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Technical Support Engineer- Intune at Microsoft
Sydney NSW 2000, , Australia - Full Time
Skills Needed
Operating Systems, Mobile Device Management, Microsoft Teams, System Center Configuration Manager, Practice Development, Regulations, Troubleshooting, Azure, Citizenship, Color, Consideration, Android, Ordinances, Architecture, Intune, Active Directory
Specialization
Cloud/infrastructure technologies information technology (it consulting/support systems administration network operations software development/support technology solutions practice development architecture and/or consulting
Qualification
Graduate
Experience Required
Minimum 2 year(s)
AI Workforce Solution Specialist - Dynamics 365 & Power Platform at Microsoft
Reading, England, United Kingdom - Full Time
Skills Needed
Regulations, Computer Science, Consideration, Microsoft, Ordinances, Color, Citizenship, Information Technology, Ethnicity, It
Specialization
Computer science information technology business administration or related field and technology-related sales or account management experience
Qualification
Graduate
Digital Cloud Solution Architect at Microsoft
GTA, ON, Canada - Full Time
Skills Needed
Cad, Design, Computer Science, Solution Architecture, Technology, Microsoft, Information Technology
Specialization
Technical architect technical consulting design and implementation and/or technical sales
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Senior Customer Experience Engineer - Compute (Linux) at Microsoft
Dublin, County Dublin, Ireland - Full Time
Skills Needed
Consideration, Mitigation, Ethnicity, Color, Computer Science, Openness, Communication Skills, Customer Experience, Postgresql, Ownership, Information Technology, High Availability, Azure, Ordinances, Mechanisms, Artificial Intelligence, Linux, Storage, Kubernetes
Specialization
Technology industry cloud technical support and/or customer experience engineering or equivalent experience
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Commercial Sales Leader, Retail, Consumer Goods, Comms & Media UK at Microsoft
London, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Principal Software Engineer - MAI Data, Privacy, and Security, Microsoft AI at Microsoft
New York, New York, USA - Full Time
Skills Needed
Consideration, Regulations, Ordinances, Azure, Languages, Computer Science, Infrastructure, Web Development, Citizenship, Color, Emerging Technologies, Knowledge Sharing, Aws, Base Pay, User Experience, Scalability, Interpersonal Skills, Microsoft, Security, Ethnicity
Specialization
Languages including but not limited to c c c java javascript or python
Qualification
Graduate
Experience Required
Minimum 8 year(s)
Digital Enterprise Specialist - AI Business Solutions at Microsoft
Toronto, ON, Canada - Full Time
Skills Needed
Cad, Color, Ordinances, Partner Engagement, Citizenship, Consideration, Ethnicity, Information Technology, Business Units, Regulations, Business Applications, Pipeline Management, Microsoft, Enterprise Accounts
Specialization
Business Administration, Administration, Business, Information Technology, Management, Technology
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Software Engineer II at Microsoft
Redmond, WA 98052, USA - Full Time
Skills Needed
Reliability, Aws, High Availability, Base Pay, Languages, Computer Science, Microsoft
Specialization
Languages including but not limited to c c c java javascript or python or equivalent experience
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Executive Assistant at Microsoft
Mountain View, CA 94043, USA - Full Time
Skills Needed
Color, Citizenship, Regulations, Ordinances, Ethnicity, Microsoft, Base Pay, Travel Management, Consideration
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Product Designer II at Microsoft
Redmond, WA 98052, USA - Full Time
Skills Needed
Android, Interaction Design, User Experience, Ios, Citizenship, Color, Regulations, Ordinances, Microsoft, Service Design, Industrial Design, Ethnicity, Design, Consideration, Base Pay, Product Design, Human Computer Interaction, Design Thinking
Specialization
Product or service design or using design thinking to solve problems
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Senior Product Manager, Xbox Experiences Monetization at Microsoft
Redmond, WA 98052, USA - Full Time
Skills Needed
Software Development, Segmentation, Microsoft, Regulations, Teams, Citizenship, Ethnicity, Ordinances, Emotional Intelligence, Base Pay, Excel, Engineers, Consideration, Color, Confidentiality, Gaming Industry, Productivity, Metrics, Powerpoint
Specialization
Product/service/project/program management or software development
Qualification
Graduate
Solution Engineer Endpoint (Windows 365 & Azure Virtual Desktop) at Microsoft
Deutschland, , Germany - Full Time
Skills Needed
Computer Science, Information Technology, Solution Architecture
Specialization
Computer science information technology or related field and technical pre-sales or technical consulting experience
Qualification
Graduate
Customer Experience Engineering IC3 at Microsoft
Reading, England, United Kingdom - Full Time
Skills Needed
Artificial Intelligence, Communication Skills, Openness, Microsoft, Azure, Storage, Kubernetes, Postgresql, Customer Experience, Ownership, Information Technology, Mitigation, High Availability, Computer Science
Specialization
Technology industry cloud technical support and/or customer experience engineering
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Cloud & AI Specialist at Microsoft
Calgary, AB, Canada - Full Time
Skills Needed
Ordinances, Completion, Computer Science, Color, Consideration, Regulations, Information Technology, Cad, Information Security, Ethnicity, Microsoft, Citizenship
Specialization
Technology-related sales or account management or equivalent experience
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Applied Scientist II and Senior Applied Scientist (Multiple Openings) - M36 at Microsoft
Redmond, WA 98052, USA - Full Time
Skills Needed
Consideration, Shipping, Regulations, Publications, Color, Design, Computer Science, Ordinances, Citizenship, Predictive Analytics, Research, Microsoft, Base Pay, Service Operation, Ml, Applied Sciences, Ethnicity, Productization
Specialization
Computer science electrical or computer engineering or related field and 2 years related experience (e.g statistics predictive analytics research
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Digital Solution Area Specialist - Cloud & AI at Microsoft
Dallas, Texas, USA - Full Time
Skills Needed
Base Pay, Technology, Microsoft, Analytics, It, Information Technology
Specialization
Business Administration, Administration, Business, Information Technology, Management, Technology
Qualification
Graduate
Experience Required
Minimum 4 year(s)
Data Analyst, Global Talent Acquisition Reporting at Microsoft
Redmond, WA 98052, USA - Full Time
Skills Needed
Business Intelligence, Data Analysis, Mathematics, Security, Data Governance, Ordinances, Ethnicity, Computer Science, Base Pay, Statistics, Consideration, Metrics, Citizenship, Finance, Dax, Design, Decision Making, Analytics, Data Access, Regulations, Project Teams
Specialization
Data analysis and reporting business intelligence or business and financial analysis
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Data Center Technician at Microsoft
10117 Berlin, , Germany - Full Time
Skills Needed
Color, Comptia, Microsoft, Regulations, Ethnicity, Ged, Citizenship, Ordinances, Components, Consideration
Qualification
Diploma
Experience Required
Minimum 2 year(s)
Senior Partner Development Manager at Microsoft
Melbourne, Victoria, Australia - Full Time
Skills Needed
Computer Science, Partner Management, Business Operations
Specialization
The technology industry or related experience or equivalent experience
Qualification
Graduate
Solution Engineer, Data Security at Microsoft
Perth, Western Australia, Australia - Full Time
Skills Needed
Microsoft, Information Technology, Computer Science
Specialization
Computer Science, Information Technology, Technology
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Technical Support Engineer- Intune at Microsoft
Sydney NSW 2000, , Australia -
Full Time


Start Date

Immediate

Expiry Date

29 Nov, 25

Salary

0.0

Posted On

30 Aug, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Operating Systems, Mobile Device Management, Microsoft Teams, System Center Configuration Manager, Practice Development, Regulations, Troubleshooting, Azure, Citizenship, Color, Consideration, Android, Ordinances, Architecture, Intune, Active Directory

Industry

Information Technology/IT

Description

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

QUALIFICATIONS

Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

OR equivalent experience

  • 2+ years experience working in a customer-facing role (e.g., internal and/or external).
  • 2+ years experience working on technical projects.

CORE SKILLS INTUNE INCLUDE :

  • Knowledge of Microsoft Intune, Microsoft Entra ID, and Cloud products like Azure, Office 365.
  • Ability to troubleshoot and resolve common Intune issues such as Windows , iOS & Android enrollment, policy deployment, app management, device compliance, and reporting.
  • Experience in Windows Autopilot and advanced troubleshooting skills.
  • LOB Application deployment, Win32 Packaging via Intune and advanced troubleshooting skills.
  • Experience in Windows updates implementation and troubleshooting
  • Operating Systems Concepts – Active Directory, Security, OS Internals
  • Experience with Windows 10,11, iOS, Android, and MacOS devices and operating systems, enrollment as well as their configuration and management options.
  • Familiarity with networking concepts and protocols, such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
  • Experience with Mobile Device Management and Mobile Application Management, including Intune or third-party solutions (Airwatch, Mobile Iron)
  • Understanding of HTTP/HTTPS, including the ability to capture and interpret Fiddler traces.
  • Knowledge of System Center Configuration manager or system management
  • Proficiency in using remote support tools, such as Microsoft Teams, quick assist, to assist customers and provide guidance and demonstrations
    Australian Citizenship is preferred, role based in Sydney
    Language skills: Korean, Japanese or Chinese/Mandarin preferred
    Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
    Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations

How To Apply:

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Responsibilities
  • Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
  • Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
  • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
  • Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
Technical Support Engineer- Intune at Microsoft
Sydney NSW 2000, , Australia - Full Time
Skills Needed
Operating Systems, Mobile Device Management, Microsoft Teams, System Center Configuration Manager, Practice Development, Regulations, Troubleshooting, Azure, Citizenship, Color, Consideration, Android, Ordinances, Architecture, Intune, Active Directory
Specialization
Cloud/infrastructure technologies information technology (it consulting/support systems administration network operations software development/support technology solutions practice development architecture and/or consulting
Qualification
Graduate
Experience Required
Minimum 2 year(s)
AI Workforce Solution Specialist - Dynamics 365 & Power Platform at Microsoft
Reading, England, United Kingdom - Full Time
Skills Needed
Regulations, Computer Science, Consideration, Microsoft, Ordinances, Color, Citizenship, Information Technology, Ethnicity, It
Specialization
Computer science information technology business administration or related field and technology-related sales or account management experience
Qualification
Graduate
Digital Cloud Solution Architect at Microsoft
GTA, ON, Canada - Full Time
Skills Needed
Cad, Design, Computer Science, Solution Architecture, Technology, Microsoft, Information Technology
Specialization
Technical architect technical consulting design and implementation and/or technical sales
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Senior Customer Experience Engineer - Compute (Linux) at Microsoft
Dublin, County Dublin, Ireland - Full Time
Skills Needed
Consideration, Mitigation, Ethnicity, Color, Computer Science, Openness, Communication Skills, Customer Experience, Postgresql, Ownership, Information Technology, High Availability, Azure, Ordinances, Mechanisms, Artificial Intelligence, Linux, Storage, Kubernetes
Specialization
Technology industry cloud technical support and/or customer experience engineering or equivalent experience
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Commercial Sales Leader, Retail, Consumer Goods, Comms & Media UK at Microsoft
London, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Principal Software Engineer - MAI Data, Privacy, and Security, Microsoft AI at Microsoft
New York, New York, USA - Full Time
Skills Needed
Consideration, Regulations, Ordinances, Azure, Languages, Computer Science, Infrastructure, Web Development, Citizenship, Color, Emerging Technologies, Knowledge Sharing, Aws, Base Pay, User Experience, Scalability, Interpersonal Skills, Microsoft, Security, Ethnicity
Specialization
Languages including but not limited to c c c java javascript or python
Qualification
Graduate
Experience Required
Minimum 8 year(s)
Digital Enterprise Specialist - AI Business Solutions at Microsoft
Toronto, ON, Canada - Full Time
Skills Needed
Cad, Color, Ordinances, Partner Engagement, Citizenship, Consideration, Ethnicity, Information Technology, Business Units, Regulations, Business Applications, Pipeline Management, Microsoft, Enterprise Accounts
Specialization
Business Administration, Administration, Business, Information Technology, Management, Technology
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Software Engineer II at Microsoft
Redmond, WA 98052, USA - Full Time
Skills Needed
Reliability, Aws, High Availability, Base Pay, Languages, Computer Science, Microsoft
Specialization
Languages including but not limited to c c c java javascript or python or equivalent experience
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Executive Assistant at Microsoft
Mountain View, CA 94043, USA - Full Time
Skills Needed
Color, Citizenship, Regulations, Ordinances, Ethnicity, Microsoft, Base Pay, Travel Management, Consideration
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Product Designer II at Microsoft
Redmond, WA 98052, USA - Full Time
Skills Needed
Android, Interaction Design, User Experience, Ios, Citizenship, Color, Regulations, Ordinances, Microsoft, Service Design, Industrial Design, Ethnicity, Design, Consideration, Base Pay, Product Design, Human Computer Interaction, Design Thinking
Specialization
Product or service design or using design thinking to solve problems
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Senior Product Manager, Xbox Experiences Monetization at Microsoft
Redmond, WA 98052, USA - Full Time
Skills Needed
Software Development, Segmentation, Microsoft, Regulations, Teams, Citizenship, Ethnicity, Ordinances, Emotional Intelligence, Base Pay, Excel, Engineers, Consideration, Color, Confidentiality, Gaming Industry, Productivity, Metrics, Powerpoint
Specialization
Product/service/project/program management or software development
Qualification
Graduate
Solution Engineer Endpoint (Windows 365 & Azure Virtual Desktop) at Microsoft
Deutschland, , Germany - Full Time
Skills Needed
Computer Science, Information Technology, Solution Architecture
Specialization
Computer science information technology or related field and technical pre-sales or technical consulting experience
Qualification
Graduate
Customer Experience Engineering IC3 at Microsoft
Reading, England, United Kingdom - Full Time
Skills Needed
Artificial Intelligence, Communication Skills, Openness, Microsoft, Azure, Storage, Kubernetes, Postgresql, Customer Experience, Ownership, Information Technology, Mitigation, High Availability, Computer Science
Specialization
Technology industry cloud technical support and/or customer experience engineering
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Cloud & AI Specialist at Microsoft
Calgary, AB, Canada - Full Time
Skills Needed
Ordinances, Completion, Computer Science, Color, Consideration, Regulations, Information Technology, Cad, Information Security, Ethnicity, Microsoft, Citizenship
Specialization
Technology-related sales or account management or equivalent experience
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Applied Scientist II and Senior Applied Scientist (Multiple Openings) - M36 at Microsoft
Redmond, WA 98052, USA - Full Time
Skills Needed
Consideration, Shipping, Regulations, Publications, Color, Design, Computer Science, Ordinances, Citizenship, Predictive Analytics, Research, Microsoft, Base Pay, Service Operation, Ml, Applied Sciences, Ethnicity, Productization
Specialization
Computer science electrical or computer engineering or related field and 2 years related experience (e.g statistics predictive analytics research
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Digital Solution Area Specialist - Cloud & AI at Microsoft
Dallas, Texas, USA - Full Time
Skills Needed
Base Pay, Technology, Microsoft, Analytics, It, Information Technology
Specialization
Business Administration, Administration, Business, Information Technology, Management, Technology
Qualification
Graduate
Experience Required
Minimum 4 year(s)
Data Analyst, Global Talent Acquisition Reporting at Microsoft
Redmond, WA 98052, USA - Full Time
Skills Needed
Business Intelligence, Data Analysis, Mathematics, Security, Data Governance, Ordinances, Ethnicity, Computer Science, Base Pay, Statistics, Consideration, Metrics, Citizenship, Finance, Dax, Design, Decision Making, Analytics, Data Access, Regulations, Project Teams
Specialization
Data analysis and reporting business intelligence or business and financial analysis
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Data Center Technician at Microsoft
10117 Berlin, , Germany - Full Time
Skills Needed
Color, Comptia, Microsoft, Regulations, Ethnicity, Ged, Citizenship, Ordinances, Components, Consideration
Qualification
Diploma
Experience Required
Minimum 2 year(s)
Senior Partner Development Manager at Microsoft
Melbourne, Victoria, Australia - Full Time
Skills Needed
Computer Science, Partner Management, Business Operations
Specialization
The technology industry or related experience or equivalent experience
Qualification
Graduate
Solution Engineer, Data Security at Microsoft
Perth, Western Australia, Australia - Full Time
Skills Needed
Microsoft, Information Technology, Computer Science
Specialization
Computer Science, Information Technology, Technology
Qualification
Graduate
Experience Required
Minimum 3 year(s)
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