Cambridge Satchel are recruiting for a part-time role as Sales Associate (Key Holder) for our Flagship Store at St Marys Passage, Cambridge. The successful candidate will be responsible for supporting daily store operations, providing exceptional customer service, ensuring a seamless customer experience, and maximising retail sales. Working 24hours per week on a rota system which will included weekends and Bank Holidays.

Key Responsibilities:

• Support the Management team in driving sales and maximising opportunities, working together to meet store targets
• Assist with opening and closing procedures as required
• Deliver exceptional customer service across all areas of the business
• Ensure high levels of security are always maintained
• Maintain excellent housekeeping and visual standards in-store
• Identify and understand current and future customer needs
• Assist the Store Manager with day-to-day operations
• Uphold and maintain the reputation of the Cambridge Satchel brand
• Bring enthusiasm, energy, and confidence to every task
• Maximise sales, achieve targets, and contribute to increasing profits
• Stay updated on product knowledge, new lines, and promotions to provide the best possible service to customers
• Perform daily leather goods repairs, embossing, and product care

What We Are Looking For:

• Passion for Cambridge Satchel and its products
• Previous experience in a retail environment
• Previous key holder experience
• Exceptional customer service skills
• Ability to represent the brand as an ambassador in both appearance and behaviour
• Strong leadership abilities
• Organised, motivated, and able to prioritise tasks
• Confidence, enthusiasm, and energy
• Ability to meet deadlines and work effectively under pressure

Working 24 hours per week on a rota system which includes weekends and Bank Holidays
If you are passionate about retail, customer service, and being part of an iconic brand, apply today and join the Cambridge Satchel team. Please send your CV with covering letter.
The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role.
Cambridge Satchel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Types: Part-time, Permanent
Pay: £14,664.00 per year
Expected hours: No less than 24 per week

Benefits:

• Company pension
• Employee discount
• Private medical insurance
• Store discount

Schedule:

• Weekend availability

Work Location: In person
Reference ID: CSC/SA/KH/CAM

• Support the Management team in driving sales and maximising opportunities, working together to meet store targets
• Assist with opening and closing procedures as required
• Deliver exceptional customer service across all areas of the business
• Ensure high levels of security are always maintained
• Maintain excellent housekeeping and visual standards in-store
• Identify and understand current and future customer needs
• Assist the Store Manager with day-to-day operations
• Uphold and maintain the reputation of the Cambridge Satchel brand
• Bring enthusiasm, energy, and confidence to every task
• Maximise sales, achieve targets, and contribute to increasing profits
• Stay updated on product knowledge, new lines, and promotions to provide the best possible service to customers
• Perform daily leather goods repairs, embossing, and product car