JOB SUMMARY

Greet and provide information and assistance to patients, visitors, family members and staff. Facilitate patient visitation and serve as a liaison between patients, families and staff members.

ACCOUNTABILITIES

• Provide appropriate assistance to patients.(Greet patients (using AIDET) upon arrival, ensure orders and other documentation are accurate, check patients in using appropriate departmental procedures and issue beepers when appropriate. Secure wheelchair if needed and direct patients to appropriate location, personally escorting them if at all possible).
• Facilitate patient visitation.Access patient location information in GE Centricity and/or Peri-Op computerized patient information systems and provide directional assistance; personally escorts visitors and family members to appropriate patient care area whenever possible. Update visitation and/or family logs as appropriate. Explain visitation policy and issue visitor badges if appropriate. Contact Nursing when family wishes to visit in Critical Care areas or Recovery; if visitation is not possible at that time, try to determine when visitation my be allowed and inform family. Contact other healthcare facilities if the requested patient is not a current Prisma Health patient. Maintain patient privacy and abide by visitation requests/restrictions.
• Provide general assistance to family members and visitors.Greet guests (using AIDET) upon their approach to desk/area and offer appropriate assistance with information, directions, maps, written materials, etc. Escort guests and assist with wheelchairs as appropriate. Assist lost individuals in hallways. Orient family members to waiting rooms, explain patient tracking systems and visitation guidelines, and provide comfort items to families and visitors. Assist in keeping waiting areas clean and help visitors to find alternative waiting accommodations when overcrowding occurs.
• Facilitate communication between patients, family members, visitors and staff.Serve as a liaison between patients, staff and family. Issue beepers as appropriate and/or maintain cell phone numbers to assist in communication. Check with Nursing to ensure visit is appropriate after hours or at all times in surgery and in Critical Care areas. Assist relatives whenever possible in contacting the physician or communicating with nursing, or other hospital personnel. Assist patients and staff members in locating family members. Request language and other special needs interpreters as appropriate. Facilitate contact with Pastoral Care, Social Services, Medicaid office, etc. Notify appropriate manager when problem occurs or concern arises.
• Provide appropriate assistance to staff members.Assist with patient check-in and patient tracking procedures. Help with departmental clerical tasks and errands as appropriate. Secure wheelchairs and other equipment as necessary. Assist in maintaining clean, quiet surroundings
• Perform tasks and responsibilities associated with particular work station as appropriate.

MINIMUM REQUIREMENTS

• High School diploma or equivalent
• 1 year of experience in a Customer Service position

IN LIEU OF THE ABOVE MINIMUM REQUIREMENTS

N/A

OTHER REQUIRED SKILLS AND EXPERIENCE

Familiarity with Microsoft Office Products preferred

Please refer the Job description for details