JOB DESCRIPTION:

As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we’re home to a range of brands across many areas of our industry. We’re investing in today’s energy system and helping build out tomorrow’s. So while we’re still in oil and gas, over the next decade we’ll become a different kind of energy company. We’re decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too – working across our industry to improve people’s lives.
At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life.

SKILLS:

Channel Management, Customer promise execution, Customer Segmentation, Customer Service Design, Delivers an effortless customer experience, Demand Management, Digital fluency, Internal alignment, Negotiating value, Offer and product knowledge, Operational pricing, Sales forecasting/demand planning, Sector, market, customer and competitor understanding, Using insights dashboards

Supporting sale leadership with evaluation of customer-related value creation opportunities
Assess attractiveness and fit of existing customers, prospects and opportunities with market objectives. Share and hand over information / leads to sales for implementation/actioning.
Support the sales forecasting process working closely with operations advisors and account managers
Drive the sales team to update, adjust and prioritise entries within the prospecting pipeline register through transparency and reporting of prospecting important metrics helping AMs achieve sales and prospecting goals in-line with the area sales and prospecting conversion targets as set in Lubricants Business Management (LBM) process
Review state of account plans/joint business plans across the direct and indirect channels ensuring that plans are in place and up to date. Support AMs by making visible performance vs these plans to ensure proactive measures and appropriate resource allocation.
Coordinate between sales team and Finance, Business & Technology (FBT) team for customer / vessel on-boarding and changes
Be the custodian of the customer contracting process to new contracts as well as review and tracking of existing contracts. Support the sales team by providing fully prepared contracts to support customer conversations.
Prepare product and services offers to customers in cooperation with Account Managers, Technical Services and Pricing to ensure that offers made are aligned with the offer strategy and that any exceptional offers are fully engaged with and supported through the exceptions management process to secure product availability and timely set-up.
Meeting with AMs’ customers, prospects; covering for AMs’ during periods of leave