Launchpad, a people-first technology company, is a leader in North America´s rapidly growing tech sector. Through two solutions, Launchpad supports its clients with digital transformation:

• PaasportTM, our iPaaS solution, streamlines software integration and automates workflows.
• Nearshore Staff Augmentation, our managed IT staffing service, connects top IT talent across various geographical regions, bringing industry expertise to leading clients.

Based in Vancouver, Canada, our operational footprint spans across North and South America, with a second headquarters in Santiago, Chile.
In 2023, our unwavering dedication to innovation garnered recognition as a Deloitte Technology Fast 50™ Program Company. Our clientele boasts industry leaders such as Walmart, GM, TIME Magazine, Salesforce, Tableau, Splunk, Bolt.com, Freedom House, and more.
At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you’re seeking a place to achieve your goals and dreams with fairness and integrity, then we’d love to hear from you.

KEY SKILLS & EXPERIENCE

• Strong expertise in Azure cloud operations and administration.
• Experience with monitoring and observability tools (Prometheus, Datadog, Azure Monitor).
• Proficiency in incident response and troubleshooting methodologies.
• Knowledge of security best practices, vulnerability management, and remediation.
• Hands-on experience with backup and disaster recovery strategies.
• Scripting capabilities (Python, Bash, or PowerShell) for automation.
• Strong analytical and problem-solving skills.

WHY WORK FOR LAUNCHPAD?

• 100% remote
• People first culture
• Excellent compensation in US Dollars
• Hardware setup for working from home
• Work with global teams and prominent brands based in North America, Europe, and Asia
• Training allowances
• Personal time off (PTO) for vacations, study leave, personal time, etc.
• …and more!
  At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you’re seeking a place to achieve your goals and dreams with fairness and integrity, then you are the future of Launchpad. Launchpad is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are respected and treated equally.
  Are you ready to elevate your career at Launchpad? We want to hear your story! Contact us today.

ROLE OVERVIEW

The Senior CloudOps Engineer is responsible for managing, monitoring, and optimizing cloud-based infrastructure to ensure reliability, security, and performance. This role focuses on operational support, incident response, and system resilience within an Azure environment.

KEY RESPONSIBILITIES

• Provide Level 3 support for cloud infrastructure, troubleshooting escalated issues.
• Monitor cloud environments using tools like Datadog, Prometheus, and Azure Monitor.
• Implement disaster recovery and backup solutions to ensure business continuity.
• Conduct root cause analysis (RCA) for incidents and develop mitigation strategies.
• Perform security vulnerability remediation and ensure compliance with best practices.
• Manage patching and system updates to maintain infrastructure integrity.
• Support cloud operations during business hours, ensuring quick response times.
• Collaborate with development teams to enhance cloud reliability and performance.