Join the Team!
Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in career you love?
At Align, our professionals are the key to our success. We dont just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. Were a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our teamwork hard, play hard, be smart!
We believe great communities lead to great companies. Thats why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices.

POSITION OVERVIEW

Align seeks a highly experienced and motivated Desktop Support Engineer that possesses strong client-service skills and solid desktop troubleshooting experience. This position will report to the Align Managed Services team, which provides monitoring and support services for critical and noncritical IT assets. Prior Hedge Fund or Alternative Investment industry experience is preferred. Qualified candidates will have prior experience providing deskside, technical support for executives and VIPs in a Corporate Environment. Excellent customer service, follow-up, and communication skills are a must.

• This role is hybrid requiring in-office presence twice per week
• You will be required to participate in a rotational on-call schedule that includes overnights and weekends
• This is a full-time position offering full benefits, a salary in the $70K to $80K range, and paid training

PREFERRED QUALIFICATIONS

• Minimum of 1 to 4 years of experience working with a Managed Services Provider
• Ideal candidate will have a Bachelors degree
• Advanced understanding of troubleshooting theory, systematic troubleshooting, split-half triage
• Previous experience with Hybrid & Cloud environments
• Proven ability to operate MS 365, Exchange, Intune, Entra ID (Azure AD)
• Strong understanding of Remote Work Systems (VPNs, VMs/AVDs, RDC)
• Familiarity with Active Directory & Group Policy
• Basic networking skills
• Some Hedge Fund or Alternative Investment industry experience is strongly preferred

QUALIFICATIONS

• A minimum of four years of desktop support / end user technical support experience
• Candidate must be client-focused, comfortable interfacing with executive clients and able to maintain a high level of service
• Excellent verbal and written communication skills and the ability to be prompt and courteous
• Strong attention to detail, multitasking skills, and sense of teamwork
• Ability to work in a fast-paced & dynamic environment
  Tier 2
  PM25

• Provide on-site desk side support for desktop-related and end user technical issues at one of our key managed services client locations
• Provide technical support for desktop-related and end user technical issues for key managed services client
• Provide outstanding customer service, IT support, follow through and resolution with a focus on Executive and VIP end users
• Work closely with clients possessing varying levels of IT knowledge and provide technical support for users, including issues related to IP phone, desktop, connectivity and desktop applications (Microsoft Office / O365)
• Install, upgrade and remove desktop applications / user workstations
• Inventory control of hardware and peripherals
• Troubleshoot general computer and server problems and ensure all systems, workstations and printers are in working order and operating efficiently