JOB OVERVIEW

We are looking for a motivated Graduate Customer Success Manager to join our team. This entry-level role is perfect for recent graduates eager to start a career in customer success and account management. You will support client projects, and contribute to achieving customer satisfaction.

REQUIREMENTS

• Have a recognised 3rd level qualification in a related field.
• Fluent verbal and written communication skills in English.
• EIDA experience is preferable.
• MS Office Experience.
• Full clean drivers license.
• Professional, positive, proactive, quality-focused attitude.
• Strong communication and interpersonal skills, with the ability to build and maintain positive client relationships.
• Excellent organisational and time management skills, with the ability to handle multiple tasks and priorities effectively.
• Proactive problem-solving abilities and a customer-focused mindset.
• Valid work permit to work in Ireland (if required).
• 2 days onsite required during onboarding.

ABOUT US

EIDA is a leading provider of innovative software solutions designed to transform how construction and engineering projects are managed. With a global presence and a diverse team spanning multiple countries, we specialise in delivering cutting-edge software that empowers our clients to streamline operations, enhance collaboration, and drive project success. Our mission is to simplify complex workflows, improve efficiency, and ensure project teams achieve their goals with precision and confidence. Join us and be part of a dynamic company shaping the future of the construction industry!

• Develop and maintain client relationships.
• Serve as the EIDA Software subject matter expert on EIDA capabilities.
• Define, run and deliver necessary training for customers.
• Coordinate with internal teams to deliver project implementation and support.
• Provide exceptional customer service.
• Manage client databases and administrative tasks.