AT THIS TIME, WAYFAIR WILL NOT SPONSOR APPLICANTS FOR EMPLOYMENT AUTHORIZATION FOR THIS POSITION. THAT INCLUDES, BUT IS NOT LIMITED TO, THE FOLLOWING WORK VISAS: F1-OPT, STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, OR TN.

Global Returns and Incident team leads the e2e customer and supply chain journey, owns Customer and Supplier facing policies and resolution strategy for customer unhappy path (Returns, Incidents - Damages, Defects, Mis-Info, Mis-Ship) in partnership with a number of execution teams while also monetizing this imperfect inventory by reselling through a number of monetization channels
We are looking for analytical, action-oriented, and collaborative individuals that can translate business problems to actionable insights and data driven solutions to influence resolution strategy. Successful individuals in this role excel at both qualitative and quantitative analysis while also being adept at communicating their strategic and actionable business proposals upwards and outwards.

ABOUT WAYFAIR INC.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com

• Translate KPI movements into recommendations for policy iteration, implementation, and process automation
• Take ownership of building a strategic roadmap for your team that echoes your STO’s objectives
• Create analytics reporting to generate actionable insights to optimize our Returns and Incident Resolutions Stack
• Manage multiple peer, and upward Technical and Operational Stakeholders to get their buy-in to implement on your policy recommendations
• Operate as a cross functional think tank that understands customer needs and Wayfair & Supplier processes, then define, design, deliver transformational resolution journeys
• Partner with Product teams to design and implement agile development roadmap to improve our customer and agent facing technology tools
• Be an effective contributor in a team that manages multiple priorities in a fast-paced environment with effective communication and thorough follow through
• Problem solve situations; requiring use of data collection and analysis