DESCRIPTION

AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.
The Customer Care Specialist I - Payment Solutions will work directly with our customer base and payment partners. You will serve as the link between AppFolio Property Manager, the customer, and our partners, operating as the face of our company to create AppFolio promoters. This position is one of the most important roles at AppFolio and any successful SaaS business as it directly impacts customers’ lifetime happiness, retention, and compliance with payment processing standards. By providing distinctive service and product assistance, and efficiently managing and addressing risks, our CCSs help our customers run a better business using our business management and accounting software.

QUALIFICATIONS

• Creative problem solving - able to use creativity and curiosity as tools to pick apart any problem, producing a solution which is relevant and realistic. Strong analytical capabilities for advanced problem-solving.
• Customer focus – understand needs of our customers as well as cross-departmental associates and strive to delight at each touchpoint and level of interaction. Exceptional customer relationship-building skills.
• Attention to detail – appropriately checks all work for errors and does not let important details slip. Highly organized and strong ability to multitask. Ability to handle sensitive information.
• Proactivity – takes action without being told what to do at each step; generates novel ideas and processes to drive the business and team forward.
• Growth-minded – has a desire to learn and improve in all areas related to work, but also has a strong desire to branch out and learn new skills that may apply to current or future tasks.
• Resourceful – able to find tools and resources to get the job done with minimal guidance.
• Collaboration - build rapport and collaborate with peers and key stakeholders as appropriate. Ability to work cross-functionally in a fast-paced environment.

Please refer the Job description for details