ADDITIONAL INFORMATION

Job Number25095476
Job CategoryEvent Management
LocationHanbury Manor Marriott Hotel & Country Club, Ware, Hertfordshire, England, United Kingdom, SG12 0SD
ScheduleFull Time
Located Remotely?N
Position Type Management
With its fragrant walled gardens, stately Jacobean country house & 200 acres of Hertfordshire parkland, the historic Hanbury Manor Marriott Hotel & Country Club makes a lasting impression. Marriott International the world’s largest hotel company with more than 500 global locations and 600,000 associates worldwide is redefining the art of hosting so that our guests can travel brilliantly. Combining old school, classic elegance and impressive grandeur with a contemporary, holistic approach, Hanbury Manor Marriott delivers premium choices, sophisticated style, and well-crafted experiences for the discerning.
This position is part of the Sales & Events team who are responsible for reactive group sales attached or not to events and conferences. By application of strong organisational, communication and interpersonal skills this position is responsible for preparing all event documentation and co-ordinating with hotel departments and the customers to ensure consistent, high level service throughout pre-, during and post-event phases of all events, administration of contracts and inputting group bookings/rooming lists into Opera booking system.
The Events Manager must have impeccable attention to detail and exceptional organisational skills to be able to competently deliver all aspects of the role to the expected standard. The ability to multi task, prioritise and use your initiative are key skills required for this role. This role will have direct client interaction and also admin work.

Key duties of the role include:

• Effectively manage customer budgets to maximize revenue and meet customer needs to expand customer base for group/catering sales opportunities.
• To co-operate with other departments thereby ensuring a harmonious working environment and maximising efficiency.
• To have a full understanding of events strategy for the hotel and the products offered.
• Setting up and maintaining a total group processing system including diary and chase systems, deposit handling, follow up actions, and confirmed/provisional group filing.
• Occasional weekends and evenings are required.

PROFESSIONAL ATTRIBUTES, SKILLS & EXPERIENCE:

• 2-3 years experience in a hotel event sales/planning position or relevant event experience.
• Experience with weddings and social events is desirable
• Excellent command of the English language - both written & spoken.
• Strong analytical skills required as well as knowledge of Excel, PowerPoint, Word.
• Strong customer development and relationship management skills
• Ability to persuade, lead, and confidently handle objections and resolve customer issues.
• Effective decision making skills
• Manage, develop & nurture the team
• Passion for Sales and understanding of processes; can effectively up sell products and services; can bring a sale to closure
• Energy, enthusiasm, and a “can-do” attitude

• Effectively manage customer budgets to maximize revenue and meet customer needs to expand customer base for group/catering sales opportunities.
• To co-operate with other departments thereby ensuring a harmonious working environment and maximising efficiency.
• To have a full understanding of events strategy for the hotel and the products offered.
• Setting up and maintaining a total group processing system including diary and chase systems, deposit handling, follow up actions, and confirmed/provisional group filing.
• Occasional weekends and evenings are required