aug, 26
Experience
1 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
Yes
Skills
Industry
Information Technology & Services
Provide high-quality customer service across all end-user communications.
- Log all contacts in the service management system as incidents, queries, complaints, service requests, or change requests, following Service Desk scripts and procedures.
- Respond to and action contacts in line with SLAs, OLAs, and KPIs.
- Troubleshoot and diagnose all requests, ensuring accurate categorisation and priority assignment.
- Follow all applicable Service Desk procedures and repository guidance.
- Provide procedural advice and technical fixes to support timely resolution.
- Maintain regular end-user updates through to incident or service request resolution.
- Meet contractual service level targets across contact handling, incidents, and service requests.
- Own assigned incidents, queries, complaints, and service requests through to resolution, including escalation and closure where required.
- Record all activities in the service management system through to closure.
- For Fixed-on-First SLAs, attempt resolution within ten minutes using technical knowledge, knowledge articles, procedures, and scripted questions; escalate when required.
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These occupations face consistent global talent shortages and are prioritized for visa sponsorship in many countries.