Job Description To provide an efficient and effective service to patients. To lead and support Patient Services and the wider Surgery team in their efforts to deliver a patient-focused, high-quality clinical service to our patients incorporating online services and face-to-face services where appropriate. Opening and Closing Duties Work on a rota basis to cover early shifts and extended access late shifts as and when required. Book appointments.
Register patients. Manage general inquiries from patients Support the issuing of prescriptions. Welcome patients to the Practice. Provide a patient liaison.
Liaise with other providers on behalf of patients and clinicians such as hospitals. Clinician Support Receive and record requests for home visits appropriately and accurately. IT & Computer literacy. To input required information onto the computer, including registrations and deductions.
To enter newly registered patient’s details onto the computer and keep registrations up to date. To book patient appointments. Process change of address forms by transferring new data onto the computer. General Clerical responsibilities.
Recall patients to the Surgery by phone, text and/or letter following their results or hospital visits as requested by the doctors. Ensure that all Clinicians rooms are kept well stocked. When required, cover for absent colleagues. Start and End of Day Procedures (depending on hours worked) If first to arrive, open up the Surgery premises at the start of the day, dealing with alarm and make all necessary preparations to receive patients.
Make sure the front shutter is open and the glass front doors are unlocked Ensure that the telephone system is fully operational at the beginning of the day. If you are the last receptionist to leave the premises, ensure that the two patio fire doors are locked, the front shutter is down and the glass front doors are locked. At the end of the day ensure that the reception area is left tidy and ready for incoming colleagues, together with information regarding unsolved or urgent problems. Training - stay up to date with all compulsory and additional training requirements communicated to you by the Practice Manager.
Be prepared to receive in-house or undergo course training as and when necessary. If there are other areas of interest or significance where you would like training please discuss with the Practice Manager. Any other duties which may be required and agreed with the Practice Manager. Experience of working in a Primary Care setting.
Experienced in using EMIS Web. Courteous, and helpful. Someone with a polite telephone manner and with an attention to detail. An ability to remain calm under pressure.
Initiative and enthusiasm. Good communication skills. Well organized and methodical. Someone who can get on well with colleagues and can work as part of a team.
Willingness to learn and ambitious to progress with their career

Please refer the Job description for details