Key Responsibilities:

• Design, implement, configure, and maintain telecommunication systems, including 3CX and Avaya platforms
• Manage and support VoIP, IP telephony, PBX, and unified communication systems
• Troubleshoot and resolve telephony, voice, and call quality issues
• Handle daily telecom-related tickets, ensuring timely resolution
• Be proficient with ticketing systems for logging, tracking, and reporting issues
• Prepare and maintain daily, weekly, and monthly reports on system performance and tickets
• Work closely with IT and network teams to ensure seamless integration with existing infrastructure
• Handle telecom-related projects, including planning, execution, risk management, and documentation
• Lead system upgrades, migrations, and new deployments
• Provide technical guidance and mentoring to junior engineers
• Coordinate with vendors and service providers for support and escalations
• Ensure compliance with organizational standards and best practices

Required Skills & Qualifications:

• Minimum 8 years of hands-on experience in telecommunication engineering
• Strong expertise in 3CX and Avaya systems (installation, configuration, troubleshooting)
• Solid understanding of basic networking concepts (TCP/IP, VLANs, SIP, QoS, routing, switching)
• Experience with VoIP protocols (SIP, RTP)
• Proven project management experience, including end-to-end delivery
• Experience handling daily tickets and using ticketing systems (e.g., ServiceNow, Jira, Remedy)
• Ability to create reports and dashboards for system performance and issue tracking
• Strong analytical, problem-solving, and communication skills
• Ability to work independently and in cross-functional teams

Preferred Qualifications:

• Project Management certification (PMP, PRINCE2, or equivalent)
• Telecom or networking certifications (Avaya, 3CX, CCNA – desirable)
• Experience working in enterprise or multi-site environments with UAE driving license

Key Responsibilities:

• Design, implement, configure, and maintain telecommunication systems, including 3CX and Avaya platforms
• Manage and support VoIP, IP telephony, PBX, and unified communication systems
• Troubleshoot and resolve telephony, voice, and call quality issues
• Handle daily telecom-related tickets, ensuring timely resolution
• Be proficient with ticketing systems for logging, tracking, and reporting issues
• Prepare and maintain daily, weekly, and monthly reports on system performance and tickets
• Work closely with IT and network teams to ensure seamless integration with existing infrastructure
• Handle telecom-related projects, including planning, execution, risk management, and documentation
• Lead system upgrades, migrations, and new deployments
• Provide technical guidance and mentoring to junior engineers
• Coordinate with vendors and service providers for support and escalations
• Ensure compliance with organizational standards and best practices

Required Skills & Qualifications:

• Minimum 8 years of hands-on experience in telecommunication engineering
• Strong expertise in 3CX and Avaya systems (installation, configuration, troubleshooting)
• Solid understanding of basic networking concepts (TCP/IP, VLANs, SIP, QoS, routing, switching)
• Experience with VoIP protocols (SIP, RTP)
• Proven project management experience, including end-to-end delivery
• Experience handling daily tickets and using ticketing systems (e.g., ServiceNow, Jira, Remedy)
• Ability to create reports and dashboards for system performance and issue tracking
• Strong analytical, problem-solving, and communication skills
• Ability to work independently and in cross-functional teams

Preferred Qualifications:

• Project Management certification (PMP, PRINCE2, or equivalent)
• Telecom or networking certifications (Avaya, 3CX, CCNA – desirable)
• Experience working in enterprise or multi-site environments with UAE driving license