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Morgan Mckinley Australia Jobs overseas

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Senior Culture and Capability Learning Consultant at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Learning And Development, Instructional Design, Digital Learning, Learning Needs Analysis, Adult Learning Principles, Elearning Design, Articulate 360, Learning Management Systems, Stakeholder Engagement, Project Management, Continuous Improvement, Innovative Learning Solutions, Data Evaluation, Accessibility Best Practices, Gamification, Communication Skills
Specialization
Significant experience in learning and development with a strong focus on instructional design and digital learning is required. The candidate should have expertise in learning needs analysis and a strong understanding of adult learning principles.
Experience Required
Minimum 5 year(s)
Sessional Ombudsman, Insurance at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Legal Qualifications, General Insurance Experience, Analytical Capability, Communication Skills, Stakeholder Engagement, Resilience, Dispute Resolution, Insurance Law Knowledge, Regulatory Guidance, Industry Practice, Caseload Management, Collaboration Skills, Public Scrutiny Management, Independent Work, Team Collaboration, Complex Issue Distillation
Specialization
The ideal candidate will have legal qualifications and significant experience in the general insurance sector or related fields. Strong analytical, communication, and engagement skills are essential for managing complex complaints and delivering fair outcomes.
Experience Required
Minimum 10 year(s)
Recruitment & Careers Consultant at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Recruitment, Sourcing, Assessment, Stakeholder Engagement, Candidate Experience, Project Management, Team Collaboration, Creativity
Specialization
Candidates should ideally have in-house recruitment experience and be comfortable working across various roles and portfolios. The role is suited for those who thrive in a fast-paced environment and are eager to learn and contribute positively to the team.
Experience Required
Minimum 2 year(s)
Business Operations Specialist at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Advanced Excel, Analytical Mindset, Data Driven Solutions, Reporting Frameworks, Communication Skills, Stakeholder Engagement, Problem Solving, Attention To Detail, Power Bi, Operational Efficiency
Specialization
Candidates should have advanced Excel skills and a strong analytical mindset for creating data-driven solutions. Excellent communication skills and the ability to manage competing priorities are also essential.
Experience Required
Minimum 2 year(s)
Ombudsman, Insurance at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Analytical Capability, Decision Making Skills, Written Communication, Verbal Communication, Resilience, Integrity, Collaboration, Coaching, Mentoring, Policy Development, Stakeholder Engagement, Thought Leadership, Consumer Advocacy, Insurance Knowledge, Public Scrutiny Management, Complex Issue Resolution
Specialization
You are a senior, legally qualified professional with a strong track record in the insurance sector. You should possess deep analytical capability and outstanding communication skills.
Experience Required
Minimum 10 year(s)
Senior Dispute Resolution Specialist - Superannuation at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Complaint Handling, Alternative Dispute Resolution, Negotiation, Conciliation, Case Work Investigation, Communication, Organizational Skills, Resilience, Empathy, Strategic Mindset, Problem Solving, Team Collaboration, Written Decision Making, Financial Complaints Resolution, Legal Principles, Industry Codes
Specialization
Candidates should have a demonstrated understanding of complaint handling and alternative dispute resolution processes. Strong communication skills and the ability to investigate complex complaints are essential.
Experience Required
Minimum 5 year(s)
Sessional Ombudsman, Insurance at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Legal Qualifications, General Insurance Experience, Analytical Capability, Communication Skills, Resilience, Engagement Skills, Dispute Resolution, Stakeholder Engagement
Specialization
The ideal candidate will have significant experience in the general insurance industry or related fields, along with strong analytical and communication skills. A proven track record at a senior executive level and knowledge of insurance law is essential.
Experience Required
Minimum 10 year(s)
Sessional Ombudsman, Superannuation at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Legal Qualifications, Superannuation Sector Experience, Analytical Capability, Communication Skills, Resilience, Engagement Skills, Dispute Resolution, Stakeholder Engagement
Specialization
Candidates should have legal qualifications and a significant track record of achievement in the superannuation industry or related fields. Strong analytical, communication, and engagement skills are essential for managing complex complaints and stakeholder interactions.
Experience Required
Minimum 10 year(s)
Sessional Ombudsman, Superannuation at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Legal Qualifications, Superannuation Sector Experience, Analytical Capability, Written Communication, Verbal Communication, Interpersonal Communication, Resilience, Focus, Determination, Engagement Skills, Dispute Resolution, Judgement, Leadership, Collaboration, Complex Issue Management, Stakeholder Engagement
Specialization
Candidates should have legal qualifications and significant experience at a senior executive level within the superannuation industry or related fields. Strong analytical skills and exceptional communication abilities are essential for engaging with a diverse range of stakeholders.
Experience Required
Minimum 10 year(s)
Senior Culture and Capability Learning Consultant at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Learning & Development, Dispute Resolution, Training Programs, Stakeholder Engagement, Communication Skills, Continuous Improvement, Facilitation Skills, Relationship Management, Data Driven Insights, Technical Mastery, Onboarding Programs, Career Development, Capability Building, Dynamic Environment, Innovative Learning Solutions
Specialization
Candidates should have significant experience in Learning & Development or similar roles, with a strong understanding of dispute resolution processes preferred. Excellent facilitation and communication skills, along with the ability to manage competing priorities, are essential.
Experience Required
Minimum 5 year(s)
Senior Dispute Resolution Specialist - Superannuation at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Dispute Resolution, Negotiation, Conciliation, Case Work Investigation, Complaint Handling, Alternative Dispute Resolution, Communication Skills, Organizational Skills, Empathy, Resilience, Strategic Mindset, Problem Solving, Team Collaboration, Consumer Advocacy, Financial Services, Superannuation
Specialization
Candidates should have a demonstrated understanding of complaint handling and alternative dispute resolution processes, along with strong communication skills to convey complex information clearly. A strategic mindset and the ability to manage multiple complaints simultaneously are essential.
Experience Required
Minimum 5 year(s)
Sessional Ombudsman - Banking and Finance at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Consultative Approach, Complex Issue Distillation, Communication Skills, Empathy, Stakeholder Engagement, Resilience, Professionalism, Objectivity, Legal Qualification, Banking Knowledge, Finance Knowledge, Dispute Resolution, Contract Law, Insolvency, Securities
Specialization
Candidates should have a strong legal background with significant achievements in banking and finance. A consultative approach and the ability to handle criticism while maintaining professionalism are essential.
Experience Required
Minimum 10 year(s)
Senior Payroll Specialist at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Payroll Processing, Australian Payroll Legislation, Award Interpretation, Hris Implementation, Change Management, Salary Packaging, Superannuation Lodgements, Fbt Management, Reconciliations, Compliance, Excel, Data Analysis, Problem Solving, Communication, Integrity, Initiative
Specialization
Candidates must possess strong experience independently managing payroll for over 1,000 employees, coupled with deep knowledge of Australian payroll legislation and award interpretation. Desirable qualifications include experience with HRIS implementations, payroll remediation programs, and salary packaging, alongside advanced Excel skills and a service-first mindset.
Experience Required
Minimum 5 year(s)
Payroll Officer at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Payroll Processing, Australian Payroll Legislation, Organisational Skills, Excel, Data Analysis, Attention To Detail, Communication Skills, Independent Work, Team Contribution, Reconciliations, Reporting, Audit Preparation, Award Entitlements, Superannuation, Payg
Specialization
Candidates should possess experience with end-to-end payroll processing and a strong understanding of Australian payroll legislation. Essential attributes include meticulous attention to detail, strong organizational skills to manage multiple tasks, intermediate Excel proficiency, and clear, approachable communication skills.
Experience Required
Minimum 2 year(s)
Payroll Officer at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Payroll Processing, Payroll Legislation, Organisational Skills, Excel, Data Analysis, Attention To Detail, Communication Skills, Teamwork, Independent Work, Reconciliations, Reporting, Audit Preparation, Award Entitlements, Superannuation, Payg
Specialization
Candidates should possess experience with end-to-end payroll processing and a solid understanding of Australian payroll legislation. Essential qualifications include strong organizational skills, intermediate Excel proficiency, meticulous attention to detail, and clear communication abilities.
Experience Required
Minimum 2 year(s)
MS Dyanmics D365 Developer at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Ms Dynamics 365, Power Platform, Crm Applications, System Analysis, Technical Design, Manual Testing, Automated Testing, Microsoft Power Automate, C#, Javascript, Html5, Restful Web Services, Microsoft Azure, Power Bi, Azure Devops, Dual Write
Specialization
Candidates should have several years of experience in D365 CRM and Power Platform development, with skills in configuration and customization. Familiarity with Microsoft technologies such as .NET, Azure, and Power BI is also desirable.
Experience Required
Minimum 5 year(s)
Dispute Resolution Specialist - General Insurance at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Complaint Handling, Alternative Dispute Resolution, Financial Services, General Insurance, Legal Principles, Negotiation, Investigation, Communication Skills, Organizational Skills, Resilience, Empathy, Microsoft Office, Dynamics365, Sharepoint
Specialization
Candidates should have a strong understanding of complaint handling and experience in the financial services industry, preferably in general insurance. Strong communication skills and the ability to work autonomously and in a team are essential.
Experience Required
Minimum 2 year(s)
Sessional Ombudsman, Superannuation at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Legal Qualifications, Superannuation Sector Experience, Analytical Capability, Communication Skills, Resilience, Engagement Skills, Dispute Resolution, Stakeholder Engagement
Specialization
The ideal candidate will have legal qualifications and significant experience in the superannuation industry or related fields. Strong analytical, communication, and engagement skills are essential for managing complex complaints and delivering fair outcomes.
Experience Required
Minimum 10 year(s)
Rules Officer at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Analytical Skills, Communication, Customer Service, Complaint Management, Investigation, Negotiation, Problem Solving, Teamwork, Financial Services Knowledge, Attention To Detail, Adaptability, Record Keeping, Documentation Preparation, Case Management, Support, Mentoring
Specialization
Candidates should have tertiary qualifications or experience in relevant sectors such as financial, legal, or dispute resolution. Strong analytical and communication skills are essential, along with a basic understanding of financial products.
Recruitment & Careers Consultant at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Recruitment, Sourcing, Assessment, Stakeholder Engagement, Candidate Experience, Project Management, Team Collaboration, Creativity
Specialization
Candidates should ideally have in-house recruitment experience and be comfortable working across various roles and portfolios. A fast-paced, dynamic environment is expected, and candidates should be motivated, eager to learn, and thrive in a team setting.
Experience Required
Minimum 2 year(s)
Senior Culture and Capability Learning Consultant at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia -
Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Learning And Development, Instructional Design, Digital Learning, Learning Needs Analysis, Adult Learning Principles, eLearning Design, Articulate 360, Learning Management Systems, Stakeholder Engagement, Project Management, Continuous Improvement, Innovative Learning Solutions, Data Evaluation, Accessibility Best Practices, Gamification, Communication Skills

Industry

Financial Services

Description
Company Description Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first. Job Description Help us build technical excellence and capability across AFCA’s case handling teams! We’re seeking a Senior Culture and Capability Consultant to design, deliver, and embed capability uplift initiatives that ensure our people have the technical, procedural, and core skills to deliver exceptional dispute resolution services. This role is pivotal in driving onboarding, technical mastery, and continuous improvement programs aligned with AFCA’s strategic objectives and culture. This role will join a newly formed team committed to a centralised approach on capability uplift among our case workers. We are looking for someone who deeply understands the ‘art of learning’, and isn’t afraid to show us a new way forward. What you’ll do: Lead enterprise-wide learning needs analysis and design solutions to close capability gaps. Create interactive, inclusive, and impactful learning programs using tools like Articulate 360. Partner with leaders and SMEs to deliver fit-for-purpose solutions aligned with AFCA’s strategic goals. Apply data-driven insights and emerging tech (including AI) to enhance learning effectiveness. Review and optimise existing programs for relevance, retention, and productivity gains. Manage end-to-end instructional design projects and continuously improve learning outcomes. Qualifications What you’ll bring: Significant experience in learning and development, with a strong focus on instructional design and digital learning. Expertise in learning needs analysis and identifying capability gaps. Strong understanding and application of adult learning principles in workplace learning. Demonstrated experience designing eLearning modules using tools such as Articulate 360, Captivate, or similar. Proficiency in Learning Management Systems (LMS) and eLearning authoring tools. Ability to build interactivity and engagement into digital learning environments (e.g., scenarios, simulations, gamification). Strong stakeholder engagement, negotiation, and communication skills. Ability to manage multiple projects and deliver outcomes within agreed timelines. A continuous improvement mindset and passion for innovative learning solutions, including leveraging AI. Experience in evaluating learning effectiveness using data and ROI measures. Knowledge of accessibility and inclusivity best practices in learning design. Additional Information To apply If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion. We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected]. AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.
Responsibilities
Lead enterprise-wide learning needs analysis and design solutions to close capability gaps. Create interactive, inclusive, and impactful learning programs using tools like Articulate 360.
Senior Culture and Capability Learning Consultant at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Learning And Development, Instructional Design, Digital Learning, Learning Needs Analysis, Adult Learning Principles, Elearning Design, Articulate 360, Learning Management Systems, Stakeholder Engagement, Project Management, Continuous Improvement, Innovative Learning Solutions, Data Evaluation, Accessibility Best Practices, Gamification, Communication Skills
Specialization
Significant experience in learning and development with a strong focus on instructional design and digital learning is required. The candidate should have expertise in learning needs analysis and a strong understanding of adult learning principles.
Experience Required
Minimum 5 year(s)
Sessional Ombudsman, Insurance at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Legal Qualifications, General Insurance Experience, Analytical Capability, Communication Skills, Stakeholder Engagement, Resilience, Dispute Resolution, Insurance Law Knowledge, Regulatory Guidance, Industry Practice, Caseload Management, Collaboration Skills, Public Scrutiny Management, Independent Work, Team Collaboration, Complex Issue Distillation
Specialization
The ideal candidate will have legal qualifications and significant experience in the general insurance sector or related fields. Strong analytical, communication, and engagement skills are essential for managing complex complaints and delivering fair outcomes.
Experience Required
Minimum 10 year(s)
Recruitment & Careers Consultant at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Recruitment, Sourcing, Assessment, Stakeholder Engagement, Candidate Experience, Project Management, Team Collaboration, Creativity
Specialization
Candidates should ideally have in-house recruitment experience and be comfortable working across various roles and portfolios. The role is suited for those who thrive in a fast-paced environment and are eager to learn and contribute positively to the team.
Experience Required
Minimum 2 year(s)
Business Operations Specialist at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Advanced Excel, Analytical Mindset, Data Driven Solutions, Reporting Frameworks, Communication Skills, Stakeholder Engagement, Problem Solving, Attention To Detail, Power Bi, Operational Efficiency
Specialization
Candidates should have advanced Excel skills and a strong analytical mindset for creating data-driven solutions. Excellent communication skills and the ability to manage competing priorities are also essential.
Experience Required
Minimum 2 year(s)
Ombudsman, Insurance at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Analytical Capability, Decision Making Skills, Written Communication, Verbal Communication, Resilience, Integrity, Collaboration, Coaching, Mentoring, Policy Development, Stakeholder Engagement, Thought Leadership, Consumer Advocacy, Insurance Knowledge, Public Scrutiny Management, Complex Issue Resolution
Specialization
You are a senior, legally qualified professional with a strong track record in the insurance sector. You should possess deep analytical capability and outstanding communication skills.
Experience Required
Minimum 10 year(s)
Senior Dispute Resolution Specialist - Superannuation at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Complaint Handling, Alternative Dispute Resolution, Negotiation, Conciliation, Case Work Investigation, Communication, Organizational Skills, Resilience, Empathy, Strategic Mindset, Problem Solving, Team Collaboration, Written Decision Making, Financial Complaints Resolution, Legal Principles, Industry Codes
Specialization
Candidates should have a demonstrated understanding of complaint handling and alternative dispute resolution processes. Strong communication skills and the ability to investigate complex complaints are essential.
Experience Required
Minimum 5 year(s)
Sessional Ombudsman, Insurance at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Legal Qualifications, General Insurance Experience, Analytical Capability, Communication Skills, Resilience, Engagement Skills, Dispute Resolution, Stakeholder Engagement
Specialization
The ideal candidate will have significant experience in the general insurance industry or related fields, along with strong analytical and communication skills. A proven track record at a senior executive level and knowledge of insurance law is essential.
Experience Required
Minimum 10 year(s)
Sessional Ombudsman, Superannuation at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Legal Qualifications, Superannuation Sector Experience, Analytical Capability, Communication Skills, Resilience, Engagement Skills, Dispute Resolution, Stakeholder Engagement
Specialization
Candidates should have legal qualifications and a significant track record of achievement in the superannuation industry or related fields. Strong analytical, communication, and engagement skills are essential for managing complex complaints and stakeholder interactions.
Experience Required
Minimum 10 year(s)
Sessional Ombudsman, Superannuation at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Legal Qualifications, Superannuation Sector Experience, Analytical Capability, Written Communication, Verbal Communication, Interpersonal Communication, Resilience, Focus, Determination, Engagement Skills, Dispute Resolution, Judgement, Leadership, Collaboration, Complex Issue Management, Stakeholder Engagement
Specialization
Candidates should have legal qualifications and significant experience at a senior executive level within the superannuation industry or related fields. Strong analytical skills and exceptional communication abilities are essential for engaging with a diverse range of stakeholders.
Experience Required
Minimum 10 year(s)
Senior Culture and Capability Learning Consultant at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Learning & Development, Dispute Resolution, Training Programs, Stakeholder Engagement, Communication Skills, Continuous Improvement, Facilitation Skills, Relationship Management, Data Driven Insights, Technical Mastery, Onboarding Programs, Career Development, Capability Building, Dynamic Environment, Innovative Learning Solutions
Specialization
Candidates should have significant experience in Learning & Development or similar roles, with a strong understanding of dispute resolution processes preferred. Excellent facilitation and communication skills, along with the ability to manage competing priorities, are essential.
Experience Required
Minimum 5 year(s)
Senior Dispute Resolution Specialist - Superannuation at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Dispute Resolution, Negotiation, Conciliation, Case Work Investigation, Complaint Handling, Alternative Dispute Resolution, Communication Skills, Organizational Skills, Empathy, Resilience, Strategic Mindset, Problem Solving, Team Collaboration, Consumer Advocacy, Financial Services, Superannuation
Specialization
Candidates should have a demonstrated understanding of complaint handling and alternative dispute resolution processes, along with strong communication skills to convey complex information clearly. A strategic mindset and the ability to manage multiple complaints simultaneously are essential.
Experience Required
Minimum 5 year(s)
Sessional Ombudsman - Banking and Finance at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Consultative Approach, Complex Issue Distillation, Communication Skills, Empathy, Stakeholder Engagement, Resilience, Professionalism, Objectivity, Legal Qualification, Banking Knowledge, Finance Knowledge, Dispute Resolution, Contract Law, Insolvency, Securities
Specialization
Candidates should have a strong legal background with significant achievements in banking and finance. A consultative approach and the ability to handle criticism while maintaining professionalism are essential.
Experience Required
Minimum 10 year(s)
Senior Payroll Specialist at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Payroll Processing, Australian Payroll Legislation, Award Interpretation, Hris Implementation, Change Management, Salary Packaging, Superannuation Lodgements, Fbt Management, Reconciliations, Compliance, Excel, Data Analysis, Problem Solving, Communication, Integrity, Initiative
Specialization
Candidates must possess strong experience independently managing payroll for over 1,000 employees, coupled with deep knowledge of Australian payroll legislation and award interpretation. Desirable qualifications include experience with HRIS implementations, payroll remediation programs, and salary packaging, alongside advanced Excel skills and a service-first mindset.
Experience Required
Minimum 5 year(s)
Payroll Officer at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Payroll Processing, Australian Payroll Legislation, Organisational Skills, Excel, Data Analysis, Attention To Detail, Communication Skills, Independent Work, Team Contribution, Reconciliations, Reporting, Audit Preparation, Award Entitlements, Superannuation, Payg
Specialization
Candidates should possess experience with end-to-end payroll processing and a strong understanding of Australian payroll legislation. Essential attributes include meticulous attention to detail, strong organizational skills to manage multiple tasks, intermediate Excel proficiency, and clear, approachable communication skills.
Experience Required
Minimum 2 year(s)
Payroll Officer at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Payroll Processing, Payroll Legislation, Organisational Skills, Excel, Data Analysis, Attention To Detail, Communication Skills, Teamwork, Independent Work, Reconciliations, Reporting, Audit Preparation, Award Entitlements, Superannuation, Payg
Specialization
Candidates should possess experience with end-to-end payroll processing and a solid understanding of Australian payroll legislation. Essential qualifications include strong organizational skills, intermediate Excel proficiency, meticulous attention to detail, and clear communication abilities.
Experience Required
Minimum 2 year(s)
MS Dyanmics D365 Developer at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Ms Dynamics 365, Power Platform, Crm Applications, System Analysis, Technical Design, Manual Testing, Automated Testing, Microsoft Power Automate, C#, Javascript, Html5, Restful Web Services, Microsoft Azure, Power Bi, Azure Devops, Dual Write
Specialization
Candidates should have several years of experience in D365 CRM and Power Platform development, with skills in configuration and customization. Familiarity with Microsoft technologies such as .NET, Azure, and Power BI is also desirable.
Experience Required
Minimum 5 year(s)
Dispute Resolution Specialist - General Insurance at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Complaint Handling, Alternative Dispute Resolution, Financial Services, General Insurance, Legal Principles, Negotiation, Investigation, Communication Skills, Organizational Skills, Resilience, Empathy, Microsoft Office, Dynamics365, Sharepoint
Specialization
Candidates should have a strong understanding of complaint handling and experience in the financial services industry, preferably in general insurance. Strong communication skills and the ability to work autonomously and in a team are essential.
Experience Required
Minimum 2 year(s)
Sessional Ombudsman, Superannuation at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Legal Qualifications, Superannuation Sector Experience, Analytical Capability, Communication Skills, Resilience, Engagement Skills, Dispute Resolution, Stakeholder Engagement
Specialization
The ideal candidate will have legal qualifications and significant experience in the superannuation industry or related fields. Strong analytical, communication, and engagement skills are essential for managing complex complaints and delivering fair outcomes.
Experience Required
Minimum 10 year(s)
Rules Officer at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Analytical Skills, Communication, Customer Service, Complaint Management, Investigation, Negotiation, Problem Solving, Teamwork, Financial Services Knowledge, Attention To Detail, Adaptability, Record Keeping, Documentation Preparation, Case Management, Support, Mentoring
Specialization
Candidates should have tertiary qualifications or experience in relevant sectors such as financial, legal, or dispute resolution. Strong analytical and communication skills are essential, along with a basic understanding of financial products.
Recruitment & Careers Consultant at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Recruitment, Sourcing, Assessment, Stakeholder Engagement, Candidate Experience, Project Management, Team Collaboration, Creativity
Specialization
Candidates should ideally have in-house recruitment experience and be comfortable working across various roles and portfolios. A fast-paced, dynamic environment is expected, and candidates should be motivated, eager to learn, and thrive in a team setting.
Experience Required
Minimum 2 year(s)