JOB DESCRIPTION SUMMARY

Step into the dynamic world of payment innovation and make a tangible impact on millions of customers who rely on our products and services every day!
As a member of the Payments Strategy team in Credit Cards, Consumer Lending, you will play a pivotal role in protecting and growing retail spend by offering customers diverse payment options and enhancing their overall payment experience.

OUR TEAMS’ KEY RESPONSIBILITIES ARE:

• The end-to-end payment strategy and experience for credit card users across all our channels and brands – Lloyds Bank, Halifax, Bank of Scotland, and MBNA.
• Drive a seamless, mobile-first customer experience.
• Ensure the efficiency, effectiveness, and security of payments to maximise retail transaction completion (authentication and authorisation).
• Leverage technological advancements and new payment rails to enhance existing propositions and create new ones.
• Collaborate with Everyday Banking, Group Payments, and other areas (e.g. Open Banking) to deliver a cohesive payment ecosystem, shape industry direction, and drive customer-centric outcomes.
  Our scope includes defining and delivering the Consumer Cards Payments strategy, monitoring the performance of deployed solutions, and understanding customer behaviours and trends.
  The initiatives for your role will continuously evolve and are likely to include developing key authentication capabilities, new ways for customers to pay and digital propositions that enhance the end-to-end payment experience.