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Retail Business Director (Chief of Staff to President, Retail) at Pilot Company
Knoxville, Tennessee, United States - Full Time
Skills Needed
Strategic Planning, Program Management, Root Cause Analysis, Cross Functional Collaboration, Kpi Tracking, Governance, Stakeholder Management, Structured Thinking, Data Driven Decision Making, Project Management, Influence, Discretion, Judgment, Relationship Building, Prioritization
Specialization
Candidates must possess a minimum of five years of business experience, including prior roles in both strategic and tactical operations, along with demonstrated leadership ability through influence. An MBA or equivalent is required, and prior experience in the retail industry is strongly preferred.
Experience Required
Minimum 5 year(s)
Cashier at Pilot Company
Winona, Mississippi, United States - Full Time
Skills Needed
Guest Service, Team Building, Customer Service, Inventory Maintenance, Cash Register Operation, Teamwork, Computer Use, Telephone Use, Flexible Scheduling
Specialization
Candidates must possess incredible guest service skills and the ability to maintain a guest-focused culture, along with the capability to complete accurate sales transactions. Required technical abilities include using computers, telephones, and other necessary equipment, as well as working effectively as part of a team.
Taco Bell Cashier at Pilot Company
Findlay, Ohio, United States - Full Time
Skills Needed
Guest Service Skills, Sales Transactions, Food Management, Taco Bell Processes, Teamwork
Specialization
Incredible guest service skills and the ability to maintain a guest-focused culture are required. Candidates should also be able to manage food safely and work as part of a team.
Wendy's Cashier at Pilot Company
Niota, Tennessee, United States - Full Time
Skills Needed
Guest Service Skills, Sales Transactions, Food Management, Wendy's Processes, Teamwork, Inventory Management, Cash Register Operation, Cleanliness
Specialization
Incredible guest service skills and the ability to maintain a guest-focused culture are required. Candidates should also be able to manage food safely and cleanly, and work as part of a team.
Subway Cashier at Pilot Company
Fort Stockton, Texas, United States - Full Time
Skills Needed
Guest Service Skills, Sales Transactions, Food Management, Subway Processes, Teamwork, Inventory Management, Cash Register Operation, Cleanliness
Specialization
Incredible guest service skills and the ability to maintain a guest-focused culture are required. Candidates should also be able to manage food safely and maintain Subway processes and policies.
Subway Sandwich Artist at Pilot Company
Savannah, Georgia, United States - Full Time
Skills Needed
Guest Service Skills, Sales Transactions, Food Management, Food Preparation, Subway Processes, Teamwork
Specialization
Candidates must possess incredible guest service skills and the ability to manage food safely. Experience in a similar position is preferred, along with the ability to work a flexible schedule.
Deli Production Team Member at Pilot Company
Canton, Ohio, United States - Full Time
Skills Needed
Team Building, Customer Service, Food Preparation, Food Safety, Organization, Communication, Flexibility, Motivation
Specialization
Candidates should be highly motivated self-starters with the ability to work as part of a team. They must be able to lift 50 pounds and work a flexible schedule, including nights, weekends, and holidays.
Janitorial Maintenance at Pilot Company
Highland, Indiana, United States - Full Time
Skills Needed
Teamwork, Customer Service, Cleaning, Maintenance, Problem Solving, Time Management
Specialization
Candidates should be highly motivated self-starters with the ability to work as part of a team. They must also be able to lift 50 pounds and work a flexible schedule, including nights, weekends, and holidays.
Janitorial Maintenance at Pilot Company
Wells, Nevada, United States - Full Time
Skills Needed
Janitorial Maintenance, Facility Cleaning, General Repair, Customer Service, Teamwork, Physical Stamina, Time Management, Industrial Equipment Operation
Specialization
Candidates must be highly motivated self-starters capable of lifting 50 pounds and standing for long periods. The role requires the ability to work a flexible schedule including nights, weekends, and holidays.
Cashier at Pilot Company
Lake Station, Indiana, United States - Full Time
Skills Needed
Guest Service, Team Building, Customer Service, Inventory Maintenance, Cash Register Operation, Cleanliness Maintenance, Accurate Sales Transactions, Computer Use, Telephone Use, Teamwork, Flexible Scheduling
Specialization
Candidates must possess incredible guest service skills and the ability to maintain a guest-focused culture, along with the capability to complete accurate sales transactions. Required technical abilities include using computers, telephones, and other necessary equipment, as well as the ability to work effectively as part of a team.
Janitorial Maintenance at Pilot Company
Georgetown, Kentucky, United States - Full Time
Skills Needed
Team Building, Customer Service, Maintenance, Cleaning, Repair, Lifting, Standing, Walking, Flexible Schedule, Self Starters
Specialization
Candidates must be highly motivated self-starters capable of working effectively as part of a team, with the physical ability to lift 50 pounds and walk or stand for most of the day. A flexible schedule covering nights, days, weekends, and holidays is required.
Arby's Team Member at Pilot Company
Council Bluffs, Iowa, United States - Full Time
Skills Needed
Guest Service Skills, Sales Transactions, Food Management, Food Preparation, Teamwork, Inventory Management, Cash Register Operation, Cleanliness, Customer Focus, Flexibility
Specialization
Candidates must have incredible guest service skills and the ability to maintain a guest-focused culture. Experience in a similar position and the ability to work a flexible schedule are preferred.
Deli Production Team Member at Pilot Company
Tuscaloosa, Alabama, United States - Full Time
Skills Needed
Team Building, Customer Service, Food Preparation, Stocking, Cleaning, Organization, Following Process Cards, Lifting, Standing, Walking, Flexible Scheduling, Self Starter, Teamwork
Specialization
Candidates must be highly motivated self-starters capable of working effectively as part of a team, with the physical ability to lift 50 pounds and stand or walk for most of the day. A flexible schedule covering nights, days, weekends, and holidays is required.
Cashier at Pilot Company
West Wendover, Nevada, United States - Full Time
Skills Needed
Guest Service, Team Building, Customer Service, Inventory Maintenance, Cash Register Operation, Cleanliness Maintenance, Teamwork, Computer Use, Telephone Use, Flexible Scheduling
Specialization
Candidates must possess incredible guest service skills and the ability to maintain a guest-focused culture, along with the capability to complete accurate sales transactions. Required technical abilities include using computers, telephones, and other necessary equipment, as well as the ability to work effectively as part of a team.
Subway Cashier at Pilot Company
Alexandria, Minnesota, United States - Full Time
Skills Needed
Guest Service, Team Building, Inventory Management, Cash Register Operation, Food Preparation, Cleanliness Maintenance, Teamwork, Computer Use, Telephone Use, Adherence To Policy
Specialization
Candidates must possess incredible guest service skills and the ability to maintain a guest-focused culture, along with the capability to complete accurate sales transactions and safely manage food preparation. The role also requires the ability to adhere to Subway processes and utilize basic equipment like computers and telephones.
Janitorial Maintenance at Pilot Company
Temple, Georgia, United States - Full Time
Skills Needed
Team Building, Customer Service, Janitorial Maintenance, Store Cleanliness, Shower Cleaning, Restroom Cleaning, Facility Repair, Trash Removal, Guest Service, Self Starters, Teamwork, Lifting Fifty Pounds, Standing, Flexible Schedule
Specialization
Candidates must be highly motivated self-starters who can work effectively as part of a team. Essential physical requirements include the ability to lift 50 pounds and walk or stand for most of the day, along with the flexibility to work nights, days, weekends, and holidays.
Deli Production Team Member at Pilot Company
Rochester, Indiana, United States - Full Time
Skills Needed
Team Building, Customer Service, Food Preparation, Stocking, Cleaning, Organization, Following Process Cards, Lifting, Standing, Walking, Flexible Scheduling, Food Safety Knowledge
Specialization
Candidates must be highly motivated self-starters capable of working effectively as part of a team, with the physical ability to lift 50 pounds and stand or walk for most of the day. A flexible schedule covering nights, days, weekends, and holidays is required, though prior experience and food safety knowledge are preferred.
Janitorial Maintenance at Pilot Company
White Pine, Tennessee, United States - Full Time
Skills Needed
Team Building, Customer Service, Guest Service, Maintenance, Cleaning, Repair, Lifting, Standing, Walking, Flexible Schedule, Self Starters, Teamwork, Industrial Equipment Knowledge
Specialization
Candidates must be highly motivated self-starters capable of working effectively as part of a team. Essential physical requirements include the ability to lift 50 pounds and walk or stand for most of the day, along with flexibility to work nights, days, weekends, and holidays.
Deli Production Team Member at Pilot Company
Brinkley, Arkansas, United States - Full Time
Skills Needed
Team Building, Customer Service, Food Preparation, Food Safety, Organization, Communication, Motivation, Flexibility
Specialization
Candidates should be highly motivated self-starters with the ability to work as part of a team. They must be able to lift 50 pounds and work a flexible schedule, including nights, weekends, and holidays.
Food Services Leader at Pilot Company
London, Ohio, United States - Full Time
Skills Needed
Customer Service, Supervision, Restaurant Operations, Self Motivated, Teamwork, Calculator Proficiency, Computer Proficiency, Quality Assurance
Specialization
Candidates must possess previous experience or working knowledge of restaurant operations and demonstrate incredible customer service skills to maintain a customer-focused culture. Applicants must also be proficient with basic equipment and able to work a flexible schedule including nights, days, weekends, and holidays.
Retail Business Director (Chief of Staff to President, Retail) at Pilot Company
Knoxville, Tennessee, United States -
Full Time


Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Strategic Planning, Program Management, Root Cause Analysis, Cross-Functional Collaboration, KPI Tracking, Governance, Stakeholder Management, Structured Thinking, Data-Driven Decision Making, Project Management, Influence, Discretion, Judgment, Relationship Building, Prioritization

Industry

Retail

Description
Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Job Description Retail, Strategic Planning and Operations | Business Director Position Summary The Chief of Staff to the President, Retail serves as a strategic advisor, integrator, and execution partner to ensure alignment, momentum, and impact across the Retail organization. This role drives clarity, prioritization, and cross-functional collaboration, enabling the President, Retail to focus on the most critical decisions and initiatives. Operating with high influence, the Chief of Staff leads through relationships, structured thinking, and disciplined program management. Key Responsibilities Strategic Planning & Initiative Leadership Act as a strategic partner for the president of retail related to targeted initiatives and help set direction for the retail leadership team. Facilitate the development of strategic priorities, long-range planning, and the Retail organization’s agenda for key initiatives. Track and report on Retail KPIs, partnering with business owners to ensure execution on special projects that drive performance. Review, assess, and evaluate key areas of the retail business by conducting root cause analysis of issues, finding solutions, and implementing efficient changes needed to drive results across teams. Execution & Project Facilitation Establish governance, common processes, tools, metrics and resources needed to successfully execute against retail KPIs. Advise, organize, and facilitate execution of critical projects, ensuring they deliver measurable impact. Stay closely connected to Retail initiatives, proactively identifying roadblocks, driving solutions, and flagging risks or slippage to the President, Retail. Coordinate with adjacent functional leaders to strengthen cross-functional alignment and drive shared outcomes. Leadership Support & Organizational Alignment Represent the president, retail in key meetings as needed, ensuring continuity of leadership presence and decision-making. Support overall administration of the president’s calendar, ensuring prioritization, preparedness, and anticipation of needs. Serve as a connector and influencer across the retail organization, convening stakeholders and shaping perspectives to align with retail goals Qualifications Key Attributes & Competencies Systematic Thinker: Able to break down complexity, build structure, and drive clarity across ambiguous or evolving priorities. Data-Driven: Leverages analytics and insights to inform recommendations, measure impact, and guide decision-making. Strong Project Management: Highly organized, disciplined, and adept at moving multiple initiatives forward simultaneously. Organizational Influence: Leads through credibility, communication, and relationship-building—without authority or direct reports. Trust & Confidence Builder: Earns the confidence of senior leaders and partners through integrity, judgment, discretion, and dependable follow-through. Additional Requirements Minimum of five years of business experience Experience in both strategic and tactical operational roles Prior leadership experience and a demonstrated ability to lead via influence MBA or equivalent Prior experience in the retail industry strongly preferred Prior chief of staff experience preferred Additional Information This position is based in Knoxville, TN and is an onsite role. Relocation assistance may be provided for the selected candidate. This position requires candidates to be legally authorized to work in the United States without employer sponsorship. Position Category: Talent Management (HR-TM)
Responsibilities
This role acts as a strategic advisor and execution partner to the President of Retail, driving clarity, prioritization, and cross-functional alignment across the organization. Key duties include facilitating strategic planning, tracking KPIs, conducting root cause analysis, and ensuring the successful execution of critical projects.
Retail Business Director (Chief of Staff to President, Retail) at Pilot Company
Knoxville, Tennessee, United States - Full Time
Skills Needed
Strategic Planning, Program Management, Root Cause Analysis, Cross Functional Collaboration, Kpi Tracking, Governance, Stakeholder Management, Structured Thinking, Data Driven Decision Making, Project Management, Influence, Discretion, Judgment, Relationship Building, Prioritization
Specialization
Candidates must possess a minimum of five years of business experience, including prior roles in both strategic and tactical operations, along with demonstrated leadership ability through influence. An MBA or equivalent is required, and prior experience in the retail industry is strongly preferred.
Experience Required
Minimum 5 year(s)
Cashier at Pilot Company
Winona, Mississippi, United States - Full Time
Skills Needed
Guest Service, Team Building, Customer Service, Inventory Maintenance, Cash Register Operation, Teamwork, Computer Use, Telephone Use, Flexible Scheduling
Specialization
Candidates must possess incredible guest service skills and the ability to maintain a guest-focused culture, along with the capability to complete accurate sales transactions. Required technical abilities include using computers, telephones, and other necessary equipment, as well as working effectively as part of a team.
Taco Bell Cashier at Pilot Company
Findlay, Ohio, United States - Full Time
Skills Needed
Guest Service Skills, Sales Transactions, Food Management, Taco Bell Processes, Teamwork
Specialization
Incredible guest service skills and the ability to maintain a guest-focused culture are required. Candidates should also be able to manage food safely and work as part of a team.
Wendy's Cashier at Pilot Company
Niota, Tennessee, United States - Full Time
Skills Needed
Guest Service Skills, Sales Transactions, Food Management, Wendy's Processes, Teamwork, Inventory Management, Cash Register Operation, Cleanliness
Specialization
Incredible guest service skills and the ability to maintain a guest-focused culture are required. Candidates should also be able to manage food safely and cleanly, and work as part of a team.
Subway Cashier at Pilot Company
Fort Stockton, Texas, United States - Full Time
Skills Needed
Guest Service Skills, Sales Transactions, Food Management, Subway Processes, Teamwork, Inventory Management, Cash Register Operation, Cleanliness
Specialization
Incredible guest service skills and the ability to maintain a guest-focused culture are required. Candidates should also be able to manage food safely and maintain Subway processes and policies.
Subway Sandwich Artist at Pilot Company
Savannah, Georgia, United States - Full Time
Skills Needed
Guest Service Skills, Sales Transactions, Food Management, Food Preparation, Subway Processes, Teamwork
Specialization
Candidates must possess incredible guest service skills and the ability to manage food safely. Experience in a similar position is preferred, along with the ability to work a flexible schedule.
Deli Production Team Member at Pilot Company
Canton, Ohio, United States - Full Time
Skills Needed
Team Building, Customer Service, Food Preparation, Food Safety, Organization, Communication, Flexibility, Motivation
Specialization
Candidates should be highly motivated self-starters with the ability to work as part of a team. They must be able to lift 50 pounds and work a flexible schedule, including nights, weekends, and holidays.
Janitorial Maintenance at Pilot Company
Highland, Indiana, United States - Full Time
Skills Needed
Teamwork, Customer Service, Cleaning, Maintenance, Problem Solving, Time Management
Specialization
Candidates should be highly motivated self-starters with the ability to work as part of a team. They must also be able to lift 50 pounds and work a flexible schedule, including nights, weekends, and holidays.
Janitorial Maintenance at Pilot Company
Wells, Nevada, United States - Full Time
Skills Needed
Janitorial Maintenance, Facility Cleaning, General Repair, Customer Service, Teamwork, Physical Stamina, Time Management, Industrial Equipment Operation
Specialization
Candidates must be highly motivated self-starters capable of lifting 50 pounds and standing for long periods. The role requires the ability to work a flexible schedule including nights, weekends, and holidays.
Cashier at Pilot Company
Lake Station, Indiana, United States - Full Time
Skills Needed
Guest Service, Team Building, Customer Service, Inventory Maintenance, Cash Register Operation, Cleanliness Maintenance, Accurate Sales Transactions, Computer Use, Telephone Use, Teamwork, Flexible Scheduling
Specialization
Candidates must possess incredible guest service skills and the ability to maintain a guest-focused culture, along with the capability to complete accurate sales transactions. Required technical abilities include using computers, telephones, and other necessary equipment, as well as the ability to work effectively as part of a team.
Janitorial Maintenance at Pilot Company
Georgetown, Kentucky, United States - Full Time
Skills Needed
Team Building, Customer Service, Maintenance, Cleaning, Repair, Lifting, Standing, Walking, Flexible Schedule, Self Starters
Specialization
Candidates must be highly motivated self-starters capable of working effectively as part of a team, with the physical ability to lift 50 pounds and walk or stand for most of the day. A flexible schedule covering nights, days, weekends, and holidays is required.
Arby's Team Member at Pilot Company
Council Bluffs, Iowa, United States - Full Time
Skills Needed
Guest Service Skills, Sales Transactions, Food Management, Food Preparation, Teamwork, Inventory Management, Cash Register Operation, Cleanliness, Customer Focus, Flexibility
Specialization
Candidates must have incredible guest service skills and the ability to maintain a guest-focused culture. Experience in a similar position and the ability to work a flexible schedule are preferred.
Deli Production Team Member at Pilot Company
Tuscaloosa, Alabama, United States - Full Time
Skills Needed
Team Building, Customer Service, Food Preparation, Stocking, Cleaning, Organization, Following Process Cards, Lifting, Standing, Walking, Flexible Scheduling, Self Starter, Teamwork
Specialization
Candidates must be highly motivated self-starters capable of working effectively as part of a team, with the physical ability to lift 50 pounds and stand or walk for most of the day. A flexible schedule covering nights, days, weekends, and holidays is required.
Cashier at Pilot Company
West Wendover, Nevada, United States - Full Time
Skills Needed
Guest Service, Team Building, Customer Service, Inventory Maintenance, Cash Register Operation, Cleanliness Maintenance, Teamwork, Computer Use, Telephone Use, Flexible Scheduling
Specialization
Candidates must possess incredible guest service skills and the ability to maintain a guest-focused culture, along with the capability to complete accurate sales transactions. Required technical abilities include using computers, telephones, and other necessary equipment, as well as the ability to work effectively as part of a team.
Subway Cashier at Pilot Company
Alexandria, Minnesota, United States - Full Time
Skills Needed
Guest Service, Team Building, Inventory Management, Cash Register Operation, Food Preparation, Cleanliness Maintenance, Teamwork, Computer Use, Telephone Use, Adherence To Policy
Specialization
Candidates must possess incredible guest service skills and the ability to maintain a guest-focused culture, along with the capability to complete accurate sales transactions and safely manage food preparation. The role also requires the ability to adhere to Subway processes and utilize basic equipment like computers and telephones.
Janitorial Maintenance at Pilot Company
Temple, Georgia, United States - Full Time
Skills Needed
Team Building, Customer Service, Janitorial Maintenance, Store Cleanliness, Shower Cleaning, Restroom Cleaning, Facility Repair, Trash Removal, Guest Service, Self Starters, Teamwork, Lifting Fifty Pounds, Standing, Flexible Schedule
Specialization
Candidates must be highly motivated self-starters who can work effectively as part of a team. Essential physical requirements include the ability to lift 50 pounds and walk or stand for most of the day, along with the flexibility to work nights, days, weekends, and holidays.
Deli Production Team Member at Pilot Company
Rochester, Indiana, United States - Full Time
Skills Needed
Team Building, Customer Service, Food Preparation, Stocking, Cleaning, Organization, Following Process Cards, Lifting, Standing, Walking, Flexible Scheduling, Food Safety Knowledge
Specialization
Candidates must be highly motivated self-starters capable of working effectively as part of a team, with the physical ability to lift 50 pounds and stand or walk for most of the day. A flexible schedule covering nights, days, weekends, and holidays is required, though prior experience and food safety knowledge are preferred.
Janitorial Maintenance at Pilot Company
White Pine, Tennessee, United States - Full Time
Skills Needed
Team Building, Customer Service, Guest Service, Maintenance, Cleaning, Repair, Lifting, Standing, Walking, Flexible Schedule, Self Starters, Teamwork, Industrial Equipment Knowledge
Specialization
Candidates must be highly motivated self-starters capable of working effectively as part of a team. Essential physical requirements include the ability to lift 50 pounds and walk or stand for most of the day, along with flexibility to work nights, days, weekends, and holidays.
Deli Production Team Member at Pilot Company
Brinkley, Arkansas, United States - Full Time
Skills Needed
Team Building, Customer Service, Food Preparation, Food Safety, Organization, Communication, Motivation, Flexibility
Specialization
Candidates should be highly motivated self-starters with the ability to work as part of a team. They must be able to lift 50 pounds and work a flexible schedule, including nights, weekends, and holidays.
Food Services Leader at Pilot Company
London, Ohio, United States - Full Time
Skills Needed
Customer Service, Supervision, Restaurant Operations, Self Motivated, Teamwork, Calculator Proficiency, Computer Proficiency, Quality Assurance
Specialization
Candidates must possess previous experience or working knowledge of restaurant operations and demonstrate incredible customer service skills to maintain a customer-focused culture. Applicants must also be proficient with basic equipment and able to work a flexible schedule including nights, days, weekends, and holidays.
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