WHAT DOES THE ROLE INVOLVE?

Are you passionate about resolving customer issues with empathy and professionalism? At Diligenta, we’re looking for detail-oriented, compassionate individuals to join our Complaints team and help us deliver fair, timely, and customer-focused outcomes.
As a Complaint Handler, you’ll investigate and resolve regulated complaints across a range of financial products and services. You’ll ensure compliance with DISP rules and Consumer Duty principles, liaising with internal teams to deliver resolutions that restore trust and satisfaction.
Comprehensive training will be provided so financial services experience isn’t essential.

KEY RESPONSIBILITIES:

• Investigate complaints end-to-end, determine redress, and communicate outcomes clearly
• Maintain accurate records and MI updates
• Collaborate with internal teams to resolve issues efficiently
• Ensure fair treatment of customers in every interaction
• Contribute to continuous improvement and operational excellence

APPLY FOR THIS ROLE:

Do you hold valid Right to Work in the UK?
Yes
No
Do you have any convictions or conditional cautions which are currently unspent under the Rehabilitation of Offenders Act 1974 (including traffic offences)?
Yes
No
Are you or have you been the subject of any Voluntary Arrangements (IVAs), County Court Judgments (CCJs), Bankruptcy, or any other formal credit related proceedings which have or have not been satisfied?
Yes
No
Have you been referred for this position by Diligenta Employee?
Yes
No
Have you previously worked for Tata Consultancy Services (TCS)?
Yes
No
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