Description

• Lead an initial discovery and change assessment phase.
• Assess business impacts, risks, and organisational readiness.
• Develop and deliver a pragmatic change management strategy and adoption plan.
• Validate and improve future-state business processes.
• Design and document an operating model, including roles, responsibilities, ownership, and governance.
• Facilitate stakeholder engagement workshops across operational and leadership teams.
• Produce communications, training, and engagement plans.
• Define measurable benefits, success metrics, and benefits tracking mechanisms.

Profile

A successful Transformation / Change Consultant should have:

• Business transformation and organisational change programmes.
• Change management, adoption, and business readiness.
• Operating model design and implementation.
• Business process improvement and optimisation.
• Benefits realisation and value tracking.
• Stakeholder engagement within complex organisations.
• Workshop facilitation and senior stakeholder management.
• Higher Education sector experience.
• Accommodation, housing, student services, or customer service transformation programmes.
• Experience with SaaS platform implementations.
• Familiarity with self-service, automation, and digital service transformation initiatives.
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