GENERAL SUMMARY:

Oversees the efficient operation of the Field Operations Department through the supervision and coordination of telecommunication services throughout the assigned service area. Provides technical support, coaching to, and advocates for technicians on all services provided by TruVista. Develops and maintains records to allow reference, analysis and monitoring of Field Operations personnel, components and equipment. Recommends improvements to plant and equipment. Initiates or recommends purchases of equipment, tools and supplies.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Leadership - Inspires and motivates others to perform well, provides vision and inspiration to peers, and gives appropriate recognition to others. Exhibits sound judgment; makes good decisions and is willing to learn.
• Professionalism – Maintains a professional appearance. Approaches others in a tactful manner, reacts well under pressure, and treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions and follows through on commitments.
• Job Knowledge -Knowledge of and experience in telecommunications maintenance requirements and regulations, knowledge of telecommunications equipment, networks and processes including fiber optics and must be technically competent in installation/repair in order to direct others in the successful performance of their duties.
• Communications - speaks clearly and persuasively in both positive and negative situations, listens, gets clarification, and responds well to questions. Adept at composing professional business correspondence.
• Interpersonal Skills - Focuses on resolving conflict vs. blaming others, maintains confidentiality and is open to coaching and new ideas
• Teamwork – Provides and welcomes feedback, contributes to a positive team spirit, and supports team member efforts to succeed.
• Organizational Support - Follows policies and procedures and completes administrative tasks correctly
• Planning and Organizing - Prioritizes and plans work effectively and uses work time efficiently
• Interpretation – Able to read, analyze, and interpret instructions, contracts, policies, documents and regulations - paying close attention to detail
• Computer Skills – Possesses solid operating knowledge of Microsoft Word, Excel, PowerPoint and Outlook.
• Flexibility – Must be able to work outside normal business hours when necessary.

Qualifications:

• High School diploma or equivalent.
• 3-5 years of experience with telecommunications installation/repair required.
• Must be familiar with and have experience with operating a bucket truck.
• Must possess and maintain a valid driver’s license with a safe driving record
• Must be eligible and willing to obtain any required medical certification and/or license needed to operate a commercial vehicle
• Must pass pre-employment background check, to include driver history, medical and drug test, and criminal history.
• Must be capable of working in all temperatures, climates, and weather conditions.
• Must be available to work outside normal business hours when necessary

Please refer the Job description for details