THE OPPORTUNITY

An opportunity has arisen for a Digital Marketing Account Manager to join our team. We’re at an exciting stage of our development and are looking for an ambitious, driven individual who wants to help us improve. We need someone who can contribute to decisions that will shape the future of our agency.
This role is for a strategic thinker who is not just looking for a job, but a chance to make a tangible impact on our processes, our client success, and our direction. As we grow, you’ll grow with us.

THE ESSENTIALS: SKILLS & EXPERIENCE

• 2+ years’ experience in a client-facing role within a digital marketing agency, with proven ability to manage client accounts.
• A natural multitasker, comfortable managing multiple clients and marketing activity simultaneously.
• Excellent communication skills, with the confidence to present reports and data to clients.
• The ability to translate technical data and marketing terminology into clear, understandable insights.
• A working knowledge of PPC/Google Ads is required.
• Knowledge of Google Shopping, SEO, Meta Ads, or HubSpot would be a significant bonus.
• A strategic mindset with great time-management skills.

WHAT YOU’LL BE DOING: THE ROLE

Your primary mission is to manage and nurture a portfolio of client accounts, acting as their main strategic contact to ensure we are delivering value and driving their growth.

• Be the trusted, primary contact for your clients, managing their accounts and building strong partnerships founded on transparency and communication.
• Devise and own the overarching digital marketing strategy for your clients, ensuring every activity is aligned with delivering measurable results.
• Oversee the delivery of work, ensuring campaigns and projects are on track and aligned with the client’s objectives.
• Proactively identify opportunities to grow client accounts by recommending new strategies or services that will help them achieve their goals.
• Analyse and report on performance, confidently presenting data and insights to clients in a way they can easily understand.
• Collaborate closely with our in-house specialists to ensure we deliver a cohesive, high-quality service.

We care as much about who you are as what you can do. The right person for our team will be:

• A Strategic Thinker: You don’t just manage accounts; you build roadmaps. You are a strategic thinker, comfortable devising clear and effective digital marketing strategies from the ground up, all focused on delivering the tangible results clients demand.
• An Agency Shaper: You’re commercially aware and ambitious. You see this role as a chance to make a real impact, bringing fresh ideas to help refine our services and drive the agency forward.
• A Truth-Teller: You have unshakeable integrity. You build trust by telling clients what they need to hear, not just what they want to hear. You’re comfortable being transparent with data, celebrating the wins and owning the challenges.
• A Translator: You’re fluent in data but you speak human. You can analyse performance across channels and emerge with a clear, simple story that explains what’s happening and drives the next strategic decision.
• A Relationship Builder: You are a natural at building rapport and trust. You’re proactive, an excellent listener, and you genuinely invest in understanding your clients’ businesses to become their indispensable partner