JOB INFORMATION

Job Requisition ID: 75048
Ministry: Primary and Preventative Health Services
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Temporary
Scope: Open Competition
Closing Date: September 11, 2025
Classification: Medical and Health 4
Salary: $3,396.18 to $4,325.77 bi-weekly ($88,640 - $112,902/year)
The Department of Primary and Preventative Health Services is building a more resilient and sustainable health care system that can support Albertans getting care when and where they need it, while responding to system-wide health challenges, improving health outcomes, and maintaining fiscal responsibility. The ministry supports Albertans’ health and well-being throughout their lives by protecting public health and promoting wellness and coordinating and delivering safe, person-centered, quality health services.
For further information, visit the ministry website at
The Protection for Persons in Care unit within the Ministry of Health is responsible for administering the Protection for Persons in Care Act (PPCA). The PPCA promotes the prevention and requires the reporting of abuse of adult clients receiving care or support services from the service providers named or otherwise identified in the PPCA and Regulation. The unit is responsible for receiving allegations of abuse and determining whether an investigation is warranted under the PPCA.

TRAINING & KNOWLEDGE SHARING

• Lead onboarding and training of new COs to ensure consistent application of procedures.
• Foster a culture of learning, professionalism, and respect within the team.
• Provide subject matter expertise on the PPCA, healthcare settings, and administrative fairness.
  Please

EDUCATION AND EXPERIENCE:

• Post-secondary degree in nursing.
• Regulated member in good standing with the College of Registered Nurses of Alberta.
• 4 or more years of related experience (e.g., complaints management, health care quality assurance, regulatory body).
  Equivalency: Diploma related to the position assignment and six (6) years of related experience. Must be a regulated member of the appropriate college if required by the Health Professions Act. Masters degree related to the position assignment and three (3) years of related experience. Must be a regulated member of the appropriate college if required by the Health Professions Act.

ROLE RESPONSIBILITIES

Are you a skilled nursing professional with strong leadership abilities and a passion for upholding the rights and safety of vulnerable individuals? We are seeking a Nurse Consultant / Complaints Officer (CO) Team Lead to join the Protection for Persons in Care (PPC) team.
Reporting to the PPC Systems Quality Assurance Manager, the CO Team Lead plays a pivotal role in ensuring that reports of abuse are managed effectively, fairly, and in alignment with the Protection for Persons in Care Act (PPCA).
This is a unique opportunity to provide leadership and oversight to a team of designated Complaints Officers, while helping to improve service delivery and support adults receiving care services across Alberta.