New Vision Psychology is a busy private psychology practice looking for a highly reliable and compassionate Customer Service Specialist to join our head office in the CBD.
This role requires native-level English proficiency. Mandarin and/or Cantonese language skills are desirable, but not essential.

Experience:

• Customer Service: 3 years (Preferred)
• Medical Administration: 3 years (Preferred

THIS IS A PERMANENT FULL-TIME ROLE. PLEASE ONLY APPLY IF YOU’RE LOOKING FOR A STABLE, LONG-TERM POSITION.

A key component of this role is providing exceptional customer service while managing high volumes of phone calls and complex enquiries. We are looking for someone who has had experience in a busy call centre or as a health receptionist.
The ideal candidate will have an interest in mental health, motivation to develop an understanding of our psychologists’ skill sets, and a desire to support our clients get the most out of their time with us. You are seeking stable full-time employment, with opportunities for growth in the long-term. We will provide significant training and guidance for this role. If you’re willing to learn, we’ll help you thrive in this role and your career!

IN THIS ROLE, YOU WILL:

• Be the first point of contact for our customers; answer complex mental health service phone enquires
• Support clients by understanding their specific needs and matching them with the most suitable psychologist
• Understand our psychologists’ therapeutic styles to place clients with the right practitioners
• Answer and resolve complex enquiries including managing complaints
• Take client bookings and schedule appointments
• Liaise with psychologists, doctors and psychiatrists to facilitate referrals
• Provide support to our team of 40+ psychologists
• Collection of payments, debts and cancellation fees
• Perform general administrative duties

THIS IS A PERMANENT FULL-TIME ROLE – PLEASE ONLY APPLY IF YOU’RE ABLE TO WORK 5 DAYS A WEEK FOR THE LONG-TERM.

To ensure the best fit for the role, you may be asked to complete a personality and aptitude assessment during the hiring process.
If you would like to apply for this role, please send your cover letter and resume to danni.z@newvisionpsychology.com.au.
Job Types: Full-time, Permanent
Pay: $72,000.00 per year

Application Question(s):

• Are you currently studying?

Experience:

• Customer Service: 3 years (Preferred)
• Medical Administration: 3 years (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: In perso