Aufgaben
Becoming part of Mercedes-Benz means finding your individual role and workspace to unleash your talents to the fullest. It means becoming your best self in a global automotive company that has the goal to build the most desirable cars in the world. Empowered by visionary colleagues who share the same pioneering spirit. Together for excellence.
We put Mercedes-Benz vehicles on the road - with passion and commitment!
As a subsidiary of Mercedes-Benz Mobility AG, Mercedes-Benz Bank Service Center in Berlin is responsible for the whole commercial business around financial services for Mercedes-Benz vehicles - from smarts to buses. Fairness, openness and integrity are central elements of our corporate culture. We offer our customers and dealers a premium service in leasing, financing and insurance products: competent, fast and flexible!
An international team of over 600 people located right at Berlin Alexanderplatz is waiting to meet you. Come and join us, and become part of an open-minded and committed team at one of the best employers in Berlin-Brandenburg!
Our Team Retail BeNeLux Collections is looking for a new part-time team member.
As one of the best employers in Berlin-Brandenburg, a successful start for our new colleagues is important to us so that you can expect relocation support and a structured onboarding and specialist training. In addition to our collectively agreed salary, flexible working time models and 30 days vacation per year, the benefits for our employees include a variety of employee discounts, a well-equipped fitness studio in our office building. You will find further information about our house and its benefits under: Link
Your tasks will be:

Responsible for retail areas

• Manage an assigned retail customer portfolio and ensure effective contact strategies
• Reach out to delinquent customers using telephone and email; negotiate payment solutions while adhering to regulatory requirements
• Apply conversation skills and make use of internal tools to identify & understand causes of arrears and assist towards possible solutions
• Research both online and through the internal optical archive to find contact numbers and email addresses of clients that cannot be reached
• Adapt communication strategies to cope with different customer attitudes
• Improve persuasion techniques through peer feedback and training
• Cooperate with our colleagues in Brussels, Luxembourg, and Utrecht
• Provide Support to external collection partners in Belgium, Luxembourg, and the Netherlands

Qualifikationen

What you bring to the table:

• (Bank-) Commercial education, additional qualifications desirable
• Strong professional experience in customer services
• Knowledge of Collections will be considered as a plus
• Expert level in MS-Office (esp. Excel & PowerPoint)
• Native speaker level in language Dutch
• Proficiency in English

Personal skills:

• Driven to win
• Driven to continuously improve
• Perseverance
• Negotiation and communication skills
• Assertiveness
• Excellent teamwork skills
• Reliable and self-reliant way of working

Additional information:
It is a temporary position.
It doesn’t work completely without formalities. When sending your online application, please attach your CV, an individual letter and any references you may have (max. 5 MB) and mark your application documents as “relevant for this application” in the online form.
We particularly welcome online applications from candidates with disabilities or similar impairments in direct response to this job advertisement. If you have any questions, you can contact the local disability officer once you have submitted your application form, who will gladly assist you in the onward application process: sbv-berlin@mercedes-benz.com
Please understand that we no longer accept paper applications and that there is no right to get your documents returned.
If you have any questions regarding the application process, please contact HR Services by e-mail at myhrservice@mercedes-benz.com or by phone: 0711/17-99000 (Monday to Friday between 10 a.m. to 12 a.m. and 1 p.m. to 3 p.m.).
You would like to know what other positions are available at the Mercedes-Benz Bank Service Center? Use #MBBSC in our job search to find out about our latest vacancies.
Essenszulagen
Betriebliche Altersversorgung
Hybrides Arbeiten möglich
Gesundheitsmaßnahmen
Mitarbeiterrabatte möglich
Flexible Arbeitszeit möglich
Mitarbeiter Events
Coaching
Betriebsarzt
Barrierefreiheit
Gute Anbindung
Parkplatz
KontaktMercedes-Benz Bank Service Center GmbH
Otto-Braun-Strasse 7810249 BerlinDetails zum Standort
Nicole Morgenstern E-Mail: nicole.morgenstern@mercedes-benz.com

• Manage an assigned retail customer portfolio and ensure effective contact strategies
• Reach out to delinquent customers using telephone and email; negotiate payment solutions while adhering to regulatory requirements
• Apply conversation skills and make use of internal tools to identify & understand causes of arrears and assist towards possible solutions
• Research both online and through the internal optical archive to find contact numbers and email addresses of clients that cannot be reached
• Adapt communication strategies to cope with different customer attitudes
• Improve persuasion techniques through peer feedback and training
• Cooperate with our colleagues in Brussels, Luxembourg, and Utrecht
• Provide Support to external collection partners in Belgium, Luxembourg, and the Netherland