Position: Receptionist
Department: HR&A, Administrative Team
Reports to: Team Head of Admin Team, dotted line report to Head of HR&A, and Deputy Head of HR&A
Based Location: Head Office & RH Office, Toronto, ON
Employment Type: 6-month contract

JOB DESCRIPTION OF RECEPTIONIST

The Receptionist is responsible for greeting visitors, answering phone calls, managing appointments, and overseeing conference room bookings. This role ensures a positive first impression of the Bank by efficiently managing front-desk activities, maintain office organization, and providing general administrative support.

REQUIREMENTS:

• Bachelor’s degree. 1 year of related experience is required, preferably in the capacity of receptionist, administrative assistant, or in a customer service role
• Ability to work flexibly with strong interpersonal, communication and organizational skills
• Strong multitasking abilities and attention to details
• Proficiency in Microsoft Office Suite and office equipment (e.g. phone systems, printers)
• Experience and knowledge in financial industry will be an asset
• Proficiency in both English and Mandarin is required for this role.
• A valid G driver’s license is required for this role.
  Job Type: Fixed term contract
  Contract length: 6 months

Additional pay:

• Bonus pay
• Overtime pay

Schedule:

• Day shift

Application question(s):

• Are you able to work at flexible hours when needed?
• Are you comfortable with tasks that involves driving?

Education:

• Bachelor’s Degree (preferred)

Experience:

• receptionist, administrative or customer service: 1 year (preferred)

Language:

• both English and Chinese with proficiency at work level? (preferred)

Licence/Certification:

• G driver’s license with good record? (preferred)

Work Location: In perso

1. Greet and welcome guests and visitors in a professional and friendly manner.
2. Maintain the front desk and ensure it is tidy and presentable.
3. Handle incoming calls and emails.
4. Manage daily office operation, arrange workstations for employees, and mange repair and maintenance of office equipment (e.g. printer, copiers, etc.) to create a well-organized and conductive work environment.
5. Purchase and manage inventory of office assets and supplies, such as pantry items, stationery, business cards, envelop, corporate gifts, etc.
6. Handle procurement, transfer and disposal of fixed assets.
7. Manage incoming/outgoing mails, memos and parcels, both internally and externally, including sorting, filing, storage, distribution and shredding of classified documents.
8. Coordinate and manage conference room bookings, ensuring proper setup and availability.
9. Schedule appointments and meetings as required.
10. Process corporate invoices if required.
11. Prepare annual holiday schedules and notices.
12. Manage and maintain the attendance system, checking in & out records, and complete regular data reports.
13. Any other ad hoc duties as assigned, including driving company car according to work requirement.
14. Serve as a backup for the Assistant Officer in the administrative team.