MCR Property Group is a successful, young, dynamic group with a portfolio of assets across the UK. We are looking to recruit a Centre Receptionist based at our Offices in the heart of Solihul.
As a Centre Receptionist, you will be the face of the building and will provide a friendly, welcome, personable and professional service as well as undertaking a wide range of administration duties.
Previous customer service or reception experience as well as good computer literacy are essential to be successful in this role. If you have an eye for detail, are well-organised/methodical, work well under pressure and have a positive attitude - our working environment will be what you are looking for!

• Control/monitor and use Access Systems (full training given)
• Open and close building (full training given)
• Control Key Access
• Welcoming visitors and contractors to the building – controlling signing in
• Ensure contractors have correct RAMS and issue Permits to work when necessary (full training given)
• Respond to and take ownership of email requests and manage reception email account - escalate to manager if necessary
• Respond and take ownership to all client/visitor requests - escalate to manager if necessary
• Keep all client data up to date (Contact, Fire Marshall List, Telephone Directory) and other occupational documents
• Keep internal directories up to date – MCR staff, clients, suppliers etc.
• Own and add to Maintenance Log
• Spot and report H&S concerns raising alarm when necessary
• Assist with Weekly Fire Alarm testing and take lead in manager’s absence
• Assist with planned and unplanned evacuations and take lead in manager’s absence
• Sort all incoming post including forwarding post, returning unwanted post
• Manage conference diary – booking meetings, viewings etc.
• Prepare conference charges
• Assist with procuring quotes
• Assist with preparing Purchase Orders
• Assist with debt collection
• Receive deliveries, record on delivery log, notify clients
• Prepare move-in documents for new clients
• Building security/H&S building walk around - daily
• Liaise/instruct with contract cleaners (within parameter of contract)
• Attend and contribute to team meetings
• Train any new/temporary staff when necessary
• Ensure clean, tidy and welcome reception area
• Virtual Office call handling