Location: Roma, Italy
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
Roma hosts the commercial offices to be close to Costumer and Public Administration.

KNOWLEDGE

International sales administration and logistics (Letter of Credit, Payment Terms, Customs Rules…)
System Tools : IT Literate (Microsoft Pack Office, …)
ERP knowledge is a plus

SKILLS

Customer oriented and availability
Good organization skills
Self-initiatives
Stress resistant
Team player
Good at interpersonal-& intercultural communication
English (oral and written) and another language, according to the covered area

EDUCATION, QUALIFICATIONS, AND SPECIAL TRAINING

College Education and above.

OVERALL PURPOSE OF THE JOB / RESPONSIBILITIES

Develop close and confident relationship with Customers to satisfy their needs. Manage communication and relation with the Customer.
Take total ownership on Customers’ Purchase Orders (PO) from their date of receipt to their delivery and invoicing.
Co-ordinate the order treatment with appropriate Account Managers, Technical Consultants, Sales Operations, Planning department and Logistics.
Is responsible for Customers’ satisfaction and Service Excellence in terms of order treatment & follow-up from Customers’ point of view.

TASKS

Act as main interface with Customers, Account Managers and Technical Consultants during customer’s purchase order treatment.
Is fully responsible for order management once PO is in.
Validate customers’ Purchase Orders, according to “Thales Customer’s Purchase Order Review” process ref. WGSCH30005
Translate customers’ Purchase Orders in Thales order entry systems to allow treatment by Planning dept.
Plan the Sales Orders shipment date with the Manufacturing site as per Customer’s requested delivery date
Acknowledge Customer’s Purchase Order within 48 hours from its date of receipt
Coordinate Customers’ executable for Sales Order production (artwork validation, specific payment conditions, input files…)
Relay information to/from Customers versus Planning dept.
Follow up the Sales Orders until their shipment and invoicing, in a proactive mode
Is in charge of Customers’ complaints registration and follow up
Contribute to the short-term billing forecast exercise in volume and to its achievements
Ensure that Customers’ Purchase Orders are entered into the backlog, in an accurate and timely matter
Is responsible for updating the ERP order entry with any change linked to current Sales Orders to insure backlog report accuracy
Send the agreed reports to Customers
Attend some Customers’ meetings, assist Customers when visiting Thales facilities
Is responsible for managing Return of Material as per Thales Customer’s complaint management process ref. WG.QUA.3.0006
Follow Risk Order procedure ref WGSCH30003, when necessary
Inform Sales Operations on the receipt of non-forecasted Customers’ PO
Select the supitem in the Sales Order according to the data given by the Supply Chain
Is responsible for recording Customer’s file as per internal Customer Order File Checklist” ref.WGSCH30004