Full job descriptionCustomer Support Executive

By JakBak Education Consultants / February 3, 2025

Job Summary

JakBak Education Consultants is looking for a Customer Support Executive to provide exceptional service to our clients, helping students navigate their educational journey. The ideal candidate will be proactive, patient, and skilled in addressing customer inquiries efficiently while maintaining a positive experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Assist students with questions related to university programs, application processes, and services offered by JakBak Education Consultants.
• Troubleshoot and resolve client issues, ensuring customer satisfaction throughout.
• Maintain detailed records of customer interactions and follow up on outstanding cases.
• Provide feedback to management on recurring issues and suggest improvements to the customer service process.
• Collaborate with the Admissions and Counseling teams to provide accurate and up-to-date information.

Qualifications & Skills

• Bachelor’s degree in Business, Communications, or a related field.
• Proven experience in customer service or support roles, preferably in the education or consultancy sector.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to handle high-volume customer interactions and remain calm under pressure.
• Proficiency in Microsoft Office and customer support software.