OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.

HELP US LAUNCH A NEW CUSTOMER EXPERIENCE IN CANADA

Are you a trailblazer ready to make an impact? Quince is officially launching in Canada, and we need talented, professionals to help us build a world-class customer experience from the ground up. This is an in office role with a unique opportunity to use your skills and passion to directly influence our success. Join our inaugural team, in our new Toronto office and become a foundational part of our story, helping to define the standards for a brand new market.
We are looking for someone who is not just seeking a job, but a long-term home where you can grow, learn, and contribute to a mission-driven team.

REQUIREMENTS TO APPLY

• High School diploma or GED equivalent.
• Must be Bilingual in French and English.
• At least 2 years of Customer Service experience, with a proven ability to manage your time and prioritize tasks in a remote or unsupervised setting.
• A proven track record of handling high-volume customer inquiries across multiple digital channels (phone, email, chat).
• Demonstrated ability to write and communicate with exceptional clarity and attention to detail.
• Experience in a job where a strong ability to problem-solve was a core function.
• Technical:
• A reliable, high-speed internet connection with a minimum download speed of 75+ Mbps and a minimum upload speed of 10+Mbps.
  Note: Every Retention Specialist has a 90- day introductory period, and a successful completion of the introductory period is required.
  Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
  If you require reasonable accommodation during any part of the application or interview process, please contact accommodations@onequince.com. We are committed to ensuring an inclusive and accessible hiring process for all candidates.

• Use your critical thinking and empathy to troubleshoot and resolve customer concerns, turning potential negative experiences into positive ones.
• Build lasting customer loyalty by providing personalized support that leaves a great impression, while adapting quickly to diverse needs and offering effective, tailored solutions.
• Navigate multiple systems and handle multiple inquiries simultaneously, all while ensuring a world-class and efficient customer experience.
• Identify recurring customer issues or trends and provide feedback to help improve the customer experience and internal processes.
• Ensure consistent achievement of key performance metrics, including CSAT (Customer Satisfaction), customer retention, response time, and productivity.