ADDITIONAL INFORMATION

Job Number25096156
Job CategorySpa
LocationHanbury Manor Marriott Hotel & Country Club, Ware, Hertfordshire, England, United Kingdom, SG12 0SD
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
With its fragrant walled gardens, stately Jacobean country house & 200 acres of Hertfordshire parkland, the historic Hanbury Manor Hotel & Country Club makes a lasting impression. Marriott Hotels, Marriott International’s flagship brand with more than 6,000 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
We are looking for a new team player to help run the Country Club & Spa reception area, the main purpose of the role is to provide a caring, friendly, and efficient service to our members and guests. With an emphasis on excellent customer service we ensure our guests receive a seamless experience.

Key duties will include:

• To deal promptly and courteously with any enquiries or complaints at the Reception Desk or on the telephone.
• Use Concept booking system and Opera.
• Liaise with various departments to ensure a seamless experience for guests.
• Support the Health Club to drive income and deliver all aspects of the department budget.
• To ensure that day guests are properly welcomed, shown round and looked after during their day.

SKILLS AND KNOWLEDGE

• Flexible approach to working hours including early starts, evenings & weekends
• Strong Communication skills
• Pro-active and reliable
• Able to work alone and within a team
• Excellent interpersonal skills
• Excellent level of spoken and written English
• Excellent Presentation
• Excellent Customer Care Skills
• Able to deal with difficult situations professionally and efficiently
• Ability & desire to attend internal & external training courses

• To deal promptly and courteously with any enquiries or complaints at the Reception Desk or on the telephone.
• Use Concept booking system and Opera.
• Liaise with various departments to ensure a seamless experience for guests.
• Support the Health Club to drive income and deliver all aspects of the department budget.
• To ensure that day guests are properly welcomed, shown round and looked after during their day