COMPANY OVERVIEW

At Peak RSG Services, we’re an independent restoration company serving major Canadian markets. We excel in providing unsurpassed emergency response, restoration, and reconstruction services tailored for the insurance industry. Backed by industry-leading claims management technology, a team of dedicated project managers and coordinators, we take pride in fostering a culture of support and empowerment for our talented individuals. With a relentless focus on timely project completion, bolstered by our top-notch installers and unwavering dedication to customer-first service, we ensure unparalleled satisfaction every step of the way.
We live by our mission: Our mission is to serve and delight you from the moment we receive your claim to the finishing touches of your home.
Peak RSG Services is part of The Peak Group of Companies – proud recipient of the HRD Best Place to Work Award in 2023, 2024 and 2025. Our greatest strength is our people, a team of remarkably talented, supportive and passionate people. We are a place where innovation is encouraged, talent and teamwork are celebrated, and results and success are rewarded.

POSITION OVERVIEW

We’re experiencing exciting growth and are looking for a motivated Administrative Assistant to join our dynamic team! This hybrid position requires working in our Richmond BC, office Monday through Thursday, with the option to work remotely on Fridays.
In this fast-paced role, you’ll play a crucial part in keeping our operations running smoothly by providing administrative support for insurance restoration projects, acting as the main point of contact for stakeholders and manage project details, to ensure efficient workflow from start to finish.
The ideal candidate is highly organized, thrives in a team environment, and has a sharp eye for detail—especially when working with large amounts of volume. If you’re excited by the opportunity to contribute to a growing company and make a real impact, we’d love to hear from you!

Qualifications:

• Minimum post-secondary degree or equivalent (or equivalent work experience).
• 1-2 years of experience working in providing customer services over the phone.
• Previous experience with XactAnalysis and CRM systems is preferred.
• Strong proficiency in data management and Microsoft Excel. Comfortable using computer software and database systems.
• Excellent organizational and time-management abilities to handle multiple tasks efficiently.
• Excellent attention to detail and accuracy.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team

• Be the main contact for policyholders and insurance adjusters, providing updates and support throughout the project via phone and software.
• Respond to all inquiries, coordinate site visits and work schedules.
• Dispatch work orders, process payments, and track claim financials accurately for multiple projects.
• Perform other assigned administrative tasks as required.

Qualifications:

• Minimum post-secondary degree or equivalent (or equivalent work experience).
• 1-2 years of experience working in providing customer services over the phone.
• Previous experience with XactAnalysis and CRM systems is preferred.
• Strong proficiency in data management and Microsoft Excel. Comfortable using computer software and database systems.
• Excellent organizational and time-management abilities to handle multiple tasks efficiently.
• Excellent attention to detail and accuracy.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Compensation: $45,000 - $55,000 per year
Job Types: Full-time, Permanent
Pay: $45,000.00-$55,000.00 per year

Benefits:

• Dental care
• Extended health care
• Paid time off

Application question(s):

• How many years of experience do you have in providing customer services over the phone?
• How many years of experience do you have handling large volumes of phone calls?
• How many years of experience do you have handling schedule changes or coordinating schedules?
• Are you able to reliably commute to the office in Richmond, BC?

Work Location: Hybrid remote in Richmond, BC V7A 5E