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Support Escalation Management at Microsoft
Vancouver, BC, Canada - Full Time
Skills Needed
Stakeholder Management, Customer Service, Citizenship, Microsoft Products, Microsoft, Cad, Technology
Specialization
Technology business or related field and 6 years of technology industry customer service or related experience
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Critical Environment Technician at Microsoft
Lund, Skåne län, Sweden - Full Time
Skills Needed
Ged, Citizenship, Ethnicity, Regulations, Hospitals, Ordinances, Consideration, Microsoft, Manufacturing, Color
Qualification
Diploma
Technical Product Manager, AI Multimodal at Microsoft
London, England, United Kingdom - Full Time
Skills Needed
Program Management, Engineers, Data Analysis
Specialization
Working with ai researchers product/technical program management data analysis or product development or equivalent experience
Qualification
Graduate
Service Delivery Manager - HPC and Supercomputing at Microsoft
London, England, United Kingdom - Full Time
Skills Needed
Ordinances, Service Delivery, Sc Clearance, Cloud Services, Color, Azure, Microsoft, Teams, Consideration, Agile Methodologies, Managed Services, Regulations, Ethnicity, Citizenship
Qualification
MBA
Experience Required
Minimum 2 year(s)
Senior Research Engineer – Machine Learning – Microsoft Research at Microsoft
Cambridge, England, United Kingdom - Full Time
Skills Needed
Computational Chemistry, Software Development, Drug Discovery, Programming Languages
Qualification
Graduate
Senior Low Code Engineer at Microsoft
Dublin, County Dublin, Ireland - Full Time
Skills Needed
Microsoft, Management Professional, Program Management, Platforms, Data Analysis, Scalability, Emerging Trends, Six Sigma, Functionality
Specialization
Low-code application development engineering product/technical program management data analysis or product development or equivalent experience
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Senior Low Code Engineer at Microsoft
Dublin, County Dublin, Ireland - Full Time
Skills Needed
Six Sigma, Scalability, Data Analysis, Functionality, Microsoft, Investments, Citizenship, Color, Paternity, Management Professional, Savings, Regulations, Program Management, Platforms, Maternity, Ethnicity, Ordinances, Consideration, Emerging Trends
Specialization
Low-code application development engineering product/technical program management data analysis or product development or equivalent experience
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Support Escalation Manager at Microsoft
Vancouver, BC, Canada - Full Time
Skills Needed
Technology, Microsoft Products, Stakeholder Management, Customer Service, Cad
Specialization
Technology business or related field and 6 years of technology industry customer service or related experience
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Critical Environment Technician at Microsoft
Warszawa, mazowieckie, Poland - Full Time
Skills Needed
Testing, Alarm Systems, Inverters, Ged, Manuals, English, Microsoft, Ups Systems, Maintenance, Mv, Heat Pumps, Fire Detection
Qualification
Diploma
Critical Environment Apprentice Electrician at Microsoft
Dublin, County Dublin, Ireland - Full Time
Skills Needed
Ordinances, Microsoft, Regulations, Consideration, Citizenship, Ethnicity, Global Teams, Mechanical Systems, Color
Qualification
Diploma
Experience Required
Minimum 2 year(s)
Cloud & AI Solution Engineer – Innovative AI Applications at Microsoft
London, England, United Kingdom - Full Time
Skills Needed
Python, Computer Science, Containerization, Ml, Pre Sales, Cloud, Java, Microservices, Models, Information Technology
Specialization
Computer science information technology or related field and few years of technical pre-sales or technical consulting experience
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Sr Support Escalation Manager at Microsoft
Singapore, , Singapore - Full Time
Skills Needed
Technology, Microsoft, Customer Service, Stakeholder Management
Specialization
Technology business or related field and years of technology industry customer service or related experience
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Principal Software Engineering Manager at Microsoft
Redmond, WA 98052, USA - Full Time
Skills Needed
Citizenship, Distributed Systems, Management System, Data Structures, Languages, Groups, Color, High Availability, Computer Science, Base Pay, Ethnicity, Microsoft, Ordinances, Consideration, Regulations, Algorithms, Postgresql
Qualification
Graduate
Experience Required
Minimum 2 year(s)
MSTIC Cyber Security Apprenticeship at Microsoft
Cheltenham, England, United Kingdom - Full Time
Skills Needed
Citizenship, Datasets, Scripting Languages, Reverse Engineering, Interpersonal Skills, Infrastructure, C++, Architecture, Big Data, Design, Distributed Systems, Cloud, C, Attribution
Qualification
Graduate
Experience Required
Minimum 4 year(s)
Senior Logistics Technician at Microsoft
Gävle, Gävleborgs län, Sweden - Full Time
Skills Needed
Information Technology, It, Consideration, Ordinances, Retail, Regulations, Microsoft, Color, Ethnicity, Citizenship
Specialization
An information technology (it environment inventory management retail warehouse management or a related field
Qualification
Diploma
Experience Required
Minimum 2 year(s)
Senior Strategic Account Executive, Public Sector at Microsoft
Singapore, Southeast, Singapore - Full Time
Skills Needed
Color, Technology, Digital Transformation, Microsoft, Regulations, Citizenship, Ordinances, Ethnicity, Public Safety, Consideration
Specialization
An industry (e.g government public safety technology and/or driving digital transformation
Qualification
Graduate
Experience Required
Minimum 6 year(s)
Senior Applied Scientist at Microsoft
Reading, England, United Kingdom - Full Time
Skills Needed
Microsoft, Citizenship, Color, Econometrics, Consideration, Optimization Techniques, Models, Predictive Analytics, Regulations, Python, Ethnicity, Statistics, Research, Computer Science, Ordinances
Specialization
Statistics econometrics computer science electrical or computer engineering or related field and related experience (e.g statistics predictive analytics research
Qualification
Graduate
Senior Data Center Technician at Microsoft
Milano, Lombardia, Italy - Full Time
Skills Needed
Ged, Computer Science, Microsoft, Inventory Control, Components
Specialization
IT, Technology
Qualification
Diploma
Experience Required
Minimum 2 year(s)
Digital Account Executive - German Mittelstand at Microsoft
Dublin, County Dublin, Ireland - Full Time
Skills Needed
Forecasting, Clarity, Citizenship, Microsoft, Negotiation, Strategic Thinking, Information Technology, Consideration, Color, Ordinances, Ethnicity, Pipeline Management, Regulations
Specialization
Business, Information Technology, Management, Marketing, Technology
Qualification
Graduate
Datacenter Program Manager - Compliance at Microsoft
Milwaukee, WI 53202, USA - Full Time
Skills Needed
Microsoft, Operational Excellence, Business Acumen, Consideration, Teams, Ordinances, Operations Management, Operations, Base Pay, Risk, Ethnicity, Citizenship, Regulations, Color, Influencer
Qualification
Diploma
Experience Required
Minimum 2 year(s)
Support Escalation Management at Microsoft
Vancouver, BC, Canada -
Full Time


Start Date

Immediate

Expiry Date

14 Sep, 25

Salary

121800.0

Posted On

15 Jun, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Stakeholder Management, Customer Service, Citizenship, Microsoft Products, Microsoft, Cad, Technology

Industry

Outsourcing/Offshoring

Description

OVERVIEW

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Advocacy and Customer Trust (ACT) delivers connected support experiences to our customers to gain and keep their trust.
Our Service Manager will be positioned and aligned with our customers as Chief Operating Officers within the account, strategically placed to ensure that we have the appropriate level of engagement to support and drive the customer’s reactive support landscape and improve operational health. As such you will work with some of the world’s largest companies, public sector depts and not for profit organisations pursuing strategic activities, utilising Microsoft technologies to modernise their business.
We create an environment where you can do your best work and build a career both in the Service Manager role as well as the wider Microsoft. As your interests and goals evolve we will enable you to connect you with a diverse, thriving community that can help you grow.
Weekend on-standby/on-call will be required within the local policies and laws of the hiring country, typically one weekend in six.
In the Customer Service & Support (CSS) organization we are looking for people with a passion for delivering customer success. As a Senior Support Escalation Manager, you will be the primary contact managing escalated customer and partner issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and orchestration skills, and deepen your relationship management expertise.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

REQUIRED QUALIFICATIONS:

  • 9+ years of technology industry, customer service, or related experience
  • OR Bachelor’s Degree in technology, business, or related field AND 6+ years of technology industry, customer service, or related experience
  • OR Master’s Degree in technology, business, or related field AND 4+ years of technology industry, customer service, or related experience
  • OR equivalent experience
  • Prior Incident and escalation management experience
  • Proficient in C-level stakeholder management

OTHER REQUIREMENTS

  • This position requires verification of citizenship due to citizenship-based legal restrictions.Specifically, this position supports Canadian federal, provincial, and/or local Canadian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

ADDITIONAL OR PREFERRED QUALIFICATIONS:

  • 12+ years technology industry, customer service, or related experience
  • OR Bachelor’s Degree in technology, business, or related field AND 9+years technology industry, customer service, or related experience
  • OR Master’s Degree in technology, business, or related field AND 8+ years technology industry, customer service, or related experience
  • OR equivalent experience.
  • Project management experience.
  • Experience working with Microsoft products and services.
  • Cloud Technology Certification (Azure Fundamentals. M365 Fundamentals)
    Support Escalation Management IC5 - The typical base pay range for this role across Canada is CAD $121,800 - CAD $219,100 per year.
    Find additional pay information here:
    https://careers.microsoft.com/v2/global/en/canada-pay-information.html
Responsibilities

Please refer the Job description for details

Support Escalation Management at Microsoft
Vancouver, BC, Canada - Full Time
Skills Needed
Stakeholder Management, Customer Service, Citizenship, Microsoft Products, Microsoft, Cad, Technology
Specialization
Technology business or related field and 6 years of technology industry customer service or related experience
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Critical Environment Technician at Microsoft
Lund, Skåne län, Sweden - Full Time
Skills Needed
Ged, Citizenship, Ethnicity, Regulations, Hospitals, Ordinances, Consideration, Microsoft, Manufacturing, Color
Qualification
Diploma
Technical Product Manager, AI Multimodal at Microsoft
London, England, United Kingdom - Full Time
Skills Needed
Program Management, Engineers, Data Analysis
Specialization
Working with ai researchers product/technical program management data analysis or product development or equivalent experience
Qualification
Graduate
Service Delivery Manager - HPC and Supercomputing at Microsoft
London, England, United Kingdom - Full Time
Skills Needed
Ordinances, Service Delivery, Sc Clearance, Cloud Services, Color, Azure, Microsoft, Teams, Consideration, Agile Methodologies, Managed Services, Regulations, Ethnicity, Citizenship
Qualification
MBA
Experience Required
Minimum 2 year(s)
Senior Research Engineer – Machine Learning – Microsoft Research at Microsoft
Cambridge, England, United Kingdom - Full Time
Skills Needed
Computational Chemistry, Software Development, Drug Discovery, Programming Languages
Qualification
Graduate
Senior Low Code Engineer at Microsoft
Dublin, County Dublin, Ireland - Full Time
Skills Needed
Microsoft, Management Professional, Program Management, Platforms, Data Analysis, Scalability, Emerging Trends, Six Sigma, Functionality
Specialization
Low-code application development engineering product/technical program management data analysis or product development or equivalent experience
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Senior Low Code Engineer at Microsoft
Dublin, County Dublin, Ireland - Full Time
Skills Needed
Six Sigma, Scalability, Data Analysis, Functionality, Microsoft, Investments, Citizenship, Color, Paternity, Management Professional, Savings, Regulations, Program Management, Platforms, Maternity, Ethnicity, Ordinances, Consideration, Emerging Trends
Specialization
Low-code application development engineering product/technical program management data analysis or product development or equivalent experience
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Support Escalation Manager at Microsoft
Vancouver, BC, Canada - Full Time
Skills Needed
Technology, Microsoft Products, Stakeholder Management, Customer Service, Cad
Specialization
Technology business or related field and 6 years of technology industry customer service or related experience
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Critical Environment Technician at Microsoft
Warszawa, mazowieckie, Poland - Full Time
Skills Needed
Testing, Alarm Systems, Inverters, Ged, Manuals, English, Microsoft, Ups Systems, Maintenance, Mv, Heat Pumps, Fire Detection
Qualification
Diploma
Critical Environment Apprentice Electrician at Microsoft
Dublin, County Dublin, Ireland - Full Time
Skills Needed
Ordinances, Microsoft, Regulations, Consideration, Citizenship, Ethnicity, Global Teams, Mechanical Systems, Color
Qualification
Diploma
Experience Required
Minimum 2 year(s)
Cloud & AI Solution Engineer – Innovative AI Applications at Microsoft
London, England, United Kingdom - Full Time
Skills Needed
Python, Computer Science, Containerization, Ml, Pre Sales, Cloud, Java, Microservices, Models, Information Technology
Specialization
Computer science information technology or related field and few years of technical pre-sales or technical consulting experience
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Sr Support Escalation Manager at Microsoft
Singapore, , Singapore - Full Time
Skills Needed
Technology, Microsoft, Customer Service, Stakeholder Management
Specialization
Technology business or related field and years of technology industry customer service or related experience
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Principal Software Engineering Manager at Microsoft
Redmond, WA 98052, USA - Full Time
Skills Needed
Citizenship, Distributed Systems, Management System, Data Structures, Languages, Groups, Color, High Availability, Computer Science, Base Pay, Ethnicity, Microsoft, Ordinances, Consideration, Regulations, Algorithms, Postgresql
Qualification
Graduate
Experience Required
Minimum 2 year(s)
MSTIC Cyber Security Apprenticeship at Microsoft
Cheltenham, England, United Kingdom - Full Time
Skills Needed
Citizenship, Datasets, Scripting Languages, Reverse Engineering, Interpersonal Skills, Infrastructure, C++, Architecture, Big Data, Design, Distributed Systems, Cloud, C, Attribution
Qualification
Graduate
Experience Required
Minimum 4 year(s)
Senior Logistics Technician at Microsoft
Gävle, Gävleborgs län, Sweden - Full Time
Skills Needed
Information Technology, It, Consideration, Ordinances, Retail, Regulations, Microsoft, Color, Ethnicity, Citizenship
Specialization
An information technology (it environment inventory management retail warehouse management or a related field
Qualification
Diploma
Experience Required
Minimum 2 year(s)
Senior Strategic Account Executive, Public Sector at Microsoft
Singapore, Southeast, Singapore - Full Time
Skills Needed
Color, Technology, Digital Transformation, Microsoft, Regulations, Citizenship, Ordinances, Ethnicity, Public Safety, Consideration
Specialization
An industry (e.g government public safety technology and/or driving digital transformation
Qualification
Graduate
Experience Required
Minimum 6 year(s)
Senior Applied Scientist at Microsoft
Reading, England, United Kingdom - Full Time
Skills Needed
Microsoft, Citizenship, Color, Econometrics, Consideration, Optimization Techniques, Models, Predictive Analytics, Regulations, Python, Ethnicity, Statistics, Research, Computer Science, Ordinances
Specialization
Statistics econometrics computer science electrical or computer engineering or related field and related experience (e.g statistics predictive analytics research
Qualification
Graduate
Senior Data Center Technician at Microsoft
Milano, Lombardia, Italy - Full Time
Skills Needed
Ged, Computer Science, Microsoft, Inventory Control, Components
Specialization
IT, Technology
Qualification
Diploma
Experience Required
Minimum 2 year(s)
Digital Account Executive - German Mittelstand at Microsoft
Dublin, County Dublin, Ireland - Full Time
Skills Needed
Forecasting, Clarity, Citizenship, Microsoft, Negotiation, Strategic Thinking, Information Technology, Consideration, Color, Ordinances, Ethnicity, Pipeline Management, Regulations
Specialization
Business, Information Technology, Management, Marketing, Technology
Qualification
Graduate
Datacenter Program Manager - Compliance at Microsoft
Milwaukee, WI 53202, USA - Full Time
Skills Needed
Microsoft, Operational Excellence, Business Acumen, Consideration, Teams, Ordinances, Operations Management, Operations, Base Pay, Risk, Ethnicity, Citizenship, Regulations, Color, Influencer
Qualification
Diploma
Experience Required
Minimum 2 year(s)
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