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Customer Support Specialist - GGN at Airbnb
Gurugram, haryana, India - Full Time
Skills Needed
Customer Support, Resolution Specialist, Communication, Problem Solving, Empathy, Accountability, Research, Troubleshooting, Time Management, Conflict Mediation, Customer Satisfaction, Voice Process, Email Support, Phone Support, Knowledge Management, Performance Metrics
Specialization
A graduate with a minimum of 2 years of international voice process experience in a contact center or BPO is required. Knowledge of customer satisfaction metrics and the ability to manage sensitive information is also necessary.
Experience Required
Minimum 2 year(s)
Mitarbeiter Service (m/w/d) at McDonald's Österreich
Mattighofen, Upper Austria, Austria - Full Time
Skills Needed
Customer Service, Order Taking, Food Preparation, Teamwork, Attention To Detail, Communication, German Language Skills
Specialization
Enjoying contact with guests and working accurately is essential. Willingness to work in shifts and on weekends is required.
Stage - Ingénieur Amélioration Continue (H/F) at SOMFY Group
Cluses, Auvergne-Rhône-Alpes, France - Full Time
Skills Needed
Continuous Improvement, Team Management, Production Management, Digital Tools Development, Performance Analysis, Planning, Safety Compliance, Autonomy, Proactivity, Rigorousness, Methodical Approach, Team Spirit, Analytical Skills
Specialization
Candidates should be seeking an end-of-studies internship following a Master's degree or final year of engineering school. A solid foundation in continuous improvement and production management is required, along with strong analytical and digitalization skills.
Technicien Maintenance at Groupement Mousquetaires
Malemort, Nouvelle-Aquitaine, France - Full Time
Skills Needed
Electrotechnics, Maintenance, Electrical Systems, Mechanical Systems, Pneumatic Systems, Hydraulic Systems, Automation, Food Safety, Hygiene, Quality Control, Preventive Maintenance, Corrective Maintenance, Safety Regulations, Teamwork, Problem Solving
Specialization
Candidates should hold a BTS in Electrotechnics or Maintenance of Automated Systems, or have significant experience in a similar role. Knowledge of electrical, pneumatic, hydraulic, and mechanical systems is essential, along with appropriate electrical certifications.
Experience Required
Minimum 2 year(s)
Agent(e) de nettoyage (H/F) at Groupement Mousquetaires
Liverdun, Grand Est, France - Full Time
Skills Needed
Cleaning, Maintenance, Attention To Detail, Time Management, Teamwork
Specialization
No specific requirements are mentioned in the job posting, suggesting that minimal experience may be needed. The role is likely suitable for individuals looking to start in the cleaning industry.
VENDEUR BOULANGERIE (H/F) at Groupement Mousquetaires
L'Isle-sur-la-Sorgue, Provence-Alpes-Côte d'Azur, France - Full Time
Skills Needed
Customer Service, Sales, Product Knowledge, Food Safety, Teamwork, Communication, Inventory Management, Retail Operations
Specialization
The ideal candidate should have a passion for customer interaction and a strong interest in commerce and quality products. A previous experience in a traditional retail sales role is a plus.
Secrétaire médical(e) en CDD H/F at DENTEGO
Rennes, Brittany, France - Full Time
Skills Needed
Organisation, Rigueur, Expression Orale, Expression écrite, Sens Du Service, Confidentialité
Specialization
Candidates should have training in medical secretarial work or confirmed experience in a similar role. Key qualities include organization, rigor, excellent oral and written communication, service orientation, and confidentiality.
Assistant(e) dentaire en alternance H/F at DENTEGO
Rouen, Normandy, France - Full Time
Skills Needed
Rigor, Organization, Service Orientation, Team Spirit
Specialization
Candidates should be preparing for a recognized qualification as a Dental Assistant. They should be motivated to learn and work in a demanding professional environment.
Limpieza de cocinas - SO/ Sotogrande at Accor
San Roque, Andalusia, Spain - Full Time
Skills Needed
Attention To Detail, Efficiency, Cleaning Techniques, Sanitation Standards, Time Management, Organization, Physical Stamina, Teamwork
Specialization
Candidates should have demonstrated experience in kitchen cleaning or domestic service, along with knowledge of appropriate cleaning techniques and hygiene standards. Physical stamina and the ability to work flexible hours, including nights and weekends, are also required.
Agent/Technicien de maintenance (H/F/X) at Accor
Strasbourg, Grand Est, France - Full Time
Skills Needed
Maintenance, Communication, Conflict Management, Responsibility, Reliability, Safety Inspection, Preventive Maintenance, Customer Assistance
Specialization
Significant experience in building maintenance is preferred, along with strong interpersonal communication skills and the ability to manage conflicts. The candidate should be responsible and reliable.
Experience Required
Minimum 2 year(s)
Third Officer - (Ocean) at Scenic
, , - Full Time
Skills Needed
Officer Of The Watch License, Watchkeeping Experience, Amos Planned Maintenance System, Small Craft Handling, Tiller Steer Zodiacs, Rhibs, Modern Integrated Bridge Systems, Azimuth Propulsion, Conventional Propulsion, Fire Safety Monitoring, Emergency Response, Navigation, Team Player, Positive Attitude, Genuine Service
Specialization
Candidates must hold an Officer of the Watch (II/3) License and have proven watchkeeping experience. Experience with AMOS, small craft handling, and modern bridge systems is preferred.
Experience Required
Minimum 2 year(s)
Game Designer at Gameloft
Ho Chi Minh City, , Vietnam - Full Time
Skills Needed
Game Design, Gameplay Mechanics, Ui/Ux, Player Progression, Level Design, Combat Design, Unity, Unreal Engine, Data Driven Design, Communication Skills, Creative Problem Solving, Documentation, Collaboration, Prototyping, Feedback Analysis, Design Trends
Specialization
Candidates should have over 2 years of experience in Game Design and a strong understanding of game design principles. Proficiency in game design tools like Unity and Unreal Engine is required, along with good communication skills.
Experience Required
Minimum 2 year(s)
Senior AI/ML Engineer at TechVedika
Hyderabad, Telangana, India - Full Time
Skills Needed
Python, Generative Ai, Llms, Prompt Engineering, Rag Systems, Agentic Ai, Workflow Orchestration, Data Engineering, Api Integration, Machine Learning, Tensorflow, Pytorch, Scikit Learn
Specialization
Candidates must have over 5 years of Python development experience and hands-on experience with Generative AI and LLMs. Familiarity with data engineering practices and API integration is also required.
Experience Required
Minimum 5 year(s)
HÔTE(SSE) DE CAISSE at Groupement Mousquetaires
Saint-Pol-de-Léon, Brittany, France - Full Time
Skills Needed
Customer Service, Cash Handling, Adaptability, Listening Skills, Attention To Detail
Specialization
Candidates should have experience in retail and cash handling. Key personal attributes include adaptability, seriousness, and the ability to listen effectively.
Sample Reception and Logistics Technician at Eurofins
Cork, Munster, Ireland - Full Time
Skills Needed
Manual Handling, Computer Literacy, Written Communication, Verbal Communication, Numeracy Skills, Attention To Detail, Team Player, Self Motivated, Ability To Work Under Pressure
Specialization
Candidates should be able to lift heavy loads and possess excellent written and verbal communication skills. No prior experience is required, but attention to detail and the ability to work under pressure are essential.
Strategic Customer Success Manager at MONGODB INC
Madrid, Community of Madrid, Spain - Full Time
Skills Needed
Customer Success, Account Management, Technical Advocacy, Autonomy, Relationship Building, Entrepreneurial Mindset, Collaboration, Technical Product Experience, Software Development, Global Cs Programs, Business Acumen, Problem Solving, Communication, Feedback Collection, Project Management, Training
Specialization
Candidates should have over 9 years of experience in customer-centric roles and a strong passion for technology. A technical background and the ability to build relationships with technical decision-makers are essential.
Experience Required
Minimum 10 year(s)
R&D ReactJS Senior Software Development Engineer 2 at Sopra Steria
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Reactjs, Node Js, Html5, Css3, Javascript, Redux, Unit Testing, Software Development, Agile, Mentoring, Product Roadmap, Continuous Improvement, Governance, Collaboration, Engineering Practices, Financial Technology
Specialization
Candidates should have a Bachelor's degree in Computer Science or a related field and 6-8 years of experience in delivering frontend solutions. Extensive experience in HTML5, CSS3, JavaScript, ReactJS, Node JS, and state management libraries is required.
Experience Required
Minimum 5 year(s)
Développeur de performance / Contrôleur de gestion Marques propres Boulange at BOULANGER
Lesquin, Hauts-de-France, France - Full Time
Skills Needed
Excel, Bi Tools, Erp, Financial Analysis, Budgeting, Reporting, Data Visualization, Teamwork, Proactivity, Curiosity, Analytical Skills, Communication, Organization, Methodology, Rigor, Service Orientation
Specialization
Candidates should have 3 to 5 years of experience in financial control, preferably in retail or consumer goods. Proficiency in financial analysis, reporting, and the use of digital tools is essential.
Experience Required
Minimum 2 year(s)
Administrateur / administratrice plateforme IVALUA at Artelia
Saint-Ouen-sur-Seine, Ile-de-France, France - Full Time
Skills Needed
Ivalua, E Procurement, Sql, Powerbi, Data Manipulation, Data Modeling, User Support, Process Optimization, Workflow Administration, Application Security, International Environment, Communication Skills, Finance Processes, Purchasing Processes, Technical Documentation, Incident Resolution
Specialization
Candidates should have a Bac+5 degree in computer science or equivalent, with at least 5 years of experience in IVALUA administration or similar e-Procurement solutions. Proficiency in SQL and PowerBI, along with a strong understanding of purchasing and finance processes, is required.
Experience Required
Minimum 5 year(s)
Mitarbeiter für die interne Projektabwicklung - Karenzvertretung (m/w/d) at Segula Technologies
Graz, Styria, Austria - Full Time
Skills Needed
Technical Education, Project Management, Erp Systems, Material Management, Procurement Process, Manufacturing Coordination, Team Collaboration, Ms Office, Sap, German Language, English Language, Travel Willingness, Self Management, Electrotechnics, Mechanical Engineering, Generator Knowledge
Specialization
Candidates should have completed a technical or technical-commercial education, preferably with a focus on electrical engineering or mechanical engineering. Proficiency in MS Office, SAP, and both German and English languages is required.
Customer Support Specialist - GGN at Airbnb
Gurugram, haryana, India -
Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

557000.0

Posted On

09 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Support, Resolution Specialist, Communication, Problem Solving, Empathy, Accountability, Research, Troubleshooting, Time Management, Conflict Mediation, Customer Satisfaction, Voice Process, Email Support, Phone Support, Knowledge Management, Performance Metrics

Industry

Software Development

Description
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: As a member of the Airbnb Customer Support team, you'll play a vital role as a Resolution Specialist within the volume tiers. Resolution Specialists serve as our initial point of contact, addressing community inquiries and concerns. Our community relies on us for: Accessible support that’s easy to find Faster resolution, preferably first time A team that’s there for them in times of urgent need Support that’s built around them The Difference You Will Make: Provide courteous and efficient service to the worldwide Airbnb community Be a first point of contact to handle and resolve customer complaints Respond professionally to inbound and outbound phone calls, emails, messages, including any urgent situations Identify and escalate issues appropriately Compose thoughtful and accurate messages or customize prepared responses to customer emails Utilize available resources to research and troubleshoot problems effectively Investigate from the existing knowledge resources to provide resolution Mediate situations between users with empathy and fairness Monitor and control numerous concurrent tasks in tandem Be ambassadors embodying knowledge, empathy, and accountability Proactively strive to meet targets and goals independently A Typical Day: Job Family : Operations (Resolutions) Inbound and outbound calling process, messages and email support Resolving customer queries in a timely manner 24x7 shifts with rotational week offs, primarily supporting North America time zones Navigate competing priorities in all kinds of environment Job location: Gurgaon Your Expertise: Graduate with minimum 2 years of international voice process experience in a contact center/BPO Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies Ability to manage sensitive customer information Knowledge of functional key performance metrics related to customer experience Other requirements: Internet: Minimum 10 Mbps high-speed internet on the laptop for seamless work and virtual meetings. Workspace: Quiet, private area free from interruptions; no shared/public spaces allowed. Furniture & equipment: Ergonomic chair, desk, and proper lighting for comfortable, focused work. Cameras must be on during meetings unless otherwise stated. Only using Airbnb issued hardware and software including noise canceling headsets, laptop etc. Approved locations: Hiring/Training and Nesting in the Airbnb Office; satisfactory performance is required for work from home post the initial training and nesting period. Work from designated home office setups in Delhi/Gurgaon only Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits. India Annual Pay Range ₹450,000—₹557,000 INR
Responsibilities
Provide courteous and efficient service to the worldwide Airbnb community and handle and resolve customer complaints. Respond professionally to various communication channels and escalate issues as necessary.
Customer Support Specialist - GGN at Airbnb
Gurugram, haryana, India - Full Time
Skills Needed
Customer Support, Resolution Specialist, Communication, Problem Solving, Empathy, Accountability, Research, Troubleshooting, Time Management, Conflict Mediation, Customer Satisfaction, Voice Process, Email Support, Phone Support, Knowledge Management, Performance Metrics
Specialization
A graduate with a minimum of 2 years of international voice process experience in a contact center or BPO is required. Knowledge of customer satisfaction metrics and the ability to manage sensitive information is also necessary.
Experience Required
Minimum 2 year(s)
Mitarbeiter Service (m/w/d) at McDonald's Österreich
Mattighofen, Upper Austria, Austria - Full Time
Skills Needed
Customer Service, Order Taking, Food Preparation, Teamwork, Attention To Detail, Communication, German Language Skills
Specialization
Enjoying contact with guests and working accurately is essential. Willingness to work in shifts and on weekends is required.
Stage - Ingénieur Amélioration Continue (H/F) at SOMFY Group
Cluses, Auvergne-Rhône-Alpes, France - Full Time
Skills Needed
Continuous Improvement, Team Management, Production Management, Digital Tools Development, Performance Analysis, Planning, Safety Compliance, Autonomy, Proactivity, Rigorousness, Methodical Approach, Team Spirit, Analytical Skills
Specialization
Candidates should be seeking an end-of-studies internship following a Master's degree or final year of engineering school. A solid foundation in continuous improvement and production management is required, along with strong analytical and digitalization skills.
Technicien Maintenance at Groupement Mousquetaires
Malemort, Nouvelle-Aquitaine, France - Full Time
Skills Needed
Electrotechnics, Maintenance, Electrical Systems, Mechanical Systems, Pneumatic Systems, Hydraulic Systems, Automation, Food Safety, Hygiene, Quality Control, Preventive Maintenance, Corrective Maintenance, Safety Regulations, Teamwork, Problem Solving
Specialization
Candidates should hold a BTS in Electrotechnics or Maintenance of Automated Systems, or have significant experience in a similar role. Knowledge of electrical, pneumatic, hydraulic, and mechanical systems is essential, along with appropriate electrical certifications.
Experience Required
Minimum 2 year(s)
Agent(e) de nettoyage (H/F) at Groupement Mousquetaires
Liverdun, Grand Est, France - Full Time
Skills Needed
Cleaning, Maintenance, Attention To Detail, Time Management, Teamwork
Specialization
No specific requirements are mentioned in the job posting, suggesting that minimal experience may be needed. The role is likely suitable for individuals looking to start in the cleaning industry.
VENDEUR BOULANGERIE (H/F) at Groupement Mousquetaires
L'Isle-sur-la-Sorgue, Provence-Alpes-Côte d'Azur, France - Full Time
Skills Needed
Customer Service, Sales, Product Knowledge, Food Safety, Teamwork, Communication, Inventory Management, Retail Operations
Specialization
The ideal candidate should have a passion for customer interaction and a strong interest in commerce and quality products. A previous experience in a traditional retail sales role is a plus.
Secrétaire médical(e) en CDD H/F at DENTEGO
Rennes, Brittany, France - Full Time
Skills Needed
Organisation, Rigueur, Expression Orale, Expression écrite, Sens Du Service, Confidentialité
Specialization
Candidates should have training in medical secretarial work or confirmed experience in a similar role. Key qualities include organization, rigor, excellent oral and written communication, service orientation, and confidentiality.
Assistant(e) dentaire en alternance H/F at DENTEGO
Rouen, Normandy, France - Full Time
Skills Needed
Rigor, Organization, Service Orientation, Team Spirit
Specialization
Candidates should be preparing for a recognized qualification as a Dental Assistant. They should be motivated to learn and work in a demanding professional environment.
Limpieza de cocinas - SO/ Sotogrande at Accor
San Roque, Andalusia, Spain - Full Time
Skills Needed
Attention To Detail, Efficiency, Cleaning Techniques, Sanitation Standards, Time Management, Organization, Physical Stamina, Teamwork
Specialization
Candidates should have demonstrated experience in kitchen cleaning or domestic service, along with knowledge of appropriate cleaning techniques and hygiene standards. Physical stamina and the ability to work flexible hours, including nights and weekends, are also required.
Agent/Technicien de maintenance (H/F/X) at Accor
Strasbourg, Grand Est, France - Full Time
Skills Needed
Maintenance, Communication, Conflict Management, Responsibility, Reliability, Safety Inspection, Preventive Maintenance, Customer Assistance
Specialization
Significant experience in building maintenance is preferred, along with strong interpersonal communication skills and the ability to manage conflicts. The candidate should be responsible and reliable.
Experience Required
Minimum 2 year(s)
Third Officer - (Ocean) at Scenic
, , - Full Time
Skills Needed
Officer Of The Watch License, Watchkeeping Experience, Amos Planned Maintenance System, Small Craft Handling, Tiller Steer Zodiacs, Rhibs, Modern Integrated Bridge Systems, Azimuth Propulsion, Conventional Propulsion, Fire Safety Monitoring, Emergency Response, Navigation, Team Player, Positive Attitude, Genuine Service
Specialization
Candidates must hold an Officer of the Watch (II/3) License and have proven watchkeeping experience. Experience with AMOS, small craft handling, and modern bridge systems is preferred.
Experience Required
Minimum 2 year(s)
Game Designer at Gameloft
Ho Chi Minh City, , Vietnam - Full Time
Skills Needed
Game Design, Gameplay Mechanics, Ui/Ux, Player Progression, Level Design, Combat Design, Unity, Unreal Engine, Data Driven Design, Communication Skills, Creative Problem Solving, Documentation, Collaboration, Prototyping, Feedback Analysis, Design Trends
Specialization
Candidates should have over 2 years of experience in Game Design and a strong understanding of game design principles. Proficiency in game design tools like Unity and Unreal Engine is required, along with good communication skills.
Experience Required
Minimum 2 year(s)
Senior AI/ML Engineer at TechVedika
Hyderabad, Telangana, India - Full Time
Skills Needed
Python, Generative Ai, Llms, Prompt Engineering, Rag Systems, Agentic Ai, Workflow Orchestration, Data Engineering, Api Integration, Machine Learning, Tensorflow, Pytorch, Scikit Learn
Specialization
Candidates must have over 5 years of Python development experience and hands-on experience with Generative AI and LLMs. Familiarity with data engineering practices and API integration is also required.
Experience Required
Minimum 5 year(s)
HÔTE(SSE) DE CAISSE at Groupement Mousquetaires
Saint-Pol-de-Léon, Brittany, France - Full Time
Skills Needed
Customer Service, Cash Handling, Adaptability, Listening Skills, Attention To Detail
Specialization
Candidates should have experience in retail and cash handling. Key personal attributes include adaptability, seriousness, and the ability to listen effectively.
Sample Reception and Logistics Technician at Eurofins
Cork, Munster, Ireland - Full Time
Skills Needed
Manual Handling, Computer Literacy, Written Communication, Verbal Communication, Numeracy Skills, Attention To Detail, Team Player, Self Motivated, Ability To Work Under Pressure
Specialization
Candidates should be able to lift heavy loads and possess excellent written and verbal communication skills. No prior experience is required, but attention to detail and the ability to work under pressure are essential.
Strategic Customer Success Manager at MONGODB INC
Madrid, Community of Madrid, Spain - Full Time
Skills Needed
Customer Success, Account Management, Technical Advocacy, Autonomy, Relationship Building, Entrepreneurial Mindset, Collaboration, Technical Product Experience, Software Development, Global Cs Programs, Business Acumen, Problem Solving, Communication, Feedback Collection, Project Management, Training
Specialization
Candidates should have over 9 years of experience in customer-centric roles and a strong passion for technology. A technical background and the ability to build relationships with technical decision-makers are essential.
Experience Required
Minimum 10 year(s)
R&D ReactJS Senior Software Development Engineer 2 at Sopra Steria
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Reactjs, Node Js, Html5, Css3, Javascript, Redux, Unit Testing, Software Development, Agile, Mentoring, Product Roadmap, Continuous Improvement, Governance, Collaboration, Engineering Practices, Financial Technology
Specialization
Candidates should have a Bachelor's degree in Computer Science or a related field and 6-8 years of experience in delivering frontend solutions. Extensive experience in HTML5, CSS3, JavaScript, ReactJS, Node JS, and state management libraries is required.
Experience Required
Minimum 5 year(s)
Développeur de performance / Contrôleur de gestion Marques propres Boulange at BOULANGER
Lesquin, Hauts-de-France, France - Full Time
Skills Needed
Excel, Bi Tools, Erp, Financial Analysis, Budgeting, Reporting, Data Visualization, Teamwork, Proactivity, Curiosity, Analytical Skills, Communication, Organization, Methodology, Rigor, Service Orientation
Specialization
Candidates should have 3 to 5 years of experience in financial control, preferably in retail or consumer goods. Proficiency in financial analysis, reporting, and the use of digital tools is essential.
Experience Required
Minimum 2 year(s)
Administrateur / administratrice plateforme IVALUA at Artelia
Saint-Ouen-sur-Seine, Ile-de-France, France - Full Time
Skills Needed
Ivalua, E Procurement, Sql, Powerbi, Data Manipulation, Data Modeling, User Support, Process Optimization, Workflow Administration, Application Security, International Environment, Communication Skills, Finance Processes, Purchasing Processes, Technical Documentation, Incident Resolution
Specialization
Candidates should have a Bac+5 degree in computer science or equivalent, with at least 5 years of experience in IVALUA administration or similar e-Procurement solutions. Proficiency in SQL and PowerBI, along with a strong understanding of purchasing and finance processes, is required.
Experience Required
Minimum 5 year(s)
Mitarbeiter für die interne Projektabwicklung - Karenzvertretung (m/w/d) at Segula Technologies
Graz, Styria, Austria - Full Time
Skills Needed
Technical Education, Project Management, Erp Systems, Material Management, Procurement Process, Manufacturing Coordination, Team Collaboration, Ms Office, Sap, German Language, English Language, Travel Willingness, Self Management, Electrotechnics, Mechanical Engineering, Generator Knowledge
Specialization
Candidates should have completed a technical or technical-commercial education, preferably with a focus on electrical engineering or mechanical engineering. Proficiency in MS Office, SAP, and both German and English languages is required.