Job purpose To provide clerical and reception cover for the department, administration and clerical support to the Ward Sister/Charge Nurse and Nurse in Charge and to enter and maintain ward clinical data for a range of defined clinical systems. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED Skills in these areas would be desirable however full training will be given including other relevant Trust training: - Ability to work in a team and independently - Customer care skills, with the ability to manage sensitive situations with empathy and kindness - Effective communication skills across all disciplines of staff, patients and public - Knowledge and understanding of confidentiality and data protection in accordance with Trust policy and procedures. - Able to communicate effectively, and act appropriately and quickly in an emergency - Experience in using a PC - Knowledge and understanding of the Trust including a basic knowledge of roles in other areas - Some knowledge of speciality terminology and flexibility to support another speciality/ward if required KEY RESULT AREAS - Demonstrate excellent customer care skills. Provide a welcome point for the ward, responding to patient, staff and visitor requests appropriately - Analyse and deal with routine non-clinical problems, following Trust policy and using own initiative to ensure a seamless support service in the clinical area enabling staff to perform in their own roles effectively - Receive queries, both in person and on the telephone and manage appropriately - Prioritise work, ensuring support for clinical staff is always available for the efficient delivery of patient care - Assist ward nurses with discharge process, e.g.

updating Trakcare and transport bookings - Obtain notes, in routine and emergency situations, ensuring clinical staff have access to essential information in a timely fashion. - Filing of all patient documentation generated on the ward, ensuring that notes are up to date and accurate when used by Clinicians. - Tracing all notes in and out, to ensure notes can be obtained from anywhere at any time in case of clinical need, maintaining data protection and confidentiality according to Trust protocol and procedure - Arrange routine and emergency transport to prevent unnecessary delays in patient flow - Accurate input of patient details including bed status on Trakcare system, ensuring follow up appointments and procedures have been booked to meet Trust and national requirements - Working Knowledge of routine for ordering on P2P and Stationery system - Safeguarding of all patients - Provide all general and ad hoc administration and clerical support as directed by the W&C Ward Clerk Manager. - Follow Trust Infection Prevention and Control Policies, within the scope of own role.

• Adherence to the latest Trust Policy on Uniform and Dress Code Standards - Flexibility to support other wards with Ward Clerk support when the need arises and there may be an occasion to work across both sites due to operational needs. - Participate in team meetings and opportunities to discuss/develop the ward clerk role for the future. Organisational Arrangements: W&C Ward Clerk Manager is the direct Line Managers for W&C Ward Clerks and will complete the appraisal process with input from the Ward Managers. However, the appropriate Nursing staff will provide direction on a day-to-day basis

• Adherence to the latest Trust Policy on Uniform and Dress Code Standards - Flexibility to support other wards with Ward Clerk support when the need arises and there may be an occasion to work across both sites due to operational needs. - Participate in team meetings and opportunities to discuss/develop the ward clerk role for the future. Organisational Arrangements: W&C Ward Clerk Manager is the direct Line Managers for W&C Ward Clerks and will complete the appraisal process with input from the Ward Managers. However, the appropriate Nursing staff will provide direction on a day-to-day basi