JOB SUMMARY:

We are seeking a detail-oriented and customer-focused Call Center Representative to join our banking team. In this role, you will handle inbound and outbound calls to assist customers with their banking needs, provide account information, resolve issues, and ensure an exceptional customer experience in compliance with banking regulations and policies.

QUALIFICATIONS:

• High school diploma or equivalent required
• Prior experience in a banking or financial services call center is preferred
• Strong knowledge of basic banking products (checking, savings, credit cards, loans)
• Excellent communication and interpersonal skills
• Ability to handle confidential information with discretion
• Strong computer literacy and familiarity with customer service software and core banking systems
• Problem-solving mindset and ability to work well under pressure
  Job Type: Full-time
  Pay: $17.00 - $20.00 per hour
  Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Ability to Commute:

• Guntersville, AL 35976 (Required)

Work Location: In perso

• Answer inbound calls and respond to customer inquiries regarding accounts, transactions, card services, loans, and other banking products
• Make outbound calls for follow-ups, fraud alerts, or service-related notifications
• Verify customer identity and follow security protocols to protect sensitive information
• Assist customers with online and mobile banking navigation and troubleshooting
• Resolve customer complaints and escalate complex issues as needed
• Educate customers about banking products and services to enhance their financial well-being
• Comply with all banking regulations, privacy policies, and operational procedures
• Meet performance goals related to call handling time, customer satisfaction, and accuracy