ROLE OVERVIEW:

To provide a professional and dedicated reception service, representing the customer as the first point of contact for all users of the building. An SIA licence will be required with this role due to the nature of the customer site.

WHAT YOU’LL DO:

• Meet & greet all building users and visitors in a warm, prompt, and professional manner.
• To always project a professional and positive image to both internal and external customers.
• Develop and maintain excellent relationships with all customers and end users.
• Handling queries and complaints via phone, email and general correspondence
• Understand customer core business offering.
• Maintaining safety and hygiene standards of the reception area
• To operate a clear desk policy and be responsible for general tidiness and housekeeping within the reception area, ensure the area and its amenities are well presented, clean and well always stocked.
• Maintain visitor records to ensure accurate management information is available on request, including number of visitors to the building, department, and host details.
• Ensure all visitors to the building are made aware of the security and evacuation procedures.
• To carry out as requested any other office duties, which are normal custom and practices.
• Ability to provide general information about the premises and surrounding areas, taxi booking, nearby public transport, car parking, restaurants etc.
• Managing security and telecommunications systems
• To comply with instructions relating to security and confidentiality.
• Handling of incoming & outgoing deliveries.