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Jobs Search
Start Date
Immediate
Expiry Date
19 Jan, 27
Salary
50000.0
Posted On
21 Oct, 26
Experience
5 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Industry
Information Technology & Services
Provide first-line functional support for business-critical operational systems .
- Triage, investigate and progress incidents, service requests and system issues .
- Resolve assigned issues within established procedures and service levels .
- Follow established runbooks, troubleshooting procedures and escalation pathways .
- Capture accurate incident records, troubleshooting steps, evidence and resolutions.
- Escalate complex issues to appropriate technical or application support teams.
- Communicate effectively with business users throughout the incident lifecycle.
- Assist with identifying recurring issues and opportunities for service improvement.
- Maintain support documentation, procedures and knowledge articles.
- Collaborate with operational, application and technology teams to maintain reliable system services.
- 12 Month Contract
- $660 Per Day
- Brisbane Based
Key Responsibilities
- Provide first-line functional support for business-critical operational systems .
- Triage, investigate and progress incidents, service requests and system issues .
- Resolve assigned issues within established procedures and service levels .
- Follow established runbooks, troubleshooting procedures and escalation pathways .
- Capture accurate incident records, troubleshooting steps, evidence and resolutions.