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Receptionist Jobs overseas

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Night Receptionist at Accor
London, England, United Kingdom - Full Time
Skills Needed
Night Auditor, Customer Service, Communication, Microsoft Office, Excel, Hotel Property Management System, Opera, Problem Solving, Teamwork, Attention To Detail, Time Management, Security Procedures, Complaint Handling, Maintenance Checks, Service Excellence, Professionalism
Specialization
Previous experience in a night auditor role within a hotel environment is required. Candidates should have strong communication skills and proficiency with Microsoft Office, particularly Excel.
Experience Required
Minimum 2 year(s)
Hotel Receptionist at BaxterStorey
Didcot, England, United Kingdom - Full Time
Skills Needed
Greeting, Professional Manner, Call Management, Organization, Visitor Assistance, Information Provision, Administrative Support, Mail Sorting, Courier Coordination, Office Supplies Management, Appointment Scheduling, Conference Room Management, Communication, Message Relay, Customer Service, Hospitality
Specialization
The ideal candidate should strive to exceed expectations in every interaction and possess a passion for genuine hospitality and impeccable service. While specific formal requirements are not detailed, the role demands someone who thrives on delivering extraordinary experiences and creating a collaborative atmosphere.
Phone Receptionist at Kendall Auto Group
Meridian, Idaho, United States - Full Time
Skills Needed
Customer Service, Verbal Communication, Written Communication, Computer Proficiency, Multi Line Phone System, Multitasking, Fast Paced Environment, Accurate Needs Determination, Positive Attitude, Driven
Specialization
Candidates must possess a positive attitude along with proficient verbal and written communication skills to accurately determine client needs. They should also be comfortable using a computer and multi-line phone system while multitasking in a fast-paced environment.
Clerk Receptionist at Goodwill Industries of the Columbia
Pasco, Washington, United States - Full Time
Skills Needed
Customer Service, Answering Phones, Routing Calls, Taking Messages, Mail Posting, Supply Ordering, Equipment Maintenance, Security Policies Adherence, Safety Procedures Adherence, Clerical Support, Intake Paperwork Facilitation, Appointment Scheduling, Bilingual English/Spanish, Detail Oriented, Computer Use, Confidentiality
Specialization
Candidates must be bilingual in English/Spanish, highly detail-oriented, possess intermediate computer skills, and be committed to confidentiality and hard work. Previous administrative office experience of three years is preferred, alongside a commitment to working in a drug-free environment and interacting positively with diverse populations.
Experience Required
Minimum 2 year(s)
Salon Receptionist at Servant
Galloway Township, New Jersey, United States - Full Time
Skills Needed
Customer Service, Appointment Scheduling, Communication, Cash Register Management, Inventory Management, Computer Skills, Organizational Skills, Attention To Detail, Interpersonal Skills, Problem Solving
Specialization
Candidates must have a high school diploma or equivalent and possess excellent communication and organizational skills. Prior salon experience is preferred, along with proficiency in scheduling software and basic computer tasks.
Hotel Receptionist at Accor
London, England, United Kingdom - Full Time
Skills Needed
Guest Service, Check In/Check Out, Financial Transactions, Reporting, Night Audit, Rate Quoting, Telephone Handling, Security Awareness, Maintenance Reporting, Team Collaboration, Micros Fidelio Opera, Team Leadership, Problem Solving, Positive Attitude, Hospitality Passion
Specialization
The ideal candidate must maintain a positive and friendly attitude, possess a passion for hospitality, and aim to leave guests with a memorable experience. While previous hotel experience is beneficial, eagerness to learn is prioritized over specific tenure, though experience with Micros Fidelio Opera is noted.
Hotel Receptionist at Accor
Cambridge, England, United Kingdom - Full Time
Skills Needed
Hospitality, Customer Service, Registration, Payment Processing, Reservation Management, Communication, Problem Solving, Attention To Detail, Adaptability, English Fluency
Specialization
Candidates should possess a friendly, guest-focused personality with a passion for hospitality, although prior experience is preferred but not mandatory. Essential requirements include the ability to work independently, strong communication skills, a problem-solving mindset, and availability to work weekdays and weekends.
Night Receptionist at Accor
London, England, United Kingdom - Full Time
Skills Needed
Front Office Operations, Customer Service, Time Management, Multi Tasking, Communication Skills, Problem Resolution, Operational Standards, Professionalism, Health And Safety Compliance, Computer Skills, Luxury Hospitality Standards, Team Collaboration
Specialization
Candidates should possess strong time management and technical skills, with a proven track record of delivering high-quality service in a luxury environment. A degree in Hospitality Management and experience with systems like OPERA PMS are considered highly desirable.
Experience Required
Minimum 2 year(s)
Receptionist (PRN) at Delmar Gardens of Chesterfield
Lenexa, Kansas, United States - Full Time
Skills Needed
Typing, Basic Computer Skills, Telephone Switchboard Skills, Communication Skills
Specialization
Candidates must possess strong communication skills and be consistently friendly and helpful when interacting with various stakeholders, including residents and staff. Essential technical requirements include the ability to type, basic computer proficiency, and experience with a telephone switchboard.
Night Receptionist at Grecotel
Rhodes, South Aegean, Greece - Full Time
Skills Needed
Guest Check In, Guest Check Out, Answering Questions, Key Creation, Paperwork Auditing, Credit Card Payments, Handling Guest Requests, Managing Reservations, Night Audits, Financial Transactions, Emergency Response, Communication Skills, Interpersonal Skills, Decision Making, Computer Systems Proficiency, Hotel Software Proficiency
Specialization
Prior experience as a Night Receptionist or in a customer service role is preferred, alongside excellent communication and interpersonal skills for effective guest interaction. Candidates must be able to work independently, make effective decisions during night shifts, and be proficient in using computer systems and hotel software.
Receptionist/Admin at United Insurance
Presque Isle, Maine, United States - Full Time
Skills Needed
Customer Service, Administrative Tasks, Quickbooks, Microsoft Office, Excel, Word, Powerpoint, Communication, Organization, Client Relationship Management, Multitasking, Self Motivation, Agent Licensing
Specialization
Candidates must possess a high school diploma or equivalent and obtain the appropriate agent licensing. Essential abilities include proficiency in Microsoft Office, excellent communication and organizational skills, and a positive, professional attitude.
Cover Receptionist at LAH Property Marketing
Tunbridge Wells, England, United Kingdom - Full Time
Skills Needed
Reception, Customer Service, Communication, Administration, Problem Solving, Building Management, Facilities Management, Security Awareness, Pc Literacy, Software Proficiency, Social Media Competence, Flexibility, Adaptability, Teamwork
Specialization
Requires a positive, flexible, and proactive individual with excellent customer service and communication skills. Must be PC literate and capable of learning new software, with additional knowledge in building or facilities management considered an advantage.
Night Receptionist at Radisson Hotel Group
Trondheim, , Norway - Full Time
Skills Needed
Patience, Empathy, Problem Solving, Service Orientation, Teamwork, Verbal Communication, Attention To Detail, Proactivity
Specialization
Candidates must possess flexibility, a positive 'Yes I Can!' attitude, and a strong eye for detail, along with the ability to work creatively to solve problems and deliver extraordinary service. While previous experience in a similar position is beneficial, it is not essential for application.
Receptionist/Admin at United Insurance
Brewer, Maine, United States - Full Time
Skills Needed
Customer Service, Administrative Support, Quickbooks, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Billing Resolution, Database Management, Communication Skills, Organizational Skills, Multitasking, Office Management
Specialization
Requires a high school diploma or equivalent and the ability to obtain appropriate agent licensing. Candidates must be proficient in Microsoft Office and possess strong communication and organizational skills.
Cover Receptionist at LAH Property Marketing
Bristol, England, United Kingdom - Full Time
Skills Needed
Reception, Customer Service, Administration, Communication, Problem Solving, Building Management, Facilities Management, Security Awareness, Pc Literacy, Software Proficiency, Social Media Competence, Teamwork, Flexibility
Specialization
The ideal candidate possesses a positive, flexible attitude and excellent customer service skills. Proficiency in PC software and a proactive approach to problem-solving are essential for this mobile role.
Cover Receptionist at LAH Property Marketing
Birmingham, England, United Kingdom - Full Time
Skills Needed
Reception, Customer Service, Administration, Communication, Problem Solving, Building Management, Facilities Management, Security, Pc Literacy, Social Media Competence, Teamwork, Adaptability
Specialization
Requires a positive, flexible attitude with excellent customer service and communication skills. Candidates must be PC literate and capable of learning new software while maintaining a professional demeanor.
Hotel Receptionist at Minor International
Queenstown, Otago, New Zealand - Full Time
Skills Needed
Customer Service, Communication, Problem Solving, Attention To Detail, Time Management, Teamwork, Hospitality, Positive Attitude
Specialization
Candidates should have 0-6 months of experience in a similar role and a demonstrated background in delivering high-quality service in a hospitality environment. A proactive approach to guest needs and maintaining a professional presentation is essential.
Hotel Receptionist at Accor
Cambridge, England, United Kingdom - Full Time
Skills Needed
Guest Welcome, Exceptional Service, Personalization, Team Engagement, Administration, Banking Transactions, Reservation Taking, Upselling, Food And Beverage Assistance, Training Attendance, Weekend Work, Public Holiday Work
Specialization
Candidates must be passionate individuals dedicated to continuously improving service quality and capable of linking with various hotel departments to ensure a wonderful guest experience. The role requires availability for shifts including weekends and public holidays, and mandatory attendance at company training sessions.
Hotel Receptionist at Minor International
Queenstown, Otago, New Zealand - Full Time
Skills Needed
Customer Service, Communication, Property Management Systems, Check In Procedures, Check Out Procedures, Problem Resolution, Hospitality, Guest Relations, Professional Presentation
Specialization
Candidates should have 0-6 months of experience in a similar hospitality or customer-facing role. A proactive, positive attitude and a professional presentation are essential for delivering high-quality guest experiences.
Hotel Receptionist at Accor
Cambridge, England, United Kingdom - Full Time
Skills Needed
Customer Service, Communication, Teamwork, Problem Solving, Attention To Detail, Multitasking, Time Management, Hospitality, Sales, Administration, Reservation Management, Food And Beverage Service, Upselling, Banking Transactions, Guest Relations, Training
Specialization
Candidates should be passionate individuals dedicated to improving the quality of hotel services. They must be competent in taking reservations and upselling to maximize room rates.
Night Receptionist at Accor
London, England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

0.0

Posted On

01 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Night Auditor, Customer Service, Communication, Microsoft Office, Excel, Hotel Property Management System, Opera, Problem Solving, Teamwork, Attention to Detail, Time Management, Security Procedures, Complaint Handling, Maintenance Checks, Service Excellence, Professionalism

Industry

Hospitality

Description
Company Description Join us at Accor, where life pulses with passion!​ As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​ By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​ You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​ You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​ Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Our mission at Novotel London Wembley is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you! As part of our team you can have: Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies) Discounted hotel rates all over the world in Accor Hotels Continuously learn and develop yourself with our Accor Academy Support your wellbeing in your professional and personal lives Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries Participate actively in initiatives to build a more inclusive and sustainable world And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality Hospitality is a work of heart,​ Join us and become a Heartist®. Job Description Assist the Night Supervisor with the night audit process Conduct Night Auditor duties whilst on shift Perform routine maintenance checks on the network and system audit controls Ensure that staff on duty are well groomed and promote morale through encouragement of team work, and a positive attitude Investigate security breaches, completing relevant forms and advising relevant authorities using the correct legal process Handle disruptive guests and ensure their discreet removal from the property if needed Responsible for all other departments in the absence of their respective managers for the duration of the night time operation Enforce policies and procedures in order to achieve superior levels of service Attend and conduct monthly operation meetings to review, monitor and upgrade the performance of the department through dissemination of information, explaining new directions, policies and procedures, standard operating procedures (SOP’s) and training initiatives Ensure that all specified diaries and reports are maintained in an accurate and up to date manner Handle all complaints promptly and efficiently, ensuring follow up to determine the source of the complaint and resolution of the problem Be available at all times for guest queries Ensure the hotel is operating efficiently and according to hotel policy Ensure all staff are on duty and in proper uniform. Liaise with the department heads/supervisors for replacement of any absent staff Ensure all public areas, outlets and the Front Office areas are clean at all times Monitor occupancy to obtain maximum yield Maintain guest history and use for all bookings as appropriate. Convey all complaints and apparent problems to the appropriate department head Carry out a complete handover to the next shift Issue floats and keys in accordance with SOP’s Ensure all basic Liquor Licensing Laws are adhered to Check all areas for general maintenance requirements Apply full knowledge of fire procedures and take control in the case of fire Qualifications You will also have: Previous experience in a night auditor role, within a Hotel environment An energetic and proactive approach to providing 5 star service A meticulous and methodical approach to processing all tasks An effective communicator Proficiency with Microsoft Office programs particularly Excel Experience with a Hotel Property Management System (PMS) preferably Opera. Ability to remain calm and professional under pressure in a busy fast-paced environment Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

How To Apply:

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Responsibilities
Assist the Night Supervisor with the night audit process and conduct Night Auditor duties. Ensure the hotel operates efficiently, handle guest queries, and maintain cleanliness in public areas.
Night Receptionist at Accor
London, England, United Kingdom - Full Time
Skills Needed
Night Auditor, Customer Service, Communication, Microsoft Office, Excel, Hotel Property Management System, Opera, Problem Solving, Teamwork, Attention To Detail, Time Management, Security Procedures, Complaint Handling, Maintenance Checks, Service Excellence, Professionalism
Specialization
Previous experience in a night auditor role within a hotel environment is required. Candidates should have strong communication skills and proficiency with Microsoft Office, particularly Excel.
Experience Required
Minimum 2 year(s)
Hotel Receptionist at BaxterStorey
Didcot, England, United Kingdom - Full Time
Skills Needed
Greeting, Professional Manner, Call Management, Organization, Visitor Assistance, Information Provision, Administrative Support, Mail Sorting, Courier Coordination, Office Supplies Management, Appointment Scheduling, Conference Room Management, Communication, Message Relay, Customer Service, Hospitality
Specialization
The ideal candidate should strive to exceed expectations in every interaction and possess a passion for genuine hospitality and impeccable service. While specific formal requirements are not detailed, the role demands someone who thrives on delivering extraordinary experiences and creating a collaborative atmosphere.
Phone Receptionist at Kendall Auto Group
Meridian, Idaho, United States - Full Time
Skills Needed
Customer Service, Verbal Communication, Written Communication, Computer Proficiency, Multi Line Phone System, Multitasking, Fast Paced Environment, Accurate Needs Determination, Positive Attitude, Driven
Specialization
Candidates must possess a positive attitude along with proficient verbal and written communication skills to accurately determine client needs. They should also be comfortable using a computer and multi-line phone system while multitasking in a fast-paced environment.
Clerk Receptionist at Goodwill Industries of the Columbia
Pasco, Washington, United States - Full Time
Skills Needed
Customer Service, Answering Phones, Routing Calls, Taking Messages, Mail Posting, Supply Ordering, Equipment Maintenance, Security Policies Adherence, Safety Procedures Adherence, Clerical Support, Intake Paperwork Facilitation, Appointment Scheduling, Bilingual English/Spanish, Detail Oriented, Computer Use, Confidentiality
Specialization
Candidates must be bilingual in English/Spanish, highly detail-oriented, possess intermediate computer skills, and be committed to confidentiality and hard work. Previous administrative office experience of three years is preferred, alongside a commitment to working in a drug-free environment and interacting positively with diverse populations.
Experience Required
Minimum 2 year(s)
Salon Receptionist at Servant
Galloway Township, New Jersey, United States - Full Time
Skills Needed
Customer Service, Appointment Scheduling, Communication, Cash Register Management, Inventory Management, Computer Skills, Organizational Skills, Attention To Detail, Interpersonal Skills, Problem Solving
Specialization
Candidates must have a high school diploma or equivalent and possess excellent communication and organizational skills. Prior salon experience is preferred, along with proficiency in scheduling software and basic computer tasks.
Hotel Receptionist at Accor
London, England, United Kingdom - Full Time
Skills Needed
Guest Service, Check In/Check Out, Financial Transactions, Reporting, Night Audit, Rate Quoting, Telephone Handling, Security Awareness, Maintenance Reporting, Team Collaboration, Micros Fidelio Opera, Team Leadership, Problem Solving, Positive Attitude, Hospitality Passion
Specialization
The ideal candidate must maintain a positive and friendly attitude, possess a passion for hospitality, and aim to leave guests with a memorable experience. While previous hotel experience is beneficial, eagerness to learn is prioritized over specific tenure, though experience with Micros Fidelio Opera is noted.
Hotel Receptionist at Accor
Cambridge, England, United Kingdom - Full Time
Skills Needed
Hospitality, Customer Service, Registration, Payment Processing, Reservation Management, Communication, Problem Solving, Attention To Detail, Adaptability, English Fluency
Specialization
Candidates should possess a friendly, guest-focused personality with a passion for hospitality, although prior experience is preferred but not mandatory. Essential requirements include the ability to work independently, strong communication skills, a problem-solving mindset, and availability to work weekdays and weekends.
Night Receptionist at Accor
London, England, United Kingdom - Full Time
Skills Needed
Front Office Operations, Customer Service, Time Management, Multi Tasking, Communication Skills, Problem Resolution, Operational Standards, Professionalism, Health And Safety Compliance, Computer Skills, Luxury Hospitality Standards, Team Collaboration
Specialization
Candidates should possess strong time management and technical skills, with a proven track record of delivering high-quality service in a luxury environment. A degree in Hospitality Management and experience with systems like OPERA PMS are considered highly desirable.
Experience Required
Minimum 2 year(s)
Receptionist (PRN) at Delmar Gardens of Chesterfield
Lenexa, Kansas, United States - Full Time
Skills Needed
Typing, Basic Computer Skills, Telephone Switchboard Skills, Communication Skills
Specialization
Candidates must possess strong communication skills and be consistently friendly and helpful when interacting with various stakeholders, including residents and staff. Essential technical requirements include the ability to type, basic computer proficiency, and experience with a telephone switchboard.
Night Receptionist at Grecotel
Rhodes, South Aegean, Greece - Full Time
Skills Needed
Guest Check In, Guest Check Out, Answering Questions, Key Creation, Paperwork Auditing, Credit Card Payments, Handling Guest Requests, Managing Reservations, Night Audits, Financial Transactions, Emergency Response, Communication Skills, Interpersonal Skills, Decision Making, Computer Systems Proficiency, Hotel Software Proficiency
Specialization
Prior experience as a Night Receptionist or in a customer service role is preferred, alongside excellent communication and interpersonal skills for effective guest interaction. Candidates must be able to work independently, make effective decisions during night shifts, and be proficient in using computer systems and hotel software.
Receptionist/Admin at United Insurance
Presque Isle, Maine, United States - Full Time
Skills Needed
Customer Service, Administrative Tasks, Quickbooks, Microsoft Office, Excel, Word, Powerpoint, Communication, Organization, Client Relationship Management, Multitasking, Self Motivation, Agent Licensing
Specialization
Candidates must possess a high school diploma or equivalent and obtain the appropriate agent licensing. Essential abilities include proficiency in Microsoft Office, excellent communication and organizational skills, and a positive, professional attitude.
Cover Receptionist at LAH Property Marketing
Tunbridge Wells, England, United Kingdom - Full Time
Skills Needed
Reception, Customer Service, Communication, Administration, Problem Solving, Building Management, Facilities Management, Security Awareness, Pc Literacy, Software Proficiency, Social Media Competence, Flexibility, Adaptability, Teamwork
Specialization
Requires a positive, flexible, and proactive individual with excellent customer service and communication skills. Must be PC literate and capable of learning new software, with additional knowledge in building or facilities management considered an advantage.
Night Receptionist at Radisson Hotel Group
Trondheim, , Norway - Full Time
Skills Needed
Patience, Empathy, Problem Solving, Service Orientation, Teamwork, Verbal Communication, Attention To Detail, Proactivity
Specialization
Candidates must possess flexibility, a positive 'Yes I Can!' attitude, and a strong eye for detail, along with the ability to work creatively to solve problems and deliver extraordinary service. While previous experience in a similar position is beneficial, it is not essential for application.
Receptionist/Admin at United Insurance
Brewer, Maine, United States - Full Time
Skills Needed
Customer Service, Administrative Support, Quickbooks, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Billing Resolution, Database Management, Communication Skills, Organizational Skills, Multitasking, Office Management
Specialization
Requires a high school diploma or equivalent and the ability to obtain appropriate agent licensing. Candidates must be proficient in Microsoft Office and possess strong communication and organizational skills.
Cover Receptionist at LAH Property Marketing
Bristol, England, United Kingdom - Full Time
Skills Needed
Reception, Customer Service, Administration, Communication, Problem Solving, Building Management, Facilities Management, Security Awareness, Pc Literacy, Software Proficiency, Social Media Competence, Teamwork, Flexibility
Specialization
The ideal candidate possesses a positive, flexible attitude and excellent customer service skills. Proficiency in PC software and a proactive approach to problem-solving are essential for this mobile role.
Cover Receptionist at LAH Property Marketing
Birmingham, England, United Kingdom - Full Time
Skills Needed
Reception, Customer Service, Administration, Communication, Problem Solving, Building Management, Facilities Management, Security, Pc Literacy, Social Media Competence, Teamwork, Adaptability
Specialization
Requires a positive, flexible attitude with excellent customer service and communication skills. Candidates must be PC literate and capable of learning new software while maintaining a professional demeanor.
Hotel Receptionist at Minor International
Queenstown, Otago, New Zealand - Full Time
Skills Needed
Customer Service, Communication, Problem Solving, Attention To Detail, Time Management, Teamwork, Hospitality, Positive Attitude
Specialization
Candidates should have 0-6 months of experience in a similar role and a demonstrated background in delivering high-quality service in a hospitality environment. A proactive approach to guest needs and maintaining a professional presentation is essential.
Hotel Receptionist at Accor
Cambridge, England, United Kingdom - Full Time
Skills Needed
Guest Welcome, Exceptional Service, Personalization, Team Engagement, Administration, Banking Transactions, Reservation Taking, Upselling, Food And Beverage Assistance, Training Attendance, Weekend Work, Public Holiday Work
Specialization
Candidates must be passionate individuals dedicated to continuously improving service quality and capable of linking with various hotel departments to ensure a wonderful guest experience. The role requires availability for shifts including weekends and public holidays, and mandatory attendance at company training sessions.
Hotel Receptionist at Minor International
Queenstown, Otago, New Zealand - Full Time
Skills Needed
Customer Service, Communication, Property Management Systems, Check In Procedures, Check Out Procedures, Problem Resolution, Hospitality, Guest Relations, Professional Presentation
Specialization
Candidates should have 0-6 months of experience in a similar hospitality or customer-facing role. A proactive, positive attitude and a professional presentation are essential for delivering high-quality guest experiences.
Hotel Receptionist at Accor
Cambridge, England, United Kingdom - Full Time
Skills Needed
Customer Service, Communication, Teamwork, Problem Solving, Attention To Detail, Multitasking, Time Management, Hospitality, Sales, Administration, Reservation Management, Food And Beverage Service, Upselling, Banking Transactions, Guest Relations, Training
Specialization
Candidates should be passionate individuals dedicated to improving the quality of hotel services. They must be competent in taking reservations and upselling to maximize room rates.