Job Description

Roles & Responsibilities

Job Title: ICT Support Engineer

Location: Abu Dhabi, UAE (Onsite)

Employment Type: 3 Months Contract – Extendable

Notice Period: Immediate

Requirement: Candidates must have their own Visa, Worked in Education Sector, Presently in UAE

We are looking for a hands-on ICT Support Engineer to join our ICT team and provide reliable technical support across our school’s infrastructure, users, classrooms, and digital learning environment.

Key Responsibilities

• Provide 1st & 2nd line IT support to staff and students
• Support Windows endpoints, hardware, software, printers and classroom AV
• Assist with Windows Server, Hyper-V and Veeam backup environments
• Support Microsoft 365, Entra ID and Intune
• Assist with networking, Wi-Fi, security and endpoint protection
• Manage service desk tickets, preventive maintenance and IT assets
• Support ICT projects, vendors and infrastructure upgrades
• Maintain accurate IT documentation and follow security procedures

Desired Candidate Profile

• 2–3+ years of hands-on IT support experience
• School/education IT experience preferred
• Diploma/Bachelor’s degree in IT, Computer Science or related field
• Knowledge of Windows, networking, Microsoft 365 and IT support
• Experience with classroom technology/AV is an advantage
• Strong troubleshooting, communication and customer-service skills
• Ability to support planned after-hours/weekend ICT activities when required