ABOUT CBD

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.
CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.
As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers and delivering service that really goes the extra mile.

EDUCATION AND EXPERIENCE

• University degree or equivalent.
• 5-6 years’ experience in financial services industry and knowledge of banking product, process, and procedure from a front-end perspective.
  Requirements About the company In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen. By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder. Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years

JOB PURPOSE

The job holder is the one point contact for all customer complaints both retail and entity and is responsible for the investigation, resolution, learning, better practices, and process changes to ensure non-recurrence of the complaint. The job holder is also the single point of contact for all complaining customers hence responsible for excellence in client engagement through positive service recovery of all customer complaints. The complaints specialist will be the deputy lead of the complaints team working closely with the senior manager on high priority / CEO complaints and identifying improvement initiatives to reduce and remove recurring complaints, collaborating closely with the service excellence team and also the impacted business unit.