Attention: Are you a motivated and dynamic leader seeking to grow within a luxury fitness and hospitality environment? We are looking for a confident, outgoing, and results-driven professional to join our team. If you are passionate about fitness, wellness, and exceptional client service, this is your opportunity to make an impact with an organization known for excellence in customer experience.
Our vision is simple: to inspire people around the world to achieve an extraordinary quality of life through fitness, health, and wellness.
As Operations Supervisor, you will partner with the Club General Manager to ensure seamless daily operations across all departments while cultivating a service-driven culture that prioritizes resident engagement, staff accountability, and operational excellence.
This high-visibility leadership role requires a strong presence, outstanding communication skills, and the ability to foster both resident satisfaction and team development.

QUALIFICATIONS:

• Bachelor’s degree (required).
• Proven experience in luxury hospitality, wellness, or fitness management.
• Minimum 3–5 years of mid-level management experience.
• Strong leadership with demonstrated success in staff development.
• Outgoing, self-motivated, and passionate about health, fitness, and wellness.
• Excellent time management, problem-solving, and communication skills.
• Proficiency in technology, data reporting, and operational systems.
• Ability to maintain the highest standards of discretion and professionalism.
• Physically able to lift 75 lbs.

SKILL SET:

• Time management
• Problem solver
• Sensitivity training
• Data collection, analysis, and solution building
• Comfortable with computer software
• Excellent communication skills
• Capable of maintaining the highest level of discretion and privacy
• Coach
• Able to lift equipment up to 75 pounds

• Lead, coach, and hold staff accountable to deliver exceptional service.
• Oversee facility staffing, scheduling, and training programs.
• Build strong relationships with residents through daily engagement and proactive outreach.
• Manage resident inquiries, feedback, and complaints with professionalism and efficiency.
• Oversee inventory management, supply ordering, and vendor communication.
• Coordinate and deliver operational reports (daily, weekly, monthly, annually) to TWF corporate.
• Assist with the smooth execution of all health, wellness, and fitness operations, including pool, spa, and amenities.
• Partner with management to promote and market club/TWF services.
• Maintain compliance with company standards and service protocols.
• Flexibility to work 40–50 hours per week based on business needs.