TO SET YOU UP FOR SUCCESS, WE ARE LOOKING FOR THE FOLLOWING SKILLS AND EXPERIENCE

• Proven experience in Sales, Account Management, or customer service role
• Outstanding communication skills across phone, email, and face-to-face interactions.
• Motivation to continuously learn and adapt to new technology in a fast-paced environment.
• Strong proficiency in Microsoft Office (Outlook, Word, Excel) and CRM systems.
• A desire to enhance and improve systems, processes, and customer experiences.

• Manage a shared inbox, ensuring prompt and professional responses to customer inquiries.
• Respond to inbound calls by providing tailored pricing, quotations, and solutions based on customer needs.
• Maintain and develop relationships with a priority list of high-value partners who regularly invest in Cisco solutions.
• Handle customer queries quickly and professionally, using your commercial insight to secure deals during phone conversations.
• Identify and onboard new partners, nurturing them until they become established and ready to transition into a managed account space.
• Proactively support and develop new partners, helping them understand Cisco offerings and maximize their engagement.
• Serve as the go-to expert on Cisco’s offerings, including Meraki, for both inbound customer inquiries and outbound sales efforts
• Proactively follow up on outbound leads and identify new sales opportunities to grow the business.
• Oversee the progress of deals, ensuring smooth transactions and customer satisfaction throughout the sales process.
• Stay up to date on Cisco services, marketing initiatives, and product knowledge to confidently discuss offerings on calls.
• Support both Ingram Micro’s and customers’ sales initiatives through effective communication and relationship-building over the phone.