The Company: Aflac Columbus
The Location:Remote, US, 31999
The Division: PLADS
Job Id: 8014
Salary Range: $75,000 - $95,000
Job Posting End Date: July 22nd 2025

EDUCATION & EXPERIENCE REQUIRED

• Bachelor’s Degree In a related field.
• 4 or more years job related experience.
• 2 years STD/LTD case management experience.
  Or an equivalent combination of education and experience

EDUCATION & EXPERIENCE PREFERRED

• SME in Disability and Absence Management Products – Specifically LTD

WHAT DOES IT TAKE TO BE SUCCESSFUL IN THIS ROLE?

• Ability to influence and champion change
• Excellent critical thinking and decision -making skills
• Strong leadership and organizational skills
• Excellent Communication skills (verbal, written & presentation)
• Strong understanding of contracts, plans and products
• Strong knowledge of best practices and effective case management skills

PRINCIPAL DUTIES & RESPONSIBILITIES

• Acts as a main point of contact for claims specific questions for the case managers.
• Serves as a mentor for new hires as well as supports new hiring training.
• Takes an active role in refresher training and development of existing staff.
• Ensures case managers are utilizing appropriate risk management skills to secure the appropriate claim outcome.
• Conducts manager reviews/audits of claims as necessary to ensure overall quality.
• Provides the appropriate coaching and feedback to case managers as needed.
• Monitors KPIs and reports to ensure service levels and commitments are met, working with case managers as needed.
• Monitors and adjusts workload balancing for case managers.
• Provides support to management in facilitating team meetings/ huddles.
• May periodically manage complex cases and customer escalations.
• Elevates any trends and/or coaching opportunities to the leadership team.
• Completes special projects and/or ad hoc assignments as requested by leadership.
• Performs other related duties as required.