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Patient Representative at University Hospital, Newark NJ
Newark, New Jersey, United States - Full Time
Skills Needed
Patient Satisfaction, Communication, Customer Service, Conflict Resolution, De Escalation Techniques, Consultative Support, Empathy, Feedback Utilization
Specialization
A bachelor's degree in behavioral or social sciences is preferred, along with a minimum of two years of experience in customer service or healthcare settings. Strong communication skills and conflict resolution abilities are essential.
Experience Required
Minimum 2 year(s)
Patient Transport Aide at Roswell Park Comprehensive Cancer Center
Roswell, New Mexico, United States - Full Time
Skills Needed
Patient Care, Hospital Experience, Patient Transport, Assistance, Medical Records, Supplies, Medications, Blood Products, Escorting Patients
Specialization
A high school diploma or High School Equivalency diploma is required. Preferred candidates will have patient care experience, hospital experience, and previous patient transport experience.
PATIENT ACCOUNTS CLERK at Jamestown Regional Medical Center
Jamestown, North Dakota, United States - Full Time
Skills Needed
Accounts Receivable, Billing Accuracy, Insurance Claims, Patient Interaction, Data Entry, Organizational Skills, Communication Skills, Computer Knowledge, Bank Reconciliations, Special Billings, Provider Enrollment, Insurance Verification, Training, Problem Solving, Attention To Detail, Customer Service
Specialization
A high school level education is preferred along with one year of clerical experience and computer knowledge. Strong analytical ability and effective communication skills are essential for this role.
PATIENT ACCESS MANAGER at Horizon Health
Paris, Illinois, United States - Full Time
Skills Needed
Management, Customer Service, Data Entry, Word Processing, Office Procedures, Supervision, Communication, Problem Solving, Scheduling, Training, Policy Administration, Team Leadership, Interpersonal Skills, Organizational Skills, Performance Evaluation, Resource Management
Specialization
Candidates must have a high school diploma and 3-5 years of management experience, preferably in hospital and clinic registration processes. Strong communication and interpersonal skills are essential for dealing with staff, patients, and visitors.
Experience Required
Minimum 5 year(s)
Patient Access Manager at Bethany for Children & Families
Clinton, Iowa, United States - Full Time
Skills Needed
Leadership, Organization, Customer Service, Communication, Interpersonal Skills, Attention To Detail, Problem Solving, Technology Proficiency, Ehr Systems, Scheduling, Registration, Insurance Billing, Compliance, Financial Accountability, Team Management, Collaboration, Continuous Improvement
Specialization
A high school diploma or GED is required, with post-secondary education preferred. Candidates should have prior supervisory experience and knowledge of medical office operations, particularly in mental or behavioral health settings.
Experience Required
Minimum 2 year(s)
Patient Reach Marketer at Össur
Orlando, Florida, United States - Full Time
Skills Needed
Communication Skills, Organizational Skills, Team Oriented, Empathy, Customer Service, Community Relations, Advocacy, B2c Marketing, Crm Software, Microsoft Office Suite, Social Media Management, Market Intelligence, Relationship Building, Event Coordination, Training, Budget Management
Specialization
Candidates should have a bachelor's degree in a relevant field and 4-6+ years of experience in customer service or advocacy roles, preferably in healthcare. Strong communication skills and the ability to manage multiple projects are essential.
Experience Required
Minimum 5 year(s)
Patient Access Rep, FT at Unity Health
Searcy, Arkansas, United States - Full Time
Skills Needed
Customer Service, Insurance Verification, Registration, Clerical Skills, Communication Skills, Detail Orientation, Team Collaboration, Empathy, Deductive Reasoning, Computer Proficiency, Cashiering, Financial Requirements, Patient Interaction, Problem Solving, Manual Dexterity, Time Management
Specialization
Candidates must be high school graduates or equivalent, with medical terminology preferred. They should be able to type 25-30 words per minute and have previous experience in hospital admissions or a physician’s office preferred.
Patient Services Clerk at Infirmary Health
Mobile, Alabama, United States - Full Time
Skills Needed
Verbal Communication, Written Communication, General Computer Skills, Clerical Duties, Administrative Duties, Customer Satisfaction, Department Operations, Clinic Operations
Specialization
High School or GED equivalent is required. Good verbal and written communication skills along with general computer skills are necessary.
Manager Patient Access at Novant Health
Charlotte, NC 28204, USA - Full Time
Skills Needed
Decision Making, Management Skills, Scheduling, Delegation, Team Building, Communication Skills, Travel, Conflict Management
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Manager Unit Inpatient at Kaiser Permanente
Wailuku, HI 96793, USA - Full Time
Skills Needed
Word Processing, Customer Service, Systems Thinking, Database, Acute Care, Decision Making, Conflict Resolution, Oral Communication, Life Support, Travel, Team Building, Teamwork
Specialization
Nursing or rn license with three (3 years nursing management experience
Qualification
Graduate
Patient Representative at Webster County Community Hospital
Red Cloud, Nebraska, United States - Full Time
Skills Needed
Patient Interaction, Appointment Scheduling, Call Routing, Conflict Resolution, Patient Information Management, Insurance Verification, Hipaa Compliance, Cash Handling, Multi Line Telephone Operation, Document Scanning, Professionalism, Team Collaboration, Communication Skills, Organizational Skills, Attention To Detail, Customer Service
Specialization
Candidates must demonstrate professionalism, dependability, and a commitment to quality care. They should maintain confidentiality and work well with others in a team environment.
Inpatient Review Nurse at Health Plan of San Mateo
, California, United States - Full Time
Skills Needed
Clinical Guidelines, Communication Skills, Customer Service, Problem Solving, Decision Making, Case Management, Managed Care Processes, Healthcare Regulations, Community Resources, Microsoft Office Suite, Teamwork, Adaptability, Documentation, Care Coordination, Utilization Management
Specialization
Candidates should have an associate or bachelor’s degree in nursing and at least two years of clinical nursing experience. Advanced knowledge of case management principles and managed care processes is also required.
Experience Required
Minimum 2 year(s)
Patient Access Clerk I at Ross Memorial Hospital
Lindsay, ON K9V 4M8, Canada - Full Time
Skills Needed
Management Skills, Microsoft Office, Customer Service Skills, Professional Manner
Qualification
Diploma
Outpatient Staff Nurse at Berkshire Health Limited
Reading, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Patient Assistance Rep at CVS Health
Goiânia, Goiás, Brazil - Full Time
Skills Needed
Patient Assistance, Insurance Verification, Medical Records Management, Patient Communication, Team Collaboration, Coaching, Customer Service, Financial Information Collection, Scheduling, Healthcare Provider Support, Accommodations Coordination, Paperwork Assistance, Problem Solving, Attention To Detail, Time Management, Interpersonal Skills
Specialization
A high school diploma or equivalent is required. The role involves interacting with patients and coordinating various services, making experience in customer service beneficial.
Patient Relations Rep. at Saint Barnabas Medical Center
New York, New York, United States - Full Time
Skills Needed
Conflict Resolution, Interpersonal Communication Skills, Medical Terminology, Bilingual In Spanish/English
Specialization
Candidates must have a high school diploma or equivalency and 1 to 2 years of experience in a hospital or medical setting. Knowledge of conflict resolution and basic medical terminology is also required.
Pharmacist - Inpatient at Ascension
, Florida, United States - Full Time
Skills Needed
Medication Management, Drug Information, Patient Counseling, Formulary Alternatives, Medication Compounding, Clinical Communication, Pharmacy Operations, Preceptorship, Drug Problem Resolution, Technical Oversight
Specialization
A licensed pharmacist credentialed from the Florida Board of Pharmacy is required prior to hire. A bachelor's or advanced degree in Pharmacy is also mandatory.
Patient Access Manager at Huron
Chicago, Illinois, United States - Full Time
Skills Needed
Organization Skills, Planning Skills, Analytical Skills, Critical Thinking, Communication Skills, Team Leadership, Performance Management, Patient Financial Services, Healthcare Operations, Budget Management, Policy Implementation, Process Improvement, Conflict Resolution, Talent Development, Coaching, Mentoring
Specialization
Candidates must have a bachelor's degree and at least 5 years of healthcare operations experience, with direct supervisory experience required. Strong analytical, communication, and leadership skills are essential for this role.
Experience Required
Minimum 5 year(s)
Inpatient Review Nurse at Health Plan of San Mateo
, California, United States - Full Time
Skills Needed
Clinical Guidelines, Communication Skills, Customer Service, Problem Solving, Decision Making, Case Management Principles, Managed Care Processes, Healthcare Regulations, Community Resources, Microsoft Office Suite, Teamwork, Adaptability, Documentation, Care Coordination, Utilization Management, Discharge Planning
Specialization
Candidates should have an associate or bachelor's degree in nursing and at least two years of clinical nursing experience. Advanced knowledge of case management and managed care processes is essential, along with strong communication and problem-solving skills.
Experience Required
Minimum 2 year(s)
Patient Representative at Women's Health Arizona
Scottsdale, Arizona, United States - Full Time
Skills Needed
Excellent Interpersonal Skills, Communication Skills, Organizational Skills, Multitasking Abilities, Discretion, Electronic Health Records Proficiency, Office Software Proficiency, Compassionate Attitude, Customer Service Orientation
Specialization
Candidates should have a high school diploma or equivalent, with additional healthcare-related certifications being a plus. Excellent communication skills and the ability to handle sensitive information with discretion are essential.
Patient Representative at University Hospital, Newark NJ
Newark, New Jersey, United States -
Full Time


Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

73602.0

Posted On

30 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Patient Satisfaction, Communication, Customer Service, Conflict Resolution, De-Escalation Techniques, Consultative Support, Empathy, Feedback Utilization

Industry

Hospitals and Health Care

Description
Overview About the Role The primary purpose of the Patient Representative position is to promote patient satisfaction with University Hospital services through information and effective communication between patients, family members/significant others and staff. Acts as a liaison between patients and family members/significant others to ensure optimum satisfaction with services. Proactively works to prevent complaints and grievances by serving as a consultant to other departments/areas and advising of the most effective ways to promote patient satisfaction and address and/or resolve patient dissatisfaction. Responsibilities What You’ll Do Serves as a key point of contact to enhance patient satisfaction with University Hospital services. Facilitates clear and compassionate communication between patients, their families/significant others, and hospital staff. Acts as a bridge to ensure patients and families feel heard, respected, and supported throughout their care experience. Works proactively to minimize complaints and grievances by advising departments on best practices for patient engagement. Provides consultative support to hospital teams to improve service delivery and address sources of patient dissatisfaction. Promotes a culture of responsiveness and empathy by identifying and resolving concerns before they escalate. Ensures that patient feedback is used constructively to improve hospital processes and overall patient experience. Qualifications What You’ll Bring Bachelor’s degree preferred in behavioral or social sciences. Minimum of two (2) years of experience in customer service or healthcare settings involving direct patient interaction. Strong verbal and written communication skills. Proven ability to deliver excellent customer service, including conflict resolution and de-escalation techniques. Experience in efficiently triaging and resolving concerns from patients, families, or customers. Equivalent education, training, or experience may be considered in place of formal degree requirements. What We Offer Medical & Prescription Drug Coverage Dental & Vision Insurance Health Savings Account (HSA) & Flexible Spending Account (FSA) Short- & Long-Term Disability Insurance Pension Plan Pet Insurance Employee Assistance Program (EAP) Professional Development Compensation (NJ Job Transparency Law) The expected salary range for this position is $51,994- $62,225 - $73,602 per year in accordance with the New Jersey Pay Transparency Law; final compensation will be commensurate with experience and qualifications. About Us University Hospital is one of the nation’s leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation. Apply Today We encourage candidates from all backgrounds to apply. If you want to grow your career in healthcare while serving a vibrant community, we’d love to meet you
Responsibilities
The Patient Representative enhances patient satisfaction by facilitating communication between patients, families, and hospital staff. They proactively work to minimize complaints and provide consultative support to improve service delivery.
Patient Representative at University Hospital, Newark NJ
Newark, New Jersey, United States - Full Time
Skills Needed
Patient Satisfaction, Communication, Customer Service, Conflict Resolution, De Escalation Techniques, Consultative Support, Empathy, Feedback Utilization
Specialization
A bachelor's degree in behavioral or social sciences is preferred, along with a minimum of two years of experience in customer service or healthcare settings. Strong communication skills and conflict resolution abilities are essential.
Experience Required
Minimum 2 year(s)
Patient Transport Aide at Roswell Park Comprehensive Cancer Center
Roswell, New Mexico, United States - Full Time
Skills Needed
Patient Care, Hospital Experience, Patient Transport, Assistance, Medical Records, Supplies, Medications, Blood Products, Escorting Patients
Specialization
A high school diploma or High School Equivalency diploma is required. Preferred candidates will have patient care experience, hospital experience, and previous patient transport experience.
PATIENT ACCOUNTS CLERK at Jamestown Regional Medical Center
Jamestown, North Dakota, United States - Full Time
Skills Needed
Accounts Receivable, Billing Accuracy, Insurance Claims, Patient Interaction, Data Entry, Organizational Skills, Communication Skills, Computer Knowledge, Bank Reconciliations, Special Billings, Provider Enrollment, Insurance Verification, Training, Problem Solving, Attention To Detail, Customer Service
Specialization
A high school level education is preferred along with one year of clerical experience and computer knowledge. Strong analytical ability and effective communication skills are essential for this role.
PATIENT ACCESS MANAGER at Horizon Health
Paris, Illinois, United States - Full Time
Skills Needed
Management, Customer Service, Data Entry, Word Processing, Office Procedures, Supervision, Communication, Problem Solving, Scheduling, Training, Policy Administration, Team Leadership, Interpersonal Skills, Organizational Skills, Performance Evaluation, Resource Management
Specialization
Candidates must have a high school diploma and 3-5 years of management experience, preferably in hospital and clinic registration processes. Strong communication and interpersonal skills are essential for dealing with staff, patients, and visitors.
Experience Required
Minimum 5 year(s)
Patient Access Manager at Bethany for Children & Families
Clinton, Iowa, United States - Full Time
Skills Needed
Leadership, Organization, Customer Service, Communication, Interpersonal Skills, Attention To Detail, Problem Solving, Technology Proficiency, Ehr Systems, Scheduling, Registration, Insurance Billing, Compliance, Financial Accountability, Team Management, Collaboration, Continuous Improvement
Specialization
A high school diploma or GED is required, with post-secondary education preferred. Candidates should have prior supervisory experience and knowledge of medical office operations, particularly in mental or behavioral health settings.
Experience Required
Minimum 2 year(s)
Patient Reach Marketer at Össur
Orlando, Florida, United States - Full Time
Skills Needed
Communication Skills, Organizational Skills, Team Oriented, Empathy, Customer Service, Community Relations, Advocacy, B2c Marketing, Crm Software, Microsoft Office Suite, Social Media Management, Market Intelligence, Relationship Building, Event Coordination, Training, Budget Management
Specialization
Candidates should have a bachelor's degree in a relevant field and 4-6+ years of experience in customer service or advocacy roles, preferably in healthcare. Strong communication skills and the ability to manage multiple projects are essential.
Experience Required
Minimum 5 year(s)
Patient Access Rep, FT at Unity Health
Searcy, Arkansas, United States - Full Time
Skills Needed
Customer Service, Insurance Verification, Registration, Clerical Skills, Communication Skills, Detail Orientation, Team Collaboration, Empathy, Deductive Reasoning, Computer Proficiency, Cashiering, Financial Requirements, Patient Interaction, Problem Solving, Manual Dexterity, Time Management
Specialization
Candidates must be high school graduates or equivalent, with medical terminology preferred. They should be able to type 25-30 words per minute and have previous experience in hospital admissions or a physician’s office preferred.
Patient Services Clerk at Infirmary Health
Mobile, Alabama, United States - Full Time
Skills Needed
Verbal Communication, Written Communication, General Computer Skills, Clerical Duties, Administrative Duties, Customer Satisfaction, Department Operations, Clinic Operations
Specialization
High School or GED equivalent is required. Good verbal and written communication skills along with general computer skills are necessary.
Manager Patient Access at Novant Health
Charlotte, NC 28204, USA - Full Time
Skills Needed
Decision Making, Management Skills, Scheduling, Delegation, Team Building, Communication Skills, Travel, Conflict Management
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Manager Unit Inpatient at Kaiser Permanente
Wailuku, HI 96793, USA - Full Time
Skills Needed
Word Processing, Customer Service, Systems Thinking, Database, Acute Care, Decision Making, Conflict Resolution, Oral Communication, Life Support, Travel, Team Building, Teamwork
Specialization
Nursing or rn license with three (3 years nursing management experience
Qualification
Graduate
Patient Representative at Webster County Community Hospital
Red Cloud, Nebraska, United States - Full Time
Skills Needed
Patient Interaction, Appointment Scheduling, Call Routing, Conflict Resolution, Patient Information Management, Insurance Verification, Hipaa Compliance, Cash Handling, Multi Line Telephone Operation, Document Scanning, Professionalism, Team Collaboration, Communication Skills, Organizational Skills, Attention To Detail, Customer Service
Specialization
Candidates must demonstrate professionalism, dependability, and a commitment to quality care. They should maintain confidentiality and work well with others in a team environment.
Inpatient Review Nurse at Health Plan of San Mateo
, California, United States - Full Time
Skills Needed
Clinical Guidelines, Communication Skills, Customer Service, Problem Solving, Decision Making, Case Management, Managed Care Processes, Healthcare Regulations, Community Resources, Microsoft Office Suite, Teamwork, Adaptability, Documentation, Care Coordination, Utilization Management
Specialization
Candidates should have an associate or bachelor’s degree in nursing and at least two years of clinical nursing experience. Advanced knowledge of case management principles and managed care processes is also required.
Experience Required
Minimum 2 year(s)
Patient Access Clerk I at Ross Memorial Hospital
Lindsay, ON K9V 4M8, Canada - Full Time
Skills Needed
Management Skills, Microsoft Office, Customer Service Skills, Professional Manner
Qualification
Diploma
Outpatient Staff Nurse at Berkshire Health Limited
Reading, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Patient Assistance Rep at CVS Health
Goiânia, Goiás, Brazil - Full Time
Skills Needed
Patient Assistance, Insurance Verification, Medical Records Management, Patient Communication, Team Collaboration, Coaching, Customer Service, Financial Information Collection, Scheduling, Healthcare Provider Support, Accommodations Coordination, Paperwork Assistance, Problem Solving, Attention To Detail, Time Management, Interpersonal Skills
Specialization
A high school diploma or equivalent is required. The role involves interacting with patients and coordinating various services, making experience in customer service beneficial.
Patient Relations Rep. at Saint Barnabas Medical Center
New York, New York, United States - Full Time
Skills Needed
Conflict Resolution, Interpersonal Communication Skills, Medical Terminology, Bilingual In Spanish/English
Specialization
Candidates must have a high school diploma or equivalency and 1 to 2 years of experience in a hospital or medical setting. Knowledge of conflict resolution and basic medical terminology is also required.
Pharmacist - Inpatient at Ascension
, Florida, United States - Full Time
Skills Needed
Medication Management, Drug Information, Patient Counseling, Formulary Alternatives, Medication Compounding, Clinical Communication, Pharmacy Operations, Preceptorship, Drug Problem Resolution, Technical Oversight
Specialization
A licensed pharmacist credentialed from the Florida Board of Pharmacy is required prior to hire. A bachelor's or advanced degree in Pharmacy is also mandatory.
Patient Access Manager at Huron
Chicago, Illinois, United States - Full Time
Skills Needed
Organization Skills, Planning Skills, Analytical Skills, Critical Thinking, Communication Skills, Team Leadership, Performance Management, Patient Financial Services, Healthcare Operations, Budget Management, Policy Implementation, Process Improvement, Conflict Resolution, Talent Development, Coaching, Mentoring
Specialization
Candidates must have a bachelor's degree and at least 5 years of healthcare operations experience, with direct supervisory experience required. Strong analytical, communication, and leadership skills are essential for this role.
Experience Required
Minimum 5 year(s)
Inpatient Review Nurse at Health Plan of San Mateo
, California, United States - Full Time
Skills Needed
Clinical Guidelines, Communication Skills, Customer Service, Problem Solving, Decision Making, Case Management Principles, Managed Care Processes, Healthcare Regulations, Community Resources, Microsoft Office Suite, Teamwork, Adaptability, Documentation, Care Coordination, Utilization Management, Discharge Planning
Specialization
Candidates should have an associate or bachelor's degree in nursing and at least two years of clinical nursing experience. Advanced knowledge of case management and managed care processes is essential, along with strong communication and problem-solving skills.
Experience Required
Minimum 2 year(s)
Patient Representative at Women's Health Arizona
Scottsdale, Arizona, United States - Full Time
Skills Needed
Excellent Interpersonal Skills, Communication Skills, Organizational Skills, Multitasking Abilities, Discretion, Electronic Health Records Proficiency, Office Software Proficiency, Compassionate Attitude, Customer Service Orientation
Specialization
Candidates should have a high school diploma or equivalent, with additional healthcare-related certifications being a plus. Excellent communication skills and the ability to handle sensitive information with discretion are essential.
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