Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

JOB SUMMARY:

We are seeking an experienced and passionate Senior Customer Success Manager to join our dynamic team. In this role, you will be responsible for driving customer success, ensuring high levels of customer satisfaction, and fostering long-term relationships with our valued clients. The ideal candidate will be a proactive leader with excellent communication skills, a strategic mindset, and a proven track record in managing customer success initiatives.

QUALIFICATIONS:

• Bachelor’s degree in business, Marketing, or a related field; MBA is a plus.
• Proven experience (5+ years) in a customer success, account management, or related role, preferably in the cyber industry.
• Demonstrated success in managing large, complex customer accounts and driving customer satisfaction and retention.
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders.
• Excellent problem-solving skills and a proactive approach to customer success.
• Familiarity with customer success software and CRM systems (e.g., Salesforce, Planhat, etc.).
• Ability to analyze data and use insights to drive customer success strategies.

SKILLS AND COMPETENCIES:

• Customer-focused mindset with a passion for delivering exceptional service.
• Strategic thinker with the ability to develop and execute customer success plans.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Adaptable and capable of thriving in a fast-paced, dynamic environment.
• Strong leadership qualities and the ability to mentor and develop junior team members.
  

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At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now