We are looking for a skilled Desktop Support Analyst to join our team in Bonita Springs, Florida. In this long-term contract role, you will be responsible for providing technical support for desktop and laptop systems, both onsite and remotely, for a large network of branch locations. This position requires strong problem-solving skills, excellent communication abilities, and a customer-focused mindset to ensure seamless technology operations.

• Offer first and second-level support for desktop and laptop systems to end-users, including executives and senior management.
• Monitor and update ticketing systems to track issues and resolutions.
• Configure and deploy new desktop and laptop systems in alignment with organizational standards.
• Troubleshoot and resolve hardware, software, and printing device issues as they arise.
• Support networked printing devices, including mapping, scanning, and application setup.
• Collaborate with technical teams to coordinate IT-related projects and ensure successful implementation.
• Manage the installation, configuration, movement, and retirement of PC equipment.
• Provide on-call support as part of a rotating schedule, including occasional overtime and weekend shifts.
• Maintain inventory control and asset tagging for hardware and software.
• Establish and maintain positive relationships with business clients while adhering to company procedures and protocols.
• Associate or bachelor’s degree in information technology or a related field; equivalent experience will be considered.
• CompTIA A+ certification is required, with additional certifications such as 365 Certified or ITIL Foundation preferred.
• Minimum of two years’ experience supporting computers and printers in an enterprise network environment.
• Hands-on knowledge of desktop and laptop support tools and technologies.
• Strong understanding of computer hardware, including Dell and Apple devices.
• Proficiency in troubleshooting and managing systems like Active Directory, Windows 10, and desktop imaging.
• Experience with endpoint protection, encryption, and client management solutions.
• Ability to work collaboratively with other team members and interact effectively with management and technical staff.
  Technology Doesn’t Change the World, People Do. ®
  Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
  Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
  © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use