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Technology Operations Delivery Manager (New Stores & Decommissions)

Department – Technology Operations

Responsible to: Portfolio Manager – New Stores & Decommissions

Location: Bury

Hours – 08:30-17:00 40 hours

Role Overview

Reporting to the Tech Operations Portfolio Manager, the Delivery Manager role is to co-ordinate the Tech department with delivering the IT elements of all group new store openings and refreshes across UK and EU. The role will also help support store closures and transition stores into support. The role is responsible to co-ordinate the end-to-end delivery of all IT elements for their allocated stores/projects.

Key Responsibilities

Accountabilities and Tasks:

To be responsible for the management of all elements of new stores for Tech across UK/EU

• Documentation and reporting to support the new store opening.
• Liaising with suppliers and ordering all kit to meet deadlines.
• Managing risks, issues, actions and decisions, escalating to management where necessary
• Assist with continuous improvement within Technology Operations new store opening team.
• Be responsible for regular comms to stores and stakeholders.
• Transition new and bespoke stores into Tech support.
• Oversee any issues within their given country
• Manage and gather requirements for New stores.
• Assist with power and data drawings including heatmaps.
• Assist Tech Ops colleagues with queries for new stores.
• Regular updates and communication to be provided on each store issue using issue log tool.
• Review 3rd party install work to ensure JD standard specification is being upheld.
• Oversee new store opening installs through to completion.
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