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Service Design & Customer Journey (Corporate Banking - MMLC) at Qode
Ho Chi Minh City, , Vietnam - Full Time
Skills Needed
Service Design, Customer Journey Mapping, Service Blueprinting, Process Design, Operating Model Design, Corporate Banking, Sla Management, Cross Functional Delivery, Business Analysis, Product Management, Transformation Consulting, Performance Metrics
Specialization
Requires 6-10+ years of experience in Business Analysis, Product, Transformation, or Consulting within the banking sector. Must possess strong skills in journey design, process design, and service blueprinting.
Experience Required
Minimum 10 year(s)
Team Leader.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group at Mashreq Careers
, , United Arab Emirates - Full Time
Skills Needed
Team Leadership, Sales Lead Generation, Performance Management, Telesales Strategy, Coaching And Mentoring, Resource Optimization, Recruitment, Script Design, Capacity Planning, Kpi Design, Customer Satisfaction, Project Execution
Specialization
The candidate must be able to manage team productivity, design performance metrics, and optimize telesales resources. Experience in lead generation, staff scheduling, and sales coaching is essential for this leadership role.
Experience Required
Minimum 5 year(s)
APAC & Middle East Corporate Banking Technology Scrum Master at Barclays
pune, maharashtra, India - Full Time
Skills Needed
Technology Delivery, Project Management, Agile, Scrum, Stakeholder Management, Vendor Management, Risk Management, Controls And Governance, Corporate Banking, Executive Status Reporting, Cloud Engineering, Financial Services Regulation, Cross Region Delivery, Strategic Thinking, Business Acumen, Change And Transformation
Specialization
Requires extensive experience in technology delivery, Agile/Scrum leadership, and stakeholder/vendor management. Knowledge of corporate banking, cloud engineering, and financial regulatory environments is highly preferred.
Experience Required
Minimum 10 year(s)
Relationship Banker - West Grant Line Rd Branch - Tracy, CA at JPMC Candidate Experience page
Tracy, California, United States - Full Time
Skills Needed
Sales, Retail Banking, Client Relationship Management, Financial Consulting, Communication Skills, Problem Resolution, Risk Management, Compliance, Hospitality, Financial Technology
Specialization
Requires 1+ year of sales experience in financial services and a high school diploma or GED. Candidates must obtain SIE, FINRA Series 6, and Life licenses within 180 days of hire.
Transport Technician (Street Lighting) - Bankhead Roads Depot at City of Edinburgh Council
Easter Howgate, Scotland, United Kingdom - Full Time
Skills Needed
Project Management, Street Lighting Maintenance, Budget Management, Stakeholder Management, Relationship Building, Infrastructure Planning, Contractor Management
Specialization
Candidates must have extensive experience and a proven track record of delivering complex projects on budget and within tight deadlines. Strong interpersonal skills are required to maintain relationships with a diverse range of stakeholders.
Experience Required
Minimum 5 year(s)
Virtual Relationship Manager.Egypt-SMEs-NeoBiz.Retail Banking at Mashreq Careers
, , Egypt - Full Time
Skills Needed
Relationship Management, Sales, Financial Analysis, Crm Systems, Virtual Communication Tools, Customer Service, Portfolio Management, Interpersonal Skills, English Fluency, Arabic Fluency
Specialization
Requires a bachelor's degree in Business or Finance and at least 3 years of experience in relationship management or sales. Candidates should be proficient in CRM tools and fluent in both English and Arabic.
Experience Required
Minimum 2 year(s)
Treasury Analyst – Cross-border Payments and Virtual Banking at Corpay
London, England, United Kingdom - Full Time
Skills Needed
Treasury Analysis, Cross Border Payments, Virtual Banking, Payment Scheme Mapping, Provider Research, Kyc Onboarding, Stakeholder Management, Analytical Modeling, Spreadsheet Skills, Liquidity Management, Sla Monitoring, Regulatory Tracking
Specialization
Candidates need 2 to 4 years of experience in payments, banking, or fintech with a strong understanding of cross-border payment rails and virtual accounts. Proficiency in analytical modeling and the ability to manage cross-functional stakeholders are essential.
Experience Required
Minimum 2 year(s)
Client Service Account Manager - Global Banking - Associate at JPMC Candidate Experience page
Singapore, Singapore, Singapore - Full Time
Skills Needed
Account Management, Cash Management, Liquidity Products, Relationship Management, Data Analysis, Stakeholder Management, Client Service, Technical Problem Solving, Artificial Intelligence Tools, Operational Efficiency, Communication Skills, Interpersonal Skills
Specialization
Requires a bachelor's degree and at least 3 years of experience in cash management across product, service, sales, or operations roles. Candidates must possess strong analytical skills and familiarity with AI technologies used in transaction banking.
Experience Required
Minimum 2 year(s)
Data Scientist Director – Business Banking Client Analytics at JPMC Candidate Experience page
New York, New York, United States - Full Time
Skills Needed
Data Science Leadership, Customer Segmentation, Causal Inference, Competitive Intelligence, Stakeholder Management, Python, R, Sql, Machine Learning, Predictive Modeling, Natural Language Processing, Snowflake, Databricks, Strategic Planning, Quantitative Research, Experimentation Frameworks
Specialization
Requires a Master's or PhD in a quantitative field with over 10 years of experience in analytics and 5+ years specifically supporting business banking. Must have proven experience managing technical teams and delivering high-level strategic recommendations to stakeholders.
Experience Required
Minimum 10 year(s)
Customer Service Representative in the Banking Sector (m/f/d) at LoyaltyEffect GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Finance Expert (Investment Banking / PE) – Remote | $150/hr at SBT Global, Inc.
Toronto, Ontario, Canada - Full Time
Skills Needed
Financial Modeling, Lbo, Dcf, Investment Banking, Private Equity, Valuation, Financial Analysis, Transaction Execution, Ai Training, Llm Evaluation
Specialization
Requires a minimum of 2 years of direct on-desk experience in Investment Banking or Private Equity at a top-tier firm. Must be able to commit at least 20 hours per week and possess strong independent modeling skills.
Experience Required
Minimum 2 year(s)
Relationship Banker - Metro Southeast Market - Lone Tree, CO at JPMC Candidate Experience page
Lone Tree, Colorado, United States - Full Time
Skills Needed
Sales, Retail Banking, Client Relationship Management, Financial Consulting, Communication Skills, Issue Resolution, Risk Management, Compliance, Financial Technology, Consultative Selling
Specialization
Candidates need at least one year of sales experience in financial services and a high school diploma or GED. Required licenses include SIE, FINRA Series 6, and Life licenses, which must be obtained within 180 days of hire.
Compliance Analyst & Banking Customer Service Representative at Confidental Company
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Masaka Branch. Assistant Relationship Manager Personal Banker at KCB Group
Kampala, Kampala, Uganda - Full Time
Skills Needed
Relationship Management, Kyc Compliance, Aml Policies, Cross Selling, Credit Underwriting, Portfolio Management, Market Intelligence, Risk Profiling, Financial Statement Analysis, Credit Scoring, Customer Complaint Resolution, Personal Banking
Specialization
Requires a bachelor's or postgraduate degree in Business or Finance with a strong understanding of banking products and credit processes. Candidates must possess strong underwriting skills and interpersonal competencies such as being proactive and result-oriented.
Experience Required
Minimum 2 year(s)
AVP/VP, Transaction Banking Product Sales (Hong Kong & Macau) at Oversea Chinese Banking Corp
Hong Kong, Hong Kong Island, Hong Kong S.A.R. - Full Time
Skills Needed
Cash Management, Digital Transaction Banking, Virtual Accounts, Api Solutions, Host To Host Connectivity, Swift Fileact, Client Relationship Management, Sales Strategy, Market Analysis, Stakeholder Management, Financial Solutioning, Pipeline Management
Specialization
Requires a bachelor's degree and at least 10 years of experience in transaction banking product sales with a focus on cash management. Must have hands-on expertise in Virtual Accounts, API, H2H, and SWIFT FileAct.
Experience Required
Minimum 10 year(s)
Financial Crime Compliance Consultant - Correspondent Banking at Trackline
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Compliance Analyst (Monitoring and Testing)-Ford Credit Bank at Ford Motor Company
Salt Lake City, Utah, United States - Full Time
Skills Needed
Compliance Monitoring, Compliance Testing, Risk Management, Data Manipulation, Ms Excel, Grc Platforms, Analytical Skills, Regulatory Interpretation, Internal Auditing, Written Communication, Verbal Communication, Issue Analysis, Three Lines Of Defense, Ai Application In Compliance, Ethical Conduct, Report Drafting
Specialization
Requires a bachelor's degree and at least 2 years of testing or auditing experience within banking or financial services. Proficiency in MS Office and GRC platforms, along with strong analytical and communication skills, is essential.
Experience Required
Minimum 2 year(s)
Private Client Banker - Lincoln and Heritage - Lonetree, CO at JPMC Candidate Experience page
Lone Tree, Colorado, United States - Full Time
Skills Needed
Relationship Management, Client Acquisition, Financial Advice, Revenue Generation, Regulatory Compliance, Communication Skills, Sales, Portfolio Management
Specialization
Requires at least one year of experience in branch banking or financial services with a proven track record in client acquisition. Must obtain SIE, FINRA Series 6/7, and Life licenses within 180 days of hire and comply with Dodd-Frank requirements.
Experience Required
Minimum 2 year(s)
Relationship Manager - Business Banking - Rolex Tower - BB. at Mashreq Careers
, , United Arab Emirates - Full Time
Skills Needed
Relationship Management, Business Banking, Credit Analysis, Trade Finance, Kyc Reviews, Anti Money Laundering, Cross Selling, Customer On Boarding, Negotiation, Communication
Specialization
Requires at least 4 years of relevant banking experience and a degree, preferably an MBA or CA. Candidates must possess advanced knowledge of credit, trade, and legal aspects of banking along with strong negotiation skills.
Experience Required
Minimum 2 year(s)
Finance Expert (Investment Banking / PE) – Remote | $150/hr at SBT Global, Inc.
Singapore, , Singapore - Full Time
Skills Needed
Financial Modeling, Lbo, Dcf, Investment Banking, Private Equity, Valuation, Financial Analysis, Transaction Execution, Ai Training, Llm Evaluation
Specialization
Requires minimum 2+ years of direct on-desk experience in Investment Banking or Private Equity at a top-tier firm. Must be able to commit at least 20 hours per week and possess strong independent modeling skills.
Experience Required
Minimum 2 year(s)
Service Design & Customer Journey (Corporate Banking - MMLC) at Qode
Ho Chi Minh City, , Vietnam -
Full Time


Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Service Design, Customer Journey Mapping, Service Blueprinting, Process Design, Operating Model Design, Corporate Banking, SLA Management, Cross-functional Delivery, Business Analysis, Product Management, Transformation Consulting, Performance Metrics

Industry

Software Development

Description
Service Design & Customer Journey (Corporate Banking – MMLC) 🎯 Job Purpose Design and optimize end-to-end customer journeys, service models, and service performance frameworks across sub-sectors, ensuring seamless experience and strong alignment across RM, Credit, Operations, and Technology. 🔑 Key Responsibilities 1 - Customer Journey Co-Design Co-design customer journeys in close collaboration with: Product Owners (PO) Business Analysts (BA) Cover both: Sub-sector-specific journeys Core end-to-end journeys (cross products) Scope includes: Lending / Credit lifecycle Cash / Trade / servicing journeys 2 - Service Model Design Develop service models for each sub-sector: Define frontstage interactions (RM, touchpoints) Define backstage processes (credit, ops, compliance) Define supporting capabilities (systems, data, policies) Ensure clear mapping between: Customer interaction Internal processing System execution 3 - Experience Gap Identification & Improvement Identify experience-driving components across touchpoints, including: RM interaction quality Process bottlenecks System limitations Recommend improvements to: Products Services Processes Address gaps impacting: MMLC customer experience Service quality Journey outcomes 4 - Service Quality Measurement & Management Organize and manage service quality measurement framework for each sub-sector Define and track: SLA / TAT Service performance metrics Customer experience indicators Monitor service performance and propose improvements Service Blueprint Design (critical enablement) Develop service blueprints integrating: Customer journey Frontstage (RM, touchpoints) Backstage (ops, credit) Systems (core banking, CRM, etc.) Provide one integrated view across business – process – technology 👤 Requirements 6–10+ năm: BA / Product / Transformation / Consulting (banking) Strong: Journey design + process design Cross-functional delivery Mandatory: Service blueprint / operating model thinking
Responsibilities
Design and optimize end-to-end customer journeys and service models for corporate banking sub-sectors. Develop service blueprints and performance frameworks to align business processes with technology and customer experience.
Service Design & Customer Journey (Corporate Banking - MMLC) at Qode
Ho Chi Minh City, , Vietnam - Full Time
Skills Needed
Service Design, Customer Journey Mapping, Service Blueprinting, Process Design, Operating Model Design, Corporate Banking, Sla Management, Cross Functional Delivery, Business Analysis, Product Management, Transformation Consulting, Performance Metrics
Specialization
Requires 6-10+ years of experience in Business Analysis, Product, Transformation, or Consulting within the banking sector. Must possess strong skills in journey design, process design, and service blueprinting.
Experience Required
Minimum 10 year(s)
Team Leader.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group at Mashreq Careers
, , United Arab Emirates - Full Time
Skills Needed
Team Leadership, Sales Lead Generation, Performance Management, Telesales Strategy, Coaching And Mentoring, Resource Optimization, Recruitment, Script Design, Capacity Planning, Kpi Design, Customer Satisfaction, Project Execution
Specialization
The candidate must be able to manage team productivity, design performance metrics, and optimize telesales resources. Experience in lead generation, staff scheduling, and sales coaching is essential for this leadership role.
Experience Required
Minimum 5 year(s)
APAC & Middle East Corporate Banking Technology Scrum Master at Barclays
pune, maharashtra, India - Full Time
Skills Needed
Technology Delivery, Project Management, Agile, Scrum, Stakeholder Management, Vendor Management, Risk Management, Controls And Governance, Corporate Banking, Executive Status Reporting, Cloud Engineering, Financial Services Regulation, Cross Region Delivery, Strategic Thinking, Business Acumen, Change And Transformation
Specialization
Requires extensive experience in technology delivery, Agile/Scrum leadership, and stakeholder/vendor management. Knowledge of corporate banking, cloud engineering, and financial regulatory environments is highly preferred.
Experience Required
Minimum 10 year(s)
Relationship Banker - West Grant Line Rd Branch - Tracy, CA at JPMC Candidate Experience page
Tracy, California, United States - Full Time
Skills Needed
Sales, Retail Banking, Client Relationship Management, Financial Consulting, Communication Skills, Problem Resolution, Risk Management, Compliance, Hospitality, Financial Technology
Specialization
Requires 1+ year of sales experience in financial services and a high school diploma or GED. Candidates must obtain SIE, FINRA Series 6, and Life licenses within 180 days of hire.
Transport Technician (Street Lighting) - Bankhead Roads Depot at City of Edinburgh Council
Easter Howgate, Scotland, United Kingdom - Full Time
Skills Needed
Project Management, Street Lighting Maintenance, Budget Management, Stakeholder Management, Relationship Building, Infrastructure Planning, Contractor Management
Specialization
Candidates must have extensive experience and a proven track record of delivering complex projects on budget and within tight deadlines. Strong interpersonal skills are required to maintain relationships with a diverse range of stakeholders.
Experience Required
Minimum 5 year(s)
Virtual Relationship Manager.Egypt-SMEs-NeoBiz.Retail Banking at Mashreq Careers
, , Egypt - Full Time
Skills Needed
Relationship Management, Sales, Financial Analysis, Crm Systems, Virtual Communication Tools, Customer Service, Portfolio Management, Interpersonal Skills, English Fluency, Arabic Fluency
Specialization
Requires a bachelor's degree in Business or Finance and at least 3 years of experience in relationship management or sales. Candidates should be proficient in CRM tools and fluent in both English and Arabic.
Experience Required
Minimum 2 year(s)
Treasury Analyst – Cross-border Payments and Virtual Banking at Corpay
London, England, United Kingdom - Full Time
Skills Needed
Treasury Analysis, Cross Border Payments, Virtual Banking, Payment Scheme Mapping, Provider Research, Kyc Onboarding, Stakeholder Management, Analytical Modeling, Spreadsheet Skills, Liquidity Management, Sla Monitoring, Regulatory Tracking
Specialization
Candidates need 2 to 4 years of experience in payments, banking, or fintech with a strong understanding of cross-border payment rails and virtual accounts. Proficiency in analytical modeling and the ability to manage cross-functional stakeholders are essential.
Experience Required
Minimum 2 year(s)
Client Service Account Manager - Global Banking - Associate at JPMC Candidate Experience page
Singapore, Singapore, Singapore - Full Time
Skills Needed
Account Management, Cash Management, Liquidity Products, Relationship Management, Data Analysis, Stakeholder Management, Client Service, Technical Problem Solving, Artificial Intelligence Tools, Operational Efficiency, Communication Skills, Interpersonal Skills
Specialization
Requires a bachelor's degree and at least 3 years of experience in cash management across product, service, sales, or operations roles. Candidates must possess strong analytical skills and familiarity with AI technologies used in transaction banking.
Experience Required
Minimum 2 year(s)
Data Scientist Director – Business Banking Client Analytics at JPMC Candidate Experience page
New York, New York, United States - Full Time
Skills Needed
Data Science Leadership, Customer Segmentation, Causal Inference, Competitive Intelligence, Stakeholder Management, Python, R, Sql, Machine Learning, Predictive Modeling, Natural Language Processing, Snowflake, Databricks, Strategic Planning, Quantitative Research, Experimentation Frameworks
Specialization
Requires a Master's or PhD in a quantitative field with over 10 years of experience in analytics and 5+ years specifically supporting business banking. Must have proven experience managing technical teams and delivering high-level strategic recommendations to stakeholders.
Experience Required
Minimum 10 year(s)
Customer Service Representative in the Banking Sector (m/f/d) at LoyaltyEffect GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Finance Expert (Investment Banking / PE) – Remote | $150/hr at SBT Global, Inc.
Toronto, Ontario, Canada - Full Time
Skills Needed
Financial Modeling, Lbo, Dcf, Investment Banking, Private Equity, Valuation, Financial Analysis, Transaction Execution, Ai Training, Llm Evaluation
Specialization
Requires a minimum of 2 years of direct on-desk experience in Investment Banking or Private Equity at a top-tier firm. Must be able to commit at least 20 hours per week and possess strong independent modeling skills.
Experience Required
Minimum 2 year(s)
Relationship Banker - Metro Southeast Market - Lone Tree, CO at JPMC Candidate Experience page
Lone Tree, Colorado, United States - Full Time
Skills Needed
Sales, Retail Banking, Client Relationship Management, Financial Consulting, Communication Skills, Issue Resolution, Risk Management, Compliance, Financial Technology, Consultative Selling
Specialization
Candidates need at least one year of sales experience in financial services and a high school diploma or GED. Required licenses include SIE, FINRA Series 6, and Life licenses, which must be obtained within 180 days of hire.
Compliance Analyst & Banking Customer Service Representative at Confidental Company
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Masaka Branch. Assistant Relationship Manager Personal Banker at KCB Group
Kampala, Kampala, Uganda - Full Time
Skills Needed
Relationship Management, Kyc Compliance, Aml Policies, Cross Selling, Credit Underwriting, Portfolio Management, Market Intelligence, Risk Profiling, Financial Statement Analysis, Credit Scoring, Customer Complaint Resolution, Personal Banking
Specialization
Requires a bachelor's or postgraduate degree in Business or Finance with a strong understanding of banking products and credit processes. Candidates must possess strong underwriting skills and interpersonal competencies such as being proactive and result-oriented.
Experience Required
Minimum 2 year(s)
AVP/VP, Transaction Banking Product Sales (Hong Kong & Macau) at Oversea Chinese Banking Corp
Hong Kong, Hong Kong Island, Hong Kong S.A.R. - Full Time
Skills Needed
Cash Management, Digital Transaction Banking, Virtual Accounts, Api Solutions, Host To Host Connectivity, Swift Fileact, Client Relationship Management, Sales Strategy, Market Analysis, Stakeholder Management, Financial Solutioning, Pipeline Management
Specialization
Requires a bachelor's degree and at least 10 years of experience in transaction banking product sales with a focus on cash management. Must have hands-on expertise in Virtual Accounts, API, H2H, and SWIFT FileAct.
Experience Required
Minimum 10 year(s)
Financial Crime Compliance Consultant - Correspondent Banking at Trackline
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Compliance Analyst (Monitoring and Testing)-Ford Credit Bank at Ford Motor Company
Salt Lake City, Utah, United States - Full Time
Skills Needed
Compliance Monitoring, Compliance Testing, Risk Management, Data Manipulation, Ms Excel, Grc Platforms, Analytical Skills, Regulatory Interpretation, Internal Auditing, Written Communication, Verbal Communication, Issue Analysis, Three Lines Of Defense, Ai Application In Compliance, Ethical Conduct, Report Drafting
Specialization
Requires a bachelor's degree and at least 2 years of testing or auditing experience within banking or financial services. Proficiency in MS Office and GRC platforms, along with strong analytical and communication skills, is essential.
Experience Required
Minimum 2 year(s)
Private Client Banker - Lincoln and Heritage - Lonetree, CO at JPMC Candidate Experience page
Lone Tree, Colorado, United States - Full Time
Skills Needed
Relationship Management, Client Acquisition, Financial Advice, Revenue Generation, Regulatory Compliance, Communication Skills, Sales, Portfolio Management
Specialization
Requires at least one year of experience in branch banking or financial services with a proven track record in client acquisition. Must obtain SIE, FINRA Series 6/7, and Life licenses within 180 days of hire and comply with Dodd-Frank requirements.
Experience Required
Minimum 2 year(s)
Relationship Manager - Business Banking - Rolex Tower - BB. at Mashreq Careers
, , United Arab Emirates - Full Time
Skills Needed
Relationship Management, Business Banking, Credit Analysis, Trade Finance, Kyc Reviews, Anti Money Laundering, Cross Selling, Customer On Boarding, Negotiation, Communication
Specialization
Requires at least 4 years of relevant banking experience and a degree, preferably an MBA or CA. Candidates must possess advanced knowledge of credit, trade, and legal aspects of banking along with strong negotiation skills.
Experience Required
Minimum 2 year(s)
Finance Expert (Investment Banking / PE) – Remote | $150/hr at SBT Global, Inc.
Singapore, , Singapore - Full Time
Skills Needed
Financial Modeling, Lbo, Dcf, Investment Banking, Private Equity, Valuation, Financial Analysis, Transaction Execution, Ai Training, Llm Evaluation
Specialization
Requires minimum 2+ years of direct on-desk experience in Investment Banking or Private Equity at a top-tier firm. Must be able to commit at least 20 hours per week and possess strong independent modeling skills.
Experience Required
Minimum 2 year(s)
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