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Morgan Mckinley Australia Jobs overseas

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Ombudsman, Banking and Finance at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Legal Qualifications, Banking Experience, Finance Knowledge, Analytical Thinking, Judgement, Communication Skills, Relationship Building, Resilience, Professionalism, Emotional Intelligence
Specialization
Candidates should have strong legal credentials and significant experience in the banking and finance sector or related fields. A deep understanding of financial services law and exceptional communication skills are also essential.
Experience Required
Minimum 10 year(s)
Legal Counsel - Banking and Finance at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Legal Advice, Litigation Risk Management, Reputational Risk Management, Legal Risk Management, Stakeholder Engagement, Analytical Skills, Negotiation Skills, Communication Skills, Attention To Detail, Time Management, Customer Focus, Self Motivation, Adaptability, Teamwork, Problem Solving, Decision Making
Specialization
Candidates must have tertiary law qualifications and an Australian practising certificate, along with a minimum of 5 years of post-qualification experience in banking and finance law. Strong decision-making, analytical, and communication skills are essential.
Experience Required
Minimum 5 year(s)
Sessional Ombudsman, Investment & Advice at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Legal Qualifications, Senior Executive Experience, Financial Planning, Stockbroking, Managed Funds, Cryptocurrency, Derivatives, Tribunals, Edr Schemes, Regulatory Agencies, Analytical Skills, Verbal Communication, Written Communication, Coaching, Mentoring, Resilience
Specialization
Candidates must be senior, legally qualified professionals with deep experience in the I&A sector, possessing strong analytical skills and excellent communication abilities for explaining complex decisions. Desirable experience includes knowledge in financial planning, stockbroking, managed funds, cryptocurrency, or derivatives, often gained through tribunals, EDR schemes, or regulatory roles.
Experience Required
Minimum 10 year(s)
Senior Culture and Capability Consultant at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Project Delivery, Stakeholder Engagement, Facilitation, Learning Program Design, Capability Building, Data Analysis, Problem Solving, Organizational Development, Culture Shaping, Leadership Development, Workshop Delivery, Continuous Improvement, Prioritization, Attention To Detail
Specialization
Candidates must have experience in OD, learning, capability, or P&C roles, ideally as a consultant, and be skilled, confident facilitators. Strong project delivery skills, data-informed decision-making, and excellent stakeholder engagement abilities are essential for success in this role.
Experience Required
Minimum 5 year(s)
Senior Culture and Capability Consultant at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Project Delivery, Stakeholder Engagement, Facilitation, Learning Program Design, Capability Building, Data Analysis, Qualitative Data, Quantitative Data, Continuous Improvement, Organizational Development, Leadership Development, Engagement Initiatives, Problem Solving, Human Centred Mindset, Attention To Detail, Prioritisation
Specialization
Candidates must have experience in OD, learning, capability, or P&C roles, ideally as a consultant, and be skilled, confident facilitators capable of leading sessions. Essential qualifications include strong project delivery skills, data-informed decision-making abilities, a human-centred mindset, and excellent stakeholder engagement skills.
Experience Required
Minimum 5 year(s)
Business Operations Specialist at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Advanced Excel, Analytical Mindset, Data Driven Solutions, Reporting Frameworks, Communication Skills, Stakeholder Engagement, Problem Solving, Attention To Detail, Power Bi, Operational Efficiency
Specialization
Candidates should have advanced Excel skills and a strong analytical mindset for creating data-driven solutions. Excellent communication skills and the ability to manage competing priorities are essential.
Experience Required
Minimum 2 year(s)
Dispute Resolution Specialist - Superannuation at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Dispute Resolution, Negotiation, Conciliation, Case Work Investigation, Complaint Handling, Alternative Dispute Resolution, Communication, Organizational Skills, Empathy, Resilience, Strategic Mindset, Investigation, Collaboration, Problem Solving, Customer Service, Financial Services
Specialization
Candidates should have a strong understanding of complaint handling and alternative dispute resolution processes, along with excellent communication skills. The role requires the ability to investigate complex complaints and work both autonomously and as part of a team.
Experience Required
Minimum 5 year(s)
Sessional Ombudsman - B&F at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Consultative Approach, Complex Issue Distillation, Excellent Communication, Empathy, Stakeholder Engagement, Resilience, Professionalism, Objectivity, Legal Qualification, Banking Knowledge, Finance Knowledge, Dispute Resolution, Contract Law, Insolvency, Securities
Specialization
Candidates should have a legal qualification and a proven record of success at a senior level in banking and finance. A consultative approach and the ability to handle criticism while maintaining professionalism are essential.
Experience Required
Minimum 10 year(s)
Lead Ombudsman, Superannuation at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Legal Credentials, Superannuation Law, Executive Judgment, Strategic Thinking, Analytical Acumen, Influential Communication, Negotiation, Visionary Leadership, Consultative Approach, Independence, Impartiality, Financial Services Law, Regulation Knowledge, Industry Standards Knowledge, Dispute Resolution Policy Shaping, Stakeholder Engagement
Specialization
Successful candidates must possess distinguished legal credentials and extensive expertise in superannuation law and practice, coupled with proven executive-level judgment and accountability for complex outcomes. The role requires strategic thinking, influential communication skills for engaging senior stakeholders, and unwavering independence and impartiality.
Experience Required
Minimum 10 year(s)
Business Operations Specialist at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Advanced Excel, Data Analysis, Analytical Mindset, Communication Skills, Stakeholder Engagement, Problem Solving, Decision Making, Attention To Detail, Power Bi, Operational Reporting, Workflow Streamlining, Operational Efficiency, Collaboration, Reporting Frameworks, Performance Metrics, Budget Management
Specialization
Candidates should have advanced Excel skills and a strong analytical mindset for developing reporting solutions. Excellent communication skills and the ability to manage competing priorities are essential, along with attention to detail and initiative.
Experience Required
Minimum 2 year(s)
Lead Ombudsman, Superannuation at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Legal Credentials, Superannuation Law, Executive Judgment, Strategic Thinking, Analytical Acumen, Influential Communication, Negotiation, Visionary Leadership, Consultative Approach, Independence, Impartiality, Financial Services Law, Regulation Knowledge, Industry Standards Knowledge, Dispute Resolution Policy Shaping, Stakeholder Engagement
Specialization
Successful candidates must possess distinguished legal credentials and extensive expertise in superannuation law and practice, coupled with proven executive-level judgment and accountability for complex outcomes. The role requires strategic thinking, influential communication skills for engaging senior stakeholders, and unwavering independence and impartiality.
Experience Required
Minimum 10 year(s)
Senior Dispute Resolution Specialist - Banking and Finance at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Credit Management, Lending, Financial Services, Complaint Resolution, Negotiation, Conciliation, Investigation, Communication, Organizational Skills, Empathy, Resilience, Legal Principles, Industry Codes, Good Industry Practice, Decision Making, Alternative Dispute Resolution
Specialization
Candidates should have experience in credit management or lending, along with strong communication skills to convey complex information clearly. They must also demonstrate the ability to investigate complaints and apply relevant legal principles and industry codes.
Experience Required
Minimum 5 year(s)
MS Dynamics D365 Developer at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Ms Dynamics 365, Power Platform, Crm Applications, System Analysis, Technical Design, Manual Testing, Automated Testing, Microsoft .Net Framework, C#, Javascript, Html5, Restful Web Services, Microsoft Azure, Power Bi, Azure Devops, Dual Write
Specialization
Candidates should have several years of experience in D365 CRM/Power Platform development and be skilled in configuration and customization of Dynamics 365 applications. Familiarity with Microsoft Azure and development tools is also desirable.
Experience Required
Minimum 5 year(s)
Lead Ombudsman, Superannuation at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Legal Credentials, Superannuation Law, Executive Judgment, Strategic Thinking, Analytical Acumen, Influential Communication, Negotiation, Visionary Leadership, Consultative Approach, Independence, Impartiality, Financial Services Law, Regulation Knowledge, Industry Standards Knowledge, Dispute Resolution Policy Shaping, Stakeholder Engagement
Specialization
Candidates must possess distinguished legal credentials and extensive expertise in superannuation law and practice, coupled with proven executive-level judgment and accountability for complex outcomes. Essential qualities include strategic thinking, influential communication skills for senior stakeholder engagement, and unwavering independence and impartiality.
Experience Required
Minimum 10 year(s)
Lead Ombudsman, Superannuation at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Legal Credentials, Superannuation Law, Executive Judgment, Strategic Thinking, Analytical Acumen, Influential Communication, Negotiation, Visionary Leadership, Consultative Approach, Independence, Impartiality, Financial Services Law, Regulation Knowledge, Industry Standards Knowledge, Dispute Resolution Policy Shaping, Stakeholder Engagement
Specialization
Candidates must possess distinguished legal credentials and extensive expertise in superannuation law and practice, coupled with proven executive-level judgment and accountability for complex outcomes. Essential qualities include strategic thinking, influential communication skills for senior stakeholder engagement, and unwavering independence and impartiality.
Experience Required
Minimum 10 year(s)
Sessional Ombudsman, Insurance at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Legal Qualifications, General Insurance Experience, Analytical Capability, Communication Skills, Stakeholder Engagement, Resilience, Dispute Resolution, Insurance Law Knowledge
Specialization
Candidates should have legal qualifications and significant experience in the general insurance industry or related fields. Strong analytical, communication, and engagement skills are essential for managing complex complaints and stakeholder interactions.
Experience Required
Minimum 10 year(s)
Rules Specialist at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Complaint Management, Legal Knowledge, Communication Skills, Analytical Skills, Attention To Detail, Time Management, Empathy, Interpersonal Skills, Critical Thinking, Team Collaboration, Customer Experience, Documentation Skills, Problem Solving, Jurisdictional Assessment, Proactivity, Resilience
Specialization
Candidates should have relevant tertiary qualifications in legal and/or financial services and experience in analyzing complex issues. Strong communication skills and the ability to draft detailed documents are essential.
Experience Required
Minimum 2 year(s)
Senior Ombudsman, Insurance at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Leadership, Analytical Skills, Communication Skills, Consultation Skills, Interpersonal Skills, Problem Solving, Mentoring, Coaching, Decision Making, Insurance Expertise, Stakeholder Management, Legal Knowledge, Industry Practice, Regulation Understanding, Resilience, Team Management
Specialization
Candidates should have relevant legal qualifications and significant experience in general insurance, along with proven leadership skills. High-level analytical and communication skills are essential for engaging with diverse stakeholders.
Experience Required
Minimum 10 year(s)
Senior Dispute Resolution Specialist - Banking and Finance at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Credit Management, Lending, Financial Services, Investigation, Negotiation, Conciliation, Communication, Organizational Skills, Resilience, Empathy, Complaint Resolution, Legal Principles, Industry Codes, Good Industry Practice, Decision Making, Plain English
Specialization
Candidates should have experience in credit management or lending, along with strong communication skills to convey complex information clearly. The role requires the ability to investigate complaints and apply relevant legal principles and industry codes.
Experience Required
Minimum 5 year(s)
MS Dynamics D365 Developer at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Ms Dynamics 365, Power Platform, Crm Applications, System Analysis, Technical Design, Manual Testing, Automated Testing, Microsoft .Net Framework, C#, Javascript, Html5, Restful Web Services, Microsoft Azure, Power Bi, Azure Devops, Dual Write
Specialization
Candidates should have several years of experience in D365 CRM/Power Platform development and be skilled in configuring and customizing Dynamics 365 applications. Familiarity with Microsoft technologies such as .NET, Azure, and Power BI is also advantageous.
Experience Required
Minimum 5 year(s)
Ombudsman, Banking and Finance at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia -
Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Legal Qualifications, Banking Experience, Finance Knowledge, Analytical Thinking, Judgement, Communication Skills, Relationship Building, Resilience, Professionalism, Emotional Intelligence

Industry

Financial Services

Description
Company Description Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first. Job Description Shape Fairness in Financial Services as an AFCA Ombudsman Are you driven by fairness, motivated by impact, and ready for a role where your decisions genuinely shape outcomes for the Australian community? A rare and highly sought‑after opportunity has opened to join AFCA’s Banking & Finance (B&F) decision‑making team, a team dedicated to resolving real issues faced by consumers and financial firms across the country. As an Ombudsman, Banking and Finance with AFCA, you’ll play a pivotal role in determining complex banking and finance complaints. From matters involving credit, finance, and loan products to issues of financial difficulty, your work will directly influence fair outcomes and help strengthen trust in the financial services sector. Why This Role Matters Every decision you make, individually or as part of a panel, is grounded in AFCA’s rules and fairness principles. These decisions don’t just resolve disputes; they shape industry behaviour. When accepted by complainants, your determinations become binding on financial firms, meaning your influence is both real and lasting. Who We’re Looking For This role is ideal for a senior, legally qualified professional with a strong record of achievement and deep experience in the banking and finance sector. You may be at a point in your career where purpose, fairness, and community impact matter more than ever and where your expertise can make a meaningful difference. Lead, Influence, and Elevate Beyond decision‑making, you’ll have the opportunity to: Provide professional and technical leadership across AFCA Mentor and support Adjudicators, caseworkers, and colleagues Shape AFCA’s approaches and contribute to thought leadership Present at conferences as a respected subject‑matter expert Help nurture AFCA’s relationships with consumer advocates, regulators, government bodies, member organisations, Ombudsman networks, and the media This is more than a job, it’s a leadership role with influence, visibility, and community impact at its core. This is a Permanent, Board‑Appointed Opportunity. Qualifications What You’ll Bring To thrive in this influential Ombudsman role, you’ll draw on a blend of expertise, judgement, and leadership. We’re looking for someone who brings: • Strong legal credentials and senior‑level impact You’ll have formal legal qualifications and a substantial record of achievement at an executive level within the banking and finance sector or in a tribunal, an external dispute resolution scheme, a regulatory body, a related industry organisation, or private legal practice. • Deep understanding of the financial services landscape Your knowledge of financial services law including credit, lending and related regulatory frameworks is both broad and practical, enabling you to navigate complex matters with confidence. • Sharp analytical thinking and decisive judgement You can quickly distil complex, multilayered issues to their core, manage an active caseload efficiently and independently, and maintain a strong outcomes‑focused mindset. • Exceptional communication and relationship‑building skills Whether writing a determination, engaging with stakeholders, or presenting to an audience, you communicate with clarity, authority and empathy. You’re comfortable working with a diverse cross-section of the financial services sector and the broader community. • Resilience, professionalism and composure under pressure You bring balanced judgement, emotional intelligence and the ability to remain steady when facing challenge, scrutiny or criticism. Your engagement style is thoughtful, constructive and grounded in fairness. Additional Information To apply If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion. We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected]. AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.
Responsibilities
As an Ombudsman, you will determine complex banking and finance complaints, influencing fair outcomes for consumers and financial firms. Your decisions will shape industry behavior and become binding on financial firms when accepted by complainants.
Ombudsman, Banking and Finance at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Legal Qualifications, Banking Experience, Finance Knowledge, Analytical Thinking, Judgement, Communication Skills, Relationship Building, Resilience, Professionalism, Emotional Intelligence
Specialization
Candidates should have strong legal credentials and significant experience in the banking and finance sector or related fields. A deep understanding of financial services law and exceptional communication skills are also essential.
Experience Required
Minimum 10 year(s)
Legal Counsel - Banking and Finance at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Legal Advice, Litigation Risk Management, Reputational Risk Management, Legal Risk Management, Stakeholder Engagement, Analytical Skills, Negotiation Skills, Communication Skills, Attention To Detail, Time Management, Customer Focus, Self Motivation, Adaptability, Teamwork, Problem Solving, Decision Making
Specialization
Candidates must have tertiary law qualifications and an Australian practising certificate, along with a minimum of 5 years of post-qualification experience in banking and finance law. Strong decision-making, analytical, and communication skills are essential.
Experience Required
Minimum 5 year(s)
Sessional Ombudsman, Investment & Advice at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Legal Qualifications, Senior Executive Experience, Financial Planning, Stockbroking, Managed Funds, Cryptocurrency, Derivatives, Tribunals, Edr Schemes, Regulatory Agencies, Analytical Skills, Verbal Communication, Written Communication, Coaching, Mentoring, Resilience
Specialization
Candidates must be senior, legally qualified professionals with deep experience in the I&A sector, possessing strong analytical skills and excellent communication abilities for explaining complex decisions. Desirable experience includes knowledge in financial planning, stockbroking, managed funds, cryptocurrency, or derivatives, often gained through tribunals, EDR schemes, or regulatory roles.
Experience Required
Minimum 10 year(s)
Senior Culture and Capability Consultant at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Project Delivery, Stakeholder Engagement, Facilitation, Learning Program Design, Capability Building, Data Analysis, Problem Solving, Organizational Development, Culture Shaping, Leadership Development, Workshop Delivery, Continuous Improvement, Prioritization, Attention To Detail
Specialization
Candidates must have experience in OD, learning, capability, or P&C roles, ideally as a consultant, and be skilled, confident facilitators. Strong project delivery skills, data-informed decision-making, and excellent stakeholder engagement abilities are essential for success in this role.
Experience Required
Minimum 5 year(s)
Senior Culture and Capability Consultant at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Project Delivery, Stakeholder Engagement, Facilitation, Learning Program Design, Capability Building, Data Analysis, Qualitative Data, Quantitative Data, Continuous Improvement, Organizational Development, Leadership Development, Engagement Initiatives, Problem Solving, Human Centred Mindset, Attention To Detail, Prioritisation
Specialization
Candidates must have experience in OD, learning, capability, or P&C roles, ideally as a consultant, and be skilled, confident facilitators capable of leading sessions. Essential qualifications include strong project delivery skills, data-informed decision-making abilities, a human-centred mindset, and excellent stakeholder engagement skills.
Experience Required
Minimum 5 year(s)
Business Operations Specialist at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Advanced Excel, Analytical Mindset, Data Driven Solutions, Reporting Frameworks, Communication Skills, Stakeholder Engagement, Problem Solving, Attention To Detail, Power Bi, Operational Efficiency
Specialization
Candidates should have advanced Excel skills and a strong analytical mindset for creating data-driven solutions. Excellent communication skills and the ability to manage competing priorities are essential.
Experience Required
Minimum 2 year(s)
Dispute Resolution Specialist - Superannuation at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Dispute Resolution, Negotiation, Conciliation, Case Work Investigation, Complaint Handling, Alternative Dispute Resolution, Communication, Organizational Skills, Empathy, Resilience, Strategic Mindset, Investigation, Collaboration, Problem Solving, Customer Service, Financial Services
Specialization
Candidates should have a strong understanding of complaint handling and alternative dispute resolution processes, along with excellent communication skills. The role requires the ability to investigate complex complaints and work both autonomously and as part of a team.
Experience Required
Minimum 5 year(s)
Sessional Ombudsman - B&F at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Consultative Approach, Complex Issue Distillation, Excellent Communication, Empathy, Stakeholder Engagement, Resilience, Professionalism, Objectivity, Legal Qualification, Banking Knowledge, Finance Knowledge, Dispute Resolution, Contract Law, Insolvency, Securities
Specialization
Candidates should have a legal qualification and a proven record of success at a senior level in banking and finance. A consultative approach and the ability to handle criticism while maintaining professionalism are essential.
Experience Required
Minimum 10 year(s)
Lead Ombudsman, Superannuation at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Legal Credentials, Superannuation Law, Executive Judgment, Strategic Thinking, Analytical Acumen, Influential Communication, Negotiation, Visionary Leadership, Consultative Approach, Independence, Impartiality, Financial Services Law, Regulation Knowledge, Industry Standards Knowledge, Dispute Resolution Policy Shaping, Stakeholder Engagement
Specialization
Successful candidates must possess distinguished legal credentials and extensive expertise in superannuation law and practice, coupled with proven executive-level judgment and accountability for complex outcomes. The role requires strategic thinking, influential communication skills for engaging senior stakeholders, and unwavering independence and impartiality.
Experience Required
Minimum 10 year(s)
Business Operations Specialist at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Advanced Excel, Data Analysis, Analytical Mindset, Communication Skills, Stakeholder Engagement, Problem Solving, Decision Making, Attention To Detail, Power Bi, Operational Reporting, Workflow Streamlining, Operational Efficiency, Collaboration, Reporting Frameworks, Performance Metrics, Budget Management
Specialization
Candidates should have advanced Excel skills and a strong analytical mindset for developing reporting solutions. Excellent communication skills and the ability to manage competing priorities are essential, along with attention to detail and initiative.
Experience Required
Minimum 2 year(s)
Lead Ombudsman, Superannuation at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Legal Credentials, Superannuation Law, Executive Judgment, Strategic Thinking, Analytical Acumen, Influential Communication, Negotiation, Visionary Leadership, Consultative Approach, Independence, Impartiality, Financial Services Law, Regulation Knowledge, Industry Standards Knowledge, Dispute Resolution Policy Shaping, Stakeholder Engagement
Specialization
Successful candidates must possess distinguished legal credentials and extensive expertise in superannuation law and practice, coupled with proven executive-level judgment and accountability for complex outcomes. The role requires strategic thinking, influential communication skills for engaging senior stakeholders, and unwavering independence and impartiality.
Experience Required
Minimum 10 year(s)
Senior Dispute Resolution Specialist - Banking and Finance at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Credit Management, Lending, Financial Services, Complaint Resolution, Negotiation, Conciliation, Investigation, Communication, Organizational Skills, Empathy, Resilience, Legal Principles, Industry Codes, Good Industry Practice, Decision Making, Alternative Dispute Resolution
Specialization
Candidates should have experience in credit management or lending, along with strong communication skills to convey complex information clearly. They must also demonstrate the ability to investigate complaints and apply relevant legal principles and industry codes.
Experience Required
Minimum 5 year(s)
MS Dynamics D365 Developer at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Ms Dynamics 365, Power Platform, Crm Applications, System Analysis, Technical Design, Manual Testing, Automated Testing, Microsoft .Net Framework, C#, Javascript, Html5, Restful Web Services, Microsoft Azure, Power Bi, Azure Devops, Dual Write
Specialization
Candidates should have several years of experience in D365 CRM/Power Platform development and be skilled in configuration and customization of Dynamics 365 applications. Familiarity with Microsoft Azure and development tools is also desirable.
Experience Required
Minimum 5 year(s)
Lead Ombudsman, Superannuation at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Legal Credentials, Superannuation Law, Executive Judgment, Strategic Thinking, Analytical Acumen, Influential Communication, Negotiation, Visionary Leadership, Consultative Approach, Independence, Impartiality, Financial Services Law, Regulation Knowledge, Industry Standards Knowledge, Dispute Resolution Policy Shaping, Stakeholder Engagement
Specialization
Candidates must possess distinguished legal credentials and extensive expertise in superannuation law and practice, coupled with proven executive-level judgment and accountability for complex outcomes. Essential qualities include strategic thinking, influential communication skills for senior stakeholder engagement, and unwavering independence and impartiality.
Experience Required
Minimum 10 year(s)
Lead Ombudsman, Superannuation at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Legal Credentials, Superannuation Law, Executive Judgment, Strategic Thinking, Analytical Acumen, Influential Communication, Negotiation, Visionary Leadership, Consultative Approach, Independence, Impartiality, Financial Services Law, Regulation Knowledge, Industry Standards Knowledge, Dispute Resolution Policy Shaping, Stakeholder Engagement
Specialization
Candidates must possess distinguished legal credentials and extensive expertise in superannuation law and practice, coupled with proven executive-level judgment and accountability for complex outcomes. Essential qualities include strategic thinking, influential communication skills for senior stakeholder engagement, and unwavering independence and impartiality.
Experience Required
Minimum 10 year(s)
Sessional Ombudsman, Insurance at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Legal Qualifications, General Insurance Experience, Analytical Capability, Communication Skills, Stakeholder Engagement, Resilience, Dispute Resolution, Insurance Law Knowledge
Specialization
Candidates should have legal qualifications and significant experience in the general insurance industry or related fields. Strong analytical, communication, and engagement skills are essential for managing complex complaints and stakeholder interactions.
Experience Required
Minimum 10 year(s)
Rules Specialist at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Complaint Management, Legal Knowledge, Communication Skills, Analytical Skills, Attention To Detail, Time Management, Empathy, Interpersonal Skills, Critical Thinking, Team Collaboration, Customer Experience, Documentation Skills, Problem Solving, Jurisdictional Assessment, Proactivity, Resilience
Specialization
Candidates should have relevant tertiary qualifications in legal and/or financial services and experience in analyzing complex issues. Strong communication skills and the ability to draft detailed documents are essential.
Experience Required
Minimum 2 year(s)
Senior Ombudsman, Insurance at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Leadership, Analytical Skills, Communication Skills, Consultation Skills, Interpersonal Skills, Problem Solving, Mentoring, Coaching, Decision Making, Insurance Expertise, Stakeholder Management, Legal Knowledge, Industry Practice, Regulation Understanding, Resilience, Team Management
Specialization
Candidates should have relevant legal qualifications and significant experience in general insurance, along with proven leadership skills. High-level analytical and communication skills are essential for engaging with diverse stakeholders.
Experience Required
Minimum 10 year(s)
Senior Dispute Resolution Specialist - Banking and Finance at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Credit Management, Lending, Financial Services, Investigation, Negotiation, Conciliation, Communication, Organizational Skills, Resilience, Empathy, Complaint Resolution, Legal Principles, Industry Codes, Good Industry Practice, Decision Making, Plain English
Specialization
Candidates should have experience in credit management or lending, along with strong communication skills to convey complex information clearly. The role requires the ability to investigate complaints and apply relevant legal principles and industry codes.
Experience Required
Minimum 5 year(s)
MS Dynamics D365 Developer at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Ms Dynamics 365, Power Platform, Crm Applications, System Analysis, Technical Design, Manual Testing, Automated Testing, Microsoft .Net Framework, C#, Javascript, Html5, Restful Web Services, Microsoft Azure, Power Bi, Azure Devops, Dual Write
Specialization
Candidates should have several years of experience in D365 CRM/Power Platform development and be skilled in configuring and customizing Dynamics 365 applications. Familiarity with Microsoft technologies such as .NET, Azure, and Power BI is also advantageous.
Experience Required
Minimum 5 year(s)