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Customer Support Specialist (Japanese Speaker) at RAPSODO PTE LTD
Kuala Lumpur, Kuala Lumpur, Malaysia - Full Time
Skills Needed
Japanese Fluency, English Fluency, Technical Troubleshooting, Customer Support, Zendesk, Salesforce, Crm Management, Problem Solving, Cross Functional Collaboration, Case Management, Process Improvement, Hardware Troubleshooting, Software Troubleshooting, Connectivity Troubleshooting, Cultural Sensitivity, Organizational Skills
Specialization
Requires a bachelor's degree and over 5 years of experience in technology or consumer product customer support. Must possess native or near-native fluency in both English and Japanese (JLPT N2 or above).
Experience Required
Minimum 5 year(s)
Business Development Executive (Singapore) at GLOBIBO PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
B2b Sales, Lead Management, Opportunity Management, Account Management, Cold Calling, Contract Negotiation, Market Research, Customer Service, Business Development, English Communication, Analytical Skills, Quotation Preparation
Specialization
Requires a Bachelor's degree in Marketing, Business Management, or a related field with 3-5 years of B2B corporate sales experience. Must be a Singaporean citizen or PR holder with fluent English communication skills.
Experience Required
Minimum 2 year(s)
HR & Accounting Specialist at RAPSODO PTE LTD
St. Louis, Missouri, United States - Full Time
Skills Needed
Hr Administration, Payroll Processing, Accounts Payable, Accounts Receivable, Recruitment Logistics, Employee Record Management, Financial Reporting, Onboarding, Data Integrity, Hris, Ats, Accounting Software, Interpersonal Communication, Time Management, Confidentiality, Operational Coordination
Specialization
A Bachelor's degree and at least one year of experience in HR, Finance, or Operations are required, though fresh graduates with internships are encouraged to apply. Candidates must be detail-oriented, adaptable, and possess strong communication skills.
Digital Marketing Manager at GLOBIBO PTE LTD
Manila, Metro Manila, Philippines - Full Time
Skills Needed
Digital Marketing, Seo, Data Analysis, Online Ad Tools, Campaign Strategy, Social Media Management, Conversion Rate Optimization, User Funnel Optimization
Specialization
Candidates must have a minimum of a Bachelor's degree in Marketing or a related field. At least 3 years of demonstrated experience in digital marketing, SEO, and online advertising tools is required.
Experience Required
Minimum 2 year(s)
Software Tester at TRECSAI PTE LTD
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Business Development Manager - Event Technology (Hong Kong) at GLOBIBO PTE LTD
Hong Kong, Hong Kong Island, Hong Kong S.A.R. - Full Time
Skills Needed
B2b Sales, Lead Management, Opportunity Management, Project Management, Negotiation, Market Research, Client Relationship Management, Cold Calling, Proposal Writing, Event Logistics, Analytical Skills, English Communication
Specialization
Requires a Bachelor's degree in Marketing or Business and 4-6 years of experience in B2B corporate sales or project management. Candidates must be Hong Kong citizens or PR holders with fluency in English and a result-oriented mindset.
Experience Required
Minimum 5 year(s)
Software Tester at TRECSAI PTE LTD
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Operations - Event Technology Project Manager (Singapore) at GLOBIBO PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Project Management, B2b Sales, Client Relationship Management, Logistics Planning, Manpower Planning, Quality Assurance, Inventory Management, Technical Compliance, Analytical Skills, Communication Skills, Risk Assessment, Solution Preparation, Kpi Driving, Budgeting, Reporting, Stakeholder Management
Specialization
Candidates must be Singaporean citizens or PR holders with a Bachelor's degree and 5-7 years of experience in B2B sales or project management. Fluency in English and the ability to communicate effectively with senior managers are essential.
Experience Required
Minimum 5 year(s)
Operations - Event Technology Project Manager (Hong Kong) at GLOBIBO PTE LTD
Hong Kong, Hong Kong Island, Hong Kong S.A.R. - Full Time
Skills Needed
Project Management, B2b Sales, Client Relationship Management, Logistics Planning, Manpower Planning, Quality Assurance, Inventory Management, Analytical Skills, Communication Skills, Risk Assessment, Technical Compliance, Presentation Strategy
Specialization
Candidates must have a Bachelor's degree and 5-7 years of experience in B2B corporate sales or project management. Hong Kong citizenship or PR is mandatory, along with fluency in English and strong communication skills for global client interaction.
Experience Required
Minimum 5 year(s)
Manager - Tender management (India) at GLOBIBO PTE LTD
New Delhi, delhi, India - Full Time
Skills Needed
Tender Management, B2b Sales, Procurement, Communication Skills, Analytical Skills, English Fluency, Customer Relationship Management, Proposal Writing, Market Research, Kpi Tracking
Specialization
Requires a Bachelor's degree and 3-5 years of relevant B2B experience. Candidates must possess strong communication skills in English and a result-oriented mindset.
Experience Required
Minimum 2 year(s)
Finance Executive at MASE EC PTE LTD
Singapore, Singapore Island Cruise, Singapore - Full Time
Skills Needed
N/A
General Intern (Remote) at REAPRA PTE. LTD.
, , Taiwan - Full Time
Skills Needed
Marketing Material Creation, Website Content Creation, Data Collection, Data Analysis, English Communication, Japanese Communication, Translation, Research
Specialization
Candidates should possess a reflective mindset, professional proficiency in English, and a deep curiosity for personal growth. Proficiency in Japanese is highly beneficial for communicating with specific founders.
Time Support Intern (Remote) at REAPRA PTE. LTD.
, , Philippines - Full Time
Skills Needed
Marketing Material Creation, Website Content Creation, Data Collection, Data Analysis, English Communication, Japanese Communication, Resource Management, Translation
Specialization
Candidates should possess a reflective mindset, professional English communication skills, and a curiosity for personal growth. Proficiency in Japanese is highly beneficial for communicating with specific founders.
Time Support Intern (Remote) at REAPRA PTE. LTD.
, , South Korea - Full Time
Skills Needed
Marketing Materials Creation, Website Content Creation, Data Collection, Data Analysis, English Communication, Japanese Communication, Translation, Resource Management
Specialization
Candidates should possess a reflective mindset, a curiosity for personal growth, and professional proficiency in English. Ability to communicate in Japanese is highly beneficial for supporting Japanese-speaking founders.
General Intern (Remote) at REAPRA PTE. LTD.
, , Philippines - Full Time
Skills Needed
Marketing Material Creation, Website Content Creation, Data Collection, Data Analysis, Customer Communication, English Proficiency, Japanese Proficiency, Translation, Research, Reflective Mindset
Specialization
Candidates should possess professional English communication skills and a reflective mindset focused on personal growth. Proficiency in Japanese is highly beneficial for communicating with specific founders.
General Intern (Remote) at REAPRA PTE. LTD.
, , Malaysia - Full Time
Skills Needed
Marketing Material Creation, Website Content Creation, Data Collection, Data Analysis, Customer Communication, English Proficiency, Japanese Proficiency, Translation, Research, Reflective Mindset
Specialization
Candidates should possess professional English communication skills and a reflective mindset focused on personal growth. Proficiency in Japanese is highly beneficial for communicating with specific founders.
Time Support Intern (Remote) at REAPRA PTE. LTD.
, , Taiwan - Full Time
Skills Needed
Marketing Material Creation, Website Content Creation, Data Collection, Data Analysis, English Communication, Japanese Communication, Resource Management, Translation
Specialization
Candidates should possess a reflective mindset, professional English proficiency, and a deep curiosity for personal growth. Proficiency in Japanese is highly beneficial for communicating with specific founders.
Junior Project & Order Manager FMCG at TERRANEX PTE LTD
Dublin, Dublin County, Ireland - Full Time
Skills Needed
N/A
Sales Administrator (Manila, PH, Remote) at Boxgreen Pte Ltd
Manila, Metro Manila, Philippines - Full Time
Skills Needed
B2b Sales Coordination, Sales Administration, Microsoft Excel, Inventory Management, Billing, System Administration, Backend Operational Support, Reporting, Asset Tracking, Coordination
Specialization
Candidates need 2-3 years of experience as a B2B Sales Coordinator or Administrator with strong organizational skills and proficiency in Microsoft Excel. Must be based near Manila to attend monthly onsite meetings.
Experience Required
Minimum 2 year(s)
Community Builder Intern (Hong Kong) at REAPRA PTE. LTD.
, Hong Kong, China - Full Time
Skills Needed
Community Building, Content Creation, Social Media Management, Data Analysis, English Proficiency, Cantonese Proficiency, Mandarin Proficiency, Translation, Marketing, Interpersonal Communication
Specialization
Candidates should be proficient in written and spoken English, Cantonese, and Mandarin. A reflective mindset, curiosity for personal growth, and an interest in community creation are highly desired.
Customer Support Specialist (Japanese Speaker) at RAPSODO PTE LTD
Kuala Lumpur, Kuala Lumpur, Malaysia -
Full Time

Start Date

Immediate

Expiry Date

01 Oct, 26

Salary

0.0

Posted On

03 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Japanese Fluency, English Fluency, Technical Troubleshooting, Customer Support, Zendesk, Salesforce, CRM Management, Problem Solving, Cross-functional Collaboration, Case Management, Process Improvement, Hardware Troubleshooting, Software Troubleshooting, Connectivity Troubleshooting, Cultural Sensitivity, Organizational Skills

Industry

Spectator Sports

Description
Role Purpose Rapsodo is seeking a driven, detail-oriented Customer Support Specialist to support our customers across Japan and international markets, based in our Kuala Lumpur office. You will be the first point of contact for athletes, coaches, and everyday users—owning issues end-to-end and ensuring every customer receives a high-quality, consistent Rapsodo experience across regions. This is not a transactional support role, and this is not a fully built, highly structured environment. We are scaling our international markets at pace, and this role offers the opportunity to play a hands-on part in building and shaping our systems, processes, and customer experience from the ground up. We are looking for someone who is highly self-driven, adaptable, and energized by building. You should be comfortable operating in ambiguity, taking initiative, and bringing structure to a fast-evolving environment. You will need to communicate with clarity and precision across both English and Japanese, troubleshoot effectively, and take full ownership of issues through to resolution. Key Responsibilities Serve as the primary point of contact for customer support across Japan and international markets Respond to and manage inbound support cases across email, phone, chat, and ticketing systems Provide support in both English and Japanese, ensuring clarity, accuracy, and professionalism in all interactions Troubleshoot hardware, software, and connectivity issues across Rapsodo products Own customer issues end-to-end, including problem definition, resolution, and high-quality escalation when required Prioritize, manage, and close tickets within defined service levels using platforms such as Salesforce and Zendesk Collaborate cross-functionally with Engineering, Product, and Sales to resolve issues efficiently Route sales-related inquiries to the appropriate team members where relevant Identify recurring issues and contribute to reducing support volume through documentation, feedback loops, and process improvements Contribute to building and improving support processes, workflows, and internal knowledge bases Requirements Bachelor’s degree required 5+ years of experience in customer support or service, preferably in a technology or consumer product environment Native or near-native fluency in both English and Japanese (JLPT N2 level or above - spoken and written). Excellent written and verbal communication skills, with sensitivity to cultural and regional differences. Strong problem-solving skills, with the ability to troubleshoot hardware, software, and connectivity issues Experience with support platforms such as Zendesk and CRM systems (Salesforce preferred) Strong organizational skills and the ability to manage multiple priorities effectively Ability to remain composed and professional in high-pressure situations Comfortable working independently in a fast-paced and evolving environment Strong sense of responsibility, attention to detail, and customer focus Willingness to learn and develop a deeper understanding of products and systems Success Metrics Clear, accurate, and professional communication across English and Japanese support channels Timely and effective resolution of customer issues High customer satisfaction through consistency, responsiveness, and attention to detail Ability to manage responsibilities independently while maintaining strong collaboration with internal teams Ongoing contributions to improving support processes and documentation If you are someone who thrives in building environments, takes pride in solving problems, and wants to play a role in shaping how customer experience is delivered across international markets, we would love to hear from you.
Responsibilities
Serve as the primary point of contact for customers in Japan and international markets, managing support cases across multiple channels. Troubleshoot technical issues end-to-end and contribute to building support processes and internal knowledge bases.
Customer Support Specialist (Japanese Speaker) at RAPSODO PTE LTD
Kuala Lumpur, Kuala Lumpur, Malaysia - Full Time
Skills Needed
Japanese Fluency, English Fluency, Technical Troubleshooting, Customer Support, Zendesk, Salesforce, Crm Management, Problem Solving, Cross Functional Collaboration, Case Management, Process Improvement, Hardware Troubleshooting, Software Troubleshooting, Connectivity Troubleshooting, Cultural Sensitivity, Organizational Skills
Specialization
Requires a bachelor's degree and over 5 years of experience in technology or consumer product customer support. Must possess native or near-native fluency in both English and Japanese (JLPT N2 or above).
Experience Required
Minimum 5 year(s)
Business Development Executive (Singapore) at GLOBIBO PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
B2b Sales, Lead Management, Opportunity Management, Account Management, Cold Calling, Contract Negotiation, Market Research, Customer Service, Business Development, English Communication, Analytical Skills, Quotation Preparation
Specialization
Requires a Bachelor's degree in Marketing, Business Management, or a related field with 3-5 years of B2B corporate sales experience. Must be a Singaporean citizen or PR holder with fluent English communication skills.
Experience Required
Minimum 2 year(s)
HR & Accounting Specialist at RAPSODO PTE LTD
St. Louis, Missouri, United States - Full Time
Skills Needed
Hr Administration, Payroll Processing, Accounts Payable, Accounts Receivable, Recruitment Logistics, Employee Record Management, Financial Reporting, Onboarding, Data Integrity, Hris, Ats, Accounting Software, Interpersonal Communication, Time Management, Confidentiality, Operational Coordination
Specialization
A Bachelor's degree and at least one year of experience in HR, Finance, or Operations are required, though fresh graduates with internships are encouraged to apply. Candidates must be detail-oriented, adaptable, and possess strong communication skills.
Digital Marketing Manager at GLOBIBO PTE LTD
Manila, Metro Manila, Philippines - Full Time
Skills Needed
Digital Marketing, Seo, Data Analysis, Online Ad Tools, Campaign Strategy, Social Media Management, Conversion Rate Optimization, User Funnel Optimization
Specialization
Candidates must have a minimum of a Bachelor's degree in Marketing or a related field. At least 3 years of demonstrated experience in digital marketing, SEO, and online advertising tools is required.
Experience Required
Minimum 2 year(s)
Software Tester at TRECSAI PTE LTD
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Business Development Manager - Event Technology (Hong Kong) at GLOBIBO PTE LTD
Hong Kong, Hong Kong Island, Hong Kong S.A.R. - Full Time
Skills Needed
B2b Sales, Lead Management, Opportunity Management, Project Management, Negotiation, Market Research, Client Relationship Management, Cold Calling, Proposal Writing, Event Logistics, Analytical Skills, English Communication
Specialization
Requires a Bachelor's degree in Marketing or Business and 4-6 years of experience in B2B corporate sales or project management. Candidates must be Hong Kong citizens or PR holders with fluency in English and a result-oriented mindset.
Experience Required
Minimum 5 year(s)
Software Tester at TRECSAI PTE LTD
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Operations - Event Technology Project Manager (Singapore) at GLOBIBO PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Project Management, B2b Sales, Client Relationship Management, Logistics Planning, Manpower Planning, Quality Assurance, Inventory Management, Technical Compliance, Analytical Skills, Communication Skills, Risk Assessment, Solution Preparation, Kpi Driving, Budgeting, Reporting, Stakeholder Management
Specialization
Candidates must be Singaporean citizens or PR holders with a Bachelor's degree and 5-7 years of experience in B2B sales or project management. Fluency in English and the ability to communicate effectively with senior managers are essential.
Experience Required
Minimum 5 year(s)
Operations - Event Technology Project Manager (Hong Kong) at GLOBIBO PTE LTD
Hong Kong, Hong Kong Island, Hong Kong S.A.R. - Full Time
Skills Needed
Project Management, B2b Sales, Client Relationship Management, Logistics Planning, Manpower Planning, Quality Assurance, Inventory Management, Analytical Skills, Communication Skills, Risk Assessment, Technical Compliance, Presentation Strategy
Specialization
Candidates must have a Bachelor's degree and 5-7 years of experience in B2B corporate sales or project management. Hong Kong citizenship or PR is mandatory, along with fluency in English and strong communication skills for global client interaction.
Experience Required
Minimum 5 year(s)
Manager - Tender management (India) at GLOBIBO PTE LTD
New Delhi, delhi, India - Full Time
Skills Needed
Tender Management, B2b Sales, Procurement, Communication Skills, Analytical Skills, English Fluency, Customer Relationship Management, Proposal Writing, Market Research, Kpi Tracking
Specialization
Requires a Bachelor's degree and 3-5 years of relevant B2B experience. Candidates must possess strong communication skills in English and a result-oriented mindset.
Experience Required
Minimum 2 year(s)
Finance Executive at MASE EC PTE LTD
Singapore, Singapore Island Cruise, Singapore - Full Time
Skills Needed
N/A
General Intern (Remote) at REAPRA PTE. LTD.
, , Taiwan - Full Time
Skills Needed
Marketing Material Creation, Website Content Creation, Data Collection, Data Analysis, English Communication, Japanese Communication, Translation, Research
Specialization
Candidates should possess a reflective mindset, professional proficiency in English, and a deep curiosity for personal growth. Proficiency in Japanese is highly beneficial for communicating with specific founders.
Time Support Intern (Remote) at REAPRA PTE. LTD.
, , Philippines - Full Time
Skills Needed
Marketing Material Creation, Website Content Creation, Data Collection, Data Analysis, English Communication, Japanese Communication, Resource Management, Translation
Specialization
Candidates should possess a reflective mindset, professional English communication skills, and a curiosity for personal growth. Proficiency in Japanese is highly beneficial for communicating with specific founders.
Time Support Intern (Remote) at REAPRA PTE. LTD.
, , South Korea - Full Time
Skills Needed
Marketing Materials Creation, Website Content Creation, Data Collection, Data Analysis, English Communication, Japanese Communication, Translation, Resource Management
Specialization
Candidates should possess a reflective mindset, a curiosity for personal growth, and professional proficiency in English. Ability to communicate in Japanese is highly beneficial for supporting Japanese-speaking founders.
General Intern (Remote) at REAPRA PTE. LTD.
, , Philippines - Full Time
Skills Needed
Marketing Material Creation, Website Content Creation, Data Collection, Data Analysis, Customer Communication, English Proficiency, Japanese Proficiency, Translation, Research, Reflective Mindset
Specialization
Candidates should possess professional English communication skills and a reflective mindset focused on personal growth. Proficiency in Japanese is highly beneficial for communicating with specific founders.
General Intern (Remote) at REAPRA PTE. LTD.
, , Malaysia - Full Time
Skills Needed
Marketing Material Creation, Website Content Creation, Data Collection, Data Analysis, Customer Communication, English Proficiency, Japanese Proficiency, Translation, Research, Reflective Mindset
Specialization
Candidates should possess professional English communication skills and a reflective mindset focused on personal growth. Proficiency in Japanese is highly beneficial for communicating with specific founders.
Time Support Intern (Remote) at REAPRA PTE. LTD.
, , Taiwan - Full Time
Skills Needed
Marketing Material Creation, Website Content Creation, Data Collection, Data Analysis, English Communication, Japanese Communication, Resource Management, Translation
Specialization
Candidates should possess a reflective mindset, professional English proficiency, and a deep curiosity for personal growth. Proficiency in Japanese is highly beneficial for communicating with specific founders.
Junior Project & Order Manager FMCG at TERRANEX PTE LTD
Dublin, Dublin County, Ireland - Full Time
Skills Needed
N/A
Sales Administrator (Manila, PH, Remote) at Boxgreen Pte Ltd
Manila, Metro Manila, Philippines - Full Time
Skills Needed
B2b Sales Coordination, Sales Administration, Microsoft Excel, Inventory Management, Billing, System Administration, Backend Operational Support, Reporting, Asset Tracking, Coordination
Specialization
Candidates need 2-3 years of experience as a B2B Sales Coordinator or Administrator with strong organizational skills and proficiency in Microsoft Excel. Must be based near Manila to attend monthly onsite meetings.
Experience Required
Minimum 2 year(s)
Community Builder Intern (Hong Kong) at REAPRA PTE. LTD.
, Hong Kong, China - Full Time
Skills Needed
Community Building, Content Creation, Social Media Management, Data Analysis, English Proficiency, Cantonese Proficiency, Mandarin Proficiency, Translation, Marketing, Interpersonal Communication
Specialization
Candidates should be proficient in written and spoken English, Cantonese, and Mandarin. A reflective mindset, curiosity for personal growth, and an interest in community creation are highly desired.